NewRetail Operations Lead PetSmartRetail Operations LeadMadison, WIPetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
Production Supervisor, Recycling Operations LeadpointProduction Supervisor, Recycling OperationsMadison, WI$60,000–$65,000 / yearFull timep tabindex="0">You’ll also perform additional functions like customer service and communication across the facility; hiring and recruiting of production employees; HR administrative tasks; troubleshooting and resolution of performance issues; data tracking and reporting of individual KPIs; and safety program management. Production Supervisor, Recycling Operations, Madison, WI, Compensation, Monthly Fill Rate Bonus and KPI Bonus, Relocation Available, Hiring Immediately.
Production Supervisor, Recycling Operations, Madison, WI Capstone Logistics LLCProduction Supervisor, Recycling Operations, Madison, WIMadison, WisconsinFull timeYou’ll also perform additional functions like customer service and communication across the facility; hiring and recruiting of production employees; HR administrative tasks; troubleshooting and resolution of performance issues; data tracking and reporting of individual KPIs; and safety program management. This Management position implements workforce management programs and have overall accountability for the performance of Leadpoint’s team in the assigned facility.
IT Operations Lead Madison Metropolitan Sewerage DistrictIT Operations LeadMadison, WI$103,781.07–$122,095.38 / yearThis hands-on technical leader provides guidance and mentorship to IT support staff, conducts business analyses to translate operational needs into technical requirements, and supports the organization in identifying technology solutions that align with business objectives while main-taining operational excellence and driving continuous improvement in service delivery. Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.?The District uses E-verify.
Operations Lead - PT (Madison West) At Home Group IncOperations Lead - PT (Madison West)Madison, WIThe OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner. The OL performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness, providing troubleshooting, conditioning, and housekeeping while ensuring building, assets, and team member security.
Warehouse Operations Lead NFI IndustriesWarehouse Operations LeadJanesville, WisconsinHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Ensures the warehouse is clean and orderly; including but not limited to organizing and rotating inventory, maintaining product labels, sweeping warehouse, and assist in staging orders for delivery.
Lead Operations Delivery Manager Exact Sciences CorpLead Operations Delivery ManagerMadison, WI$112,000–$190,000 / yearActing as a change leader, the Lead Operations Delivery Manager leads new product introductions, system implementations, and process transformations while proactively managing risks, dependencies, budget and trade-offs that impact supply continuity, cost, and quality. Deliver concise, outcome‑focused updates to senior leadership, highlighting risks, decisions required, and recommended actions to sustain alignment and accountability across functions and sites.
Lead, Technology Portfolio Operations - Insurance Platforms (Hybrid) American Family Insurance GroupLead, Technology Portfolio Operations - Insurance Platforms (Hybrid)Madison, WI$113,000–$194,000 / yearActing as a force multiplier for leadership, you will increase execution velocity and ensure that strategic priorities are operationalized into clear, integrated plans with measurable outcomes. You will turn leadership direction into disciplined planning, governance, repeatable and predictable execution, and performance visibility across a complex, multi-platform environment.
Associate Director, Bioinformatics Operations Exact Sciences CorpAssociate Director, Bioinformatics OperationsMadison, WIPhD in bioinformatics, computational biology, computer science, mathematics, or related field; or Master's degree in bioinformatics, computational biology, computer science, mathematics, or related field plus 4 years of experience in lieu of a PhD; or Bachelor's degree in bioinformatics, computational biology, computer science, mathematics, or related field plus 6 years of experience in lieu of PhD. • Lead or oversee verification and validation studies for new assays, assay updates, software changes, and instrumentation impacting bioinformatics workflows; develop study designs, acceptance criteria, and analysis plans in collaboration with Laboratory Director, R&D, QA and Lab Operations.
Property & Casualty Operations Manager M3 Insurance Solutions IncProperty & Casualty Operations ManagerMadison, WIThis role offers an exciting combination of strategic leadership, team development, and client service excellence, making it an ideal opportunity for ambitious managers looking to make a transformative impact in a growing organization. Champion M3s Vision, Strategies, Values, and Goals, creating an environment that supports employee growth and empowers team members to contribute meaningfully to organizational success.
Financial Systems BI Manager - Reporting & Operations BDO USA PCFinancial Systems BI Manager - Reporting & OperationsWI$120,000–$140,000 / yearp>Job Summary: The Financial Systems BI Manager - Reporting & Operations - is responsible for managing the business administration, reliability, and continuous improvement of the firm's reporting platforms with a focus on actuals reporting, dashboards, controls, governance, and financial system processes that support the firm's reporting. In this role, the manager has strong communication skills and must interact regularly and comfortably across various departments, speaking in business acumen with the business field with the ability to effectively translate to technical acumen with IT teams and cross functional Management teams.
General Manager of Sales & Operations Serendipity Labs IncGeneral Manager of Sales & OperationsMadison, WI$75,000–$85,000 / yearKey Objectives: Overall P&L responsibility encompassing total lab performance including revenue and cost control in the areas of event sales & delivery, membership sales, marketing and community outreach. It does so through the superior service delivery of flexible workplace offerings such as private offices, team spaces, coworking memberships and venues for events and business meetings.
Strategy and Operations Manager Chegg, Inc.Strategy and Operations ManagerMadison, WisconsinThis role will act as the GM's right hand on business and operational matters, helping to establish operational discipline, identify strategic points of leverage, and drive initiatives that deliver meaningful business results. Drive key operating rhythms, including leadership meetings, business reviews, KPI tracking, planning processes, and cross-functional follow-ups.
