Payer Back Office Strategy / Technology / Operations Consultant, Senior Manager PwCPayer Back Office Strategy / Technology / Operations Consultant, Senior ManagerOklahoma City, OK$124,000–$280,000 / yearExamples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Temporary Manager, BT Prep Operations (Seasonal Tax) Baker Tilly Advisory Group, LPTemporary Manager, BT Prep Operations (Seasonal Tax)Oklahoma City, OklahomaBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.
Property & Casualty Insurance Claims Operations Consultant, Manager PricewaterhouseCoopers LLPProperty & Casualty Insurance Claims Operations Consultant, ManagerOklahoma City, OK$99,000–$232,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . You will analyze client needs, implement solutions, and provide training and support to validate seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives.
NewDistrict Operations Supervisor Agiliti Health, IncDistrict Operations SupervisorOklahoma City, OKThe District Operations Supervisor is responsible for directly supervising operations of a district office, which may include supervising customer service and equipment processing personnel and activities to achieve financial and operating objectives. Provides cross- and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
Insurance Agency Operations Manager Farmers Insurance District 49Insurance Agency Operations ManagerOklahoma City, OKFull timeFarmers Insurance is seeking motivated, licensed insurance professionals who are ready to build and lead their agency with the support of an established brand, proven systems, and dedicated district leadership. This opportunity is designed for individuals with insurance sales experience who want to transition into agency leadership while benefiting from ongoing mentorship, training, and operational support.
Operations Manager SUDDATH COMPANIES, THEOperations ManagerOklahoma City, OKThe Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Operations Manager is responsible for supporting the overall execution and performance of the operation for a specific location(s), including staffing of both employees and Independent Contractors, customer relationships, performance, and direction of the overall operation.
Operations Manager NXTPoint LogisticsOperations ManagerOklahoma City, OklahomaThe Operations Manager is responsible for supporting the overall execution and performance of the operation for a specific location(s), including staffing of both employees and Independent Contractors, customer relationships, performance, and direction of the overall operation. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry.
Operations Supervisor GFL Environmental, IncOperations SupervisorOklahoma City, OklahomaGFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
Operations Supervisor GFL Environmental Inc.Operations SupervisorOklahoma City, OKOverview: GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
Assistant Manager Operations Ace Hardware CorpAssistant Manager OperationsEdmond, OKAce Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several well-known Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company.
Operations Manager Amazon.com IncOperations ManagerOklahoma City, OKOur Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
Operations Consulting - Sourcing & Procurement - Coupa - Senior Associate PricewaterhouseCoopers LLPOperations Consulting - Sourcing & Procurement - Coupa - Senior AssociateOklahoma City, OK$77,000–$202,000 / yearDemonstrates thorough abilities, knowledge and/or a proven record of success in the following areas: • Understanding of Sourcing and Procurement leading practices and the ability to communicate at a strategic and operational level; • Possessing the ability to facilitate working sessions with client leads to define business requirements and design leading practice solutions; • Thinking creatively and independently to solve complex problems; • Providing insights and improvements to current tool sets and offers opportunities for improvement; • Demonstrating extensive interpersonal skills and the ability to motivate staff; • Possessing the ability to develop presentations for leadership level clients; • Demonstrating experience in Procure to Pay, Sourcing, Contracting, and Supplier Management modules of Coupa; • Demonstrating experience in CLM-A, Risk modules, Coupa Pay and Coupa Expenses; • Understanding of system architecture and benefits of different ERP systems and their connectivity with Coupa; • Possessing the ability to motivate others, including staff and client personnel. Minimum Degree Required Bachelor's Degree Required Field(s) of Study Accounting, Business Administration/Management, Economics, Industrial and Operations Engineering, Industrial Engineering, Supply Chain Management Minimum Year(s) of Experience 3 year(s).
Pharmacy Operations Manager Walgreen CoPharmacy Operations ManagerOklahoma City, OK$22.50–$31 / hourAssists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience.
Seasonal, Operations Technical Specialist (Part Time) H&R Block IncSeasonal, Operations Technical Specialist (Part Time)Shawnee, OKWorking closely with District Operations Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you'll play a critical role in successful office openings, daily operations, and seasonal closures. Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work.
Field Operations Consultant Empower BrandsField Operations ConsultantOklahoma City, OklahomaEmpower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success.