Retail Operations Associate Dick's Sporting Goods IncRetail Operations AssociateWIHere are the traits we look for in our store teammates: • Ensures Accountability • Customer-Focus • Collaborative • Instills Trust • Decision-Quality/Decision-Making Abilities • Action-Oriented. Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
Operations Supervisor Pellitteri Waste Systems IncOperations SupervisorMadison, WIFull timep>Pellitteri Waste Systems, Inc.Madison, WI, USA. Our mission is to continue the family business and the Pellitteri's tradition of service by promptly responding to customer needs, offering individualized solutions, communicating effectively and following through.
Operations Technician I - RockGen (Cambridge, WI) Dairyland Power CooperativeOperations Technician I - RockGen (Cambridge, WI)Cambridge, WisconsinThis position is responsible for monitoring the status of all plant systems, controlling routing operations, responding to alarms and abnormal conditions by taking appropriate corrective actions as directed by the Control Room Operator, and performs basic routing maintenance activities. Sitting, standing, kneeling, crouching, crawling, twisting upper body, walking, bending, reaching, stretching, writing, hearing, speaking, seeing, fingering, gasping, climbing (including stairs, ladders, and use of mechanical lifting devices).
Senior Manager Surety Operations West Bend Insurance CompanySenior Manager Surety OperationsMadison, WI$123,659–$154,574 / yearWest Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
NewCoordinator II, Plant Operations Arrowhead Pharmaceuticals IncCoordinator II, Plant OperationsVerona, WI$60,000–$75,000 / yearThis role will coordinate project timelines, track action items, support departmental reporting, assist with purchase orders and invoices, and help ensure operational priorities are communicated clearly across cross-functional teams. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.
Supervisor, Quality Assurance Internal Operations PCI Pharma ServicesSupervisor, Quality Assurance Internal OperationsMadison, WisconsinThis position will actively partner with Manufacturing Operations, Facilities, Materials Management, and other supporting departments to provide compliance and technical guidance to ensure quality issues are identified and resolved in a timely manner. The Supervisor, QA Ops assists inmaintaining quality systems, management of investigations, materials management and providing QA support in realtime for manufacturing, to ensure control of the manufacturing process.
Vice President, Commercial Sales Operations Urus Group LPVice President, Commercial Sales OperationsMadison, WICreate a global performance and best-practice replication engine that spans across the value flywheel through continuous experimentation, structured sharing, dashboards with KPIs, and tight partnership with Commercial Finance (pricing guidance, deal evaluation, forecasting), People (training programs, talent development, performance management), Product (pricing strategies, product launches, market feedback loops, and sales readiness), and Digital (system architecture, data governance, technology implementation). This role ensures alignment between Central Marketing, Brand Marketing, and Commercial teams by operationalizing marketing-to-sales handoffs, embedding marketing tools and content into commercial workflows, and maintaining clarity around ownership of strategy (Marketing) versus execution discipline (Sales Operations).
Director, Operations - Integrated Kidney Care (IKC) DaVita IncDirector, Operations - Integrated Kidney Care (IKC)Sun Prairie, WI$115,000–$183,000 / yearOrganize IKC central team efforts and collaboration across lanes • Prepare and participate in monthly operating reviews with senior leadership • Support internal/external communication by helping to craft and deliver key messages • Highlight management process gaps or improvement opportunities, then implement solutions • Lead critical projects working across multiple service lanes; monitor metrics, track progress of initiatives, and prepare presentations for senior leadership • Collaborate across teams to perform analyses and synthesize results • Work across operational and innovation teams to advance best in class capabilities in the market. Strategic thinking Influencing others to achieve objectives Resourcefulness-the ability to find and implement effective solutions despite time or resource constraints Integrity; must be viewed as highly trustworthy and able to keep matters confidential Handling matters proactively and expeditiously, following through on initiatives & projects to successful completion Handling confidential and sensitive information with discretion Judgment and decision-making ability--must know when and how to "push-back" on decisions and how to make tough calls to keep work moving forward.
NewSr. Commercial Operations Manager Catalent IncSr. Commercial Operations ManagerMadison, WIWorking for Catalent Biologics is an opportunity to join an entrepreneurial team helping to improve future patient outcomes by working on products that are designed to treat cancer, various autoimmune, fibrotic and blood disorders, HIV, diabetes, heart and lung diseases as well as Alzheimer's. The Manager, Commercial Operations is responsible for supporting the North American Drug Substance Commercial Operations team by providing commercial management of existing customer projects/products and representing Site Operations business interests during new customer onboarding.
Director Of Manufacturing Operations Actalent IncDirector Of Manufacturing OperationsJanesville, WI$160,000–$190,000 / yearThe role requires collaboration with plant leadership, engineering, operations, and executive leadership to ensure improvements are sustainable. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Specialist I - Quality Assurance Operations, Client Quality Catalent IncSpecialist I - Quality Assurance Operations, Client QualityMadison, WIThe Quality Assurance Systems group has ownership over the quality systems, including deviations and CAPAs, change controls, document control, supplier quality management, raw material testing and disposition, and training, as well as oversight of the equipment calibration and preventive maintenance program and validation activities. Catalent-Madison employees are helping to improve future patient outcomes by working on products that are designed to treat COVID-19, cancer, various autoimmune, fibrotic and blood disorders, HIV