Warehouse Operations Supervisor - 1st Shift GXO Logistics IncWarehouse Operations Supervisor - 1st ShiftOklahoma City, OKOur greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. If you know how to encourage people to continually raise the bar while taking responsibility for all day-to-day warehouse operations, you might be an ideal fit for our growing company.
Operations Supervisor GFL Environmental IncOperations SupervisorOklahoma City, OKOverview: GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
Regional Operations Manager - Custodial Services Compass Group USA IncRegional Operations Manager - Custodial ServicesMoore, OKBy utilizing our associates' knowledge and experience alongside SSC's extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. Cultivate and champion strong client relationships, consistently seeking to maintain high levels of customer satisfaction that guarantee account retention and foster long-term partnerships.
Skillbridge Operations Trainee - Southwest Region SRS Distribution Inc.Skillbridge Operations Trainee - Southwest RegionOklahoma City, OKWith coast-to-coast coverage, over 750+ locations in 47 states, SRS Distribution is one of the nation's leading and fastest-growing distributors of building materials, landscape products, and pool & spa supplies. This opportunity is designed for service members with 180 days or fewer remaining before discharge and offers practical, industry-relevant training to support a successful transition into civilian careers.
Marketing Operations Specialist III F5 IncMarketing Operations Specialist IIIOklahoma City, OK$96,800–$145,200 / yearF5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Operations Consulting - Sourcing & Procurement - Coupa - Manager PwCOperations Consulting - Sourcing & Procurement - Coupa - ManagerOklahoma City, OK$99,000–$232,000 / yearAs an Operations Consulting- Sourcing & Procurement- Coupa- Manager, you will focus on optimizing sourcing and procurement processes to drive cost savings, enhance supplier collaboration, and strengthen supply chain resilience. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
NewAssociate Operations Specialist, Commercial Energy Efficiency Programs ICFAssociate Operations Specialist, Commercial Energy Efficiency ProgramsOklahoma City, OklahomaRemote$61,232–$104,094 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. If you have strong communication and data analysis skill, enjoy solving problems, and possess experience or knowledge of Energy Efficiency programs, this role could be ideal for you.
Field Operations HV Technician Leader - Kansas NextEra Energy IncField Operations HV Technician Leader - KansasOklahoma City, OKHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. This position provides daily supervision and decision-making of tasks for various levels of HV Technicians in their work in the areas of field operations, collection system construction and maintenance, transmission maintenance, substation maintenance, engineering, and troubleshooting support.
Leadership Development Program- Wind Operations NextEra Energy IncLeadership Development Program- Wind OperationsOklahoma City, OKHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Collaborating closely with internal NextEra stakeholders to devise and execute operation-focused feedback and solutions for both planned and unplanned maintenance, improvement projects, development initiatives, and financial performance.
Manager Clinic Operations Integris Health IncManager Clinic OperationsOklahoma City, OKOR 5 years of previous work experience in medical group practice or current licensure as a Registered Nurse (RN) or Licensed Practical Nurse (LPN) in the State of Oklahoma or current multistate license from a Nurse Licensure Compact (eNLC) member state or healthcare management may be substituted in lieu of a degree. INTEGRIS Health, Oklahoma's largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
Director of Operations Solutions - 1st Shift GXO Logistics IncDirector of Operations Solutions - 1st ShiftOKAs the Director of Operations Solutions, you will be responsible for identifying, evaluating, and implementing automation and technology solutions that align with cost savings opportunities across our network of warehouses. Oversee the complete portfolio of automation deployments across the divisions and support change management and training efforts to ensure successful adoption of new technologies.
Executive Director, PGS Operations Southern Nazarene UniversityExecutive Director, PGS OperationsBethany, OKThis strategic leader will work closely with these teams, the PGS Vice President for Academic Affairs, and other individuals and offices across campus to meet institutional enrollment goals by aligning strategies for enrollment growth, monitoring enrollment and revenue metrics, providing guidance for mid-year adjustments as needed, and building capacity within the PGS team for innovation and growth. Supervision Exercised: The Executive Director for Operations will provide direct supervision to the PGS Director of Enrollment, PGS Director of Operations, and PGS Director for Student Success, and indirect supervision for the teams reporting to these directors.
Operations Coordinator, PGS Southern Nazarene UniversityOperations Coordinator, PGSBethany, OKThis versatile role serves as a key liaison for institutional programs, including Camino Bilingual at SNU, Slingshot textbooks, and Army+Sophia services while providing vital administrative support to PGS leadership and the Operations Specialist through event assistance, invoicing, and application processing. As the first point of contact for the Professional and Graduate Studies (PGS) division, the Front Desk and Operations Assistant deliver exceptional customer service by managing the reception desk, directing switchboard inquiries, and generating student IDs.
Development Operations & Database Manager State of OklahomaDevelopment Operations & Database ManagerOklahoma City, OK$50,000–$65,000 / yearThe Oklahoma Educational Television Authority announces the opening of the full-time position titled Friends of OETA Development Operations & Database Manager located in Oklahoma City. Execute advanced data hygiene processes, including global deduplications, address updates (NCOA tracking), and database audits to maximize direct mail efficiency.
Operations Manager - OKC Carvana CoOperations Manager - OKCOklahoma City, OKRequires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website.
Operations Manager HealthPlanOne LLCOperations ManagerOKSupervisory Responsibilities: Direct responsibility for sales supervisors at designated sales center, indirect responsibility for sales agents specific to the carrier and call center. Responsible for their team's execution on interviewing, hiring, training, coaching, and when necessary, utilizing corrective action with agents and supervisors.
Operations Supervisor Grifols SAOperations SupervisorOklahoma City, OKThird Party Agency and Recruiter Notice: Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Typically requires 4 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.
NewOperations Specialist II, Aerospace & Defense (US) AirspaceOperations Specialist II, Aerospace & Defense (US)Oklahoma City, OK$23–$26 / hourEvery shipment eventually hits a moment that isn't in the SOP — a failed carrier connection, an oversized load with no obvious coverage, a customer who needs a straight answer under pressure. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines.
Senior Operations Manager CarvanaSenior Operations ManagerOklahoma City, OKRequires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. Aid in the execution of Continuous Improvement projects at home site and, if applicable, throughout the region/network, while implementing and training process changes.
Senior Operations Manager (Relocation Required) CarvanaSenior Operations Manager (Relocation Required)Oklahoma City, OKRequires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. Aid in the execution of Continuous Improvement projects at home site and, if applicable, throughout the region/network, while implementing and training process changes.
Operations Engineer HinesOperations EngineerOklahoma City, OklahomaWhile our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration.
Enterprise Data and Operations Analyst ISS ESG CORPORATE RATINGEnterprise Data and Operations AnalystNorman, OKOverview: The Enterprise Data and Operations Analyst will be responsible for the day-to-day operations of the team with respect to creating matching priorities for the Data Analyst Team, answering matching-related questions from the Data Analyst Team, reviewing platform files, creating, and maintaining QA checks on incoming platform files as well as outgoing client feeds. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards.
Operations Assistant Intern Troon Golf LLCOperations Assistant InternNorman, OKEventive Sports is a leader in sports event management, overseeing premier events including the Regions Tradition, Children's of Alabama Indy Grand Prix, Magic City Classic, UFL, and gameday operations for The University of Alabama, Auburn University, The University of Oklahoma, Alabama State University and the Rose Bowl Stadium. Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities.
Branch Operations Supervisor - Commercial Insurance Insurance Office of AmericaBranch Operations Supervisor - Commercial InsuranceOklahoma City, OKRemote$60,000–$80,000 / yearFull timeAbout the Role: Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.
Supply Chain and Operations - Sourcing and Procurement Manager Accenture PlcSupply Chain and Operations - Sourcing and Procurement ManagerOklahoma City, OKRedesign core sourcing and procurement processes using a digital-first and automation-led approach, Identify opportunities to embed AI, analytics, and intelligent agents across business partnering, category management, sourcing, contracting, buying, and supplier management, Guide clients through procurement technology enablement (e.g., Work orchestration, S2P platforms, analytics). You are: As a manager, you will own and lead end-to-end sourcing and procurement transformation initiatives, working directly with senior leadership within Accenture Sourcing & Procurement practice and driving relationship with Energy client stakeholders (Category managers, Functional leads, VP level).
Restaurant Operations Management Waffle House, Inc.Restaurant Operations ManagementOklahoma City, OKUnique opportunity to invest in Waffle House stock via payroll deductions of up to 10% of your income (eligible after 90 days or when promoted to Restaurant Manager). Restaurant Manager: $65,000 to $85,000 (plus continuous service bonuses and a $6,000 annual bonus for having a 4-year degree).
Senior Operations Manager Carvana CoSenior Operations ManagerOklahoma City, OKRequires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. Aid in the execution of Continuous Improvement projects at home site and, if applicable, throughout the region/network, while implementing and training process changes.
Part-Time Store Cleaning & Operations Associate Kohl's CorpPart-Time Store Cleaning & Operations AssociateOklahoma City, OKAs Manager, Healthcare Delivery Solutions, you will plan and coordinate traditional and innovative approaches to address healthcare needs across all geographic and business units within Kohl's. Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications.
Medical Operations Manager (Notional Opportunity) Acuity InternationalMedical Operations Manager (Notional Opportunity)Oklahoma City, OKAttends and participates in a variety of meetings and task force groups to improve quality and outcomes, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, new task efforts, and new policy requirements. Mid-Level Providers will hold current national certification such as NCCPA - National Commission on Certification of Physician Assistants, AANP - American Association of Nurse Practitioners, and ANCC - American Nurses Credentialing Center.
NewDirector of Operations BURLY BOTANICALS, LLCDirector of OperationsNorman, OKThey thrive in fast-paced production environments, can effectively schedule multiple work crews, maintain inventory accuracy, solve operational challenges, and ensure product flows efficiently from harvest through finished inventory. The Director of Operations develops production schedules, coordinates labor resources, maintains inventory accuracy, ensures compliance with company SOPs and regulatory requirements, and drives operational efficiency.
Product Operations Manager Customer Service AssociatesProduct Operations ManagerOklahoma City, OKHeadquartered in Wilmington, OH, EMSAR is a fast-growing national field services company providing maintenance, repair and installation services to OEMs in the Healthcare, Life-Science, Self-Service/Kiosk, and Security space. The Product Operations Manager oversees the execution and continuous improvement of product operations, commercial support processes, and service delivery activities.
Associate Operations Specialist, Commercial Energy Efficiency Programs ICF International, IncAssociate Operations Specialist, Commercial Energy Efficiency ProgramsOklahoma City, OK$61,232–$104,094 / yearPay Range- There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. If you have strong communication and data analysis skill, enjoy solving problems, and possess experience or knowledge of Energy Efficiency programs, this role could be ideal for you.
Strategic Sales Director, Agentforce Operations Salesforce IncStrategic Sales Director, Agentforce OperationsOK$157,650–$244,510 / yearThe Strategic Sales Director, Agentforce Operations role focuses on selling our cutting-edge products that automate complex operational workflows and deliver trusted, human-like reasoning at scale. You'll help organizations radically scale their operational capacity, reduce manual bottlenecks, and maximize ROI by deploying autonomous agents that seamlessly connect data, actions, and humans across the enterprise.
Toll Technology Consultant - Operations/Ccaas Specialist HNTB CorporationToll Technology Consultant - Operations/Ccaas SpecialistOklahoma City, OK$126,950.84–$248,205.18 / yearMore specifically, this position seeks demonstrated knowledge and expertise related to innovations in customer service technologies and operations, namely: Expertise in CCaaS platforms (e.g., Amazon Connect, NICE CXone, Five9, Genysys, ServiceNow) to advise public agencies on requirements for design and delivery of modern, cloud-native contact center solutions. What You'll Do: Leads or supports planning activities such as the development of feasibility studies, assessments, concept of operations documents, procurement documents such as requests or proposals, implementation planning documents, and business/data analysis to support ongoing toll systems and operations.
Toll Technology Consultant - Operations/CCaaS Specialist HNTB CorpToll Technology Consultant - Operations/CCaaS SpecialistOklahoma City, OK$126,950.84–$248,205.18 / yearMore specifically, this position seeks demonstrated knowledge and expertise related to innovations in customer service technologies and operations, namely: Expertise in CCaaS platforms (e.g., Amazon Connect, NICE CXone, Five9, Genysys, ServiceNow) to advise public agencies on requirements for design and delivery of modern, cloud-native contact center solutions. What You'll Do: Leads or supports planning activities such as the development of feasibility studies, assessments, concept of operations documents, procurement documents such as requests or proposals, implementation planning documents, and business/data analysis to support ongoing toll systems and operations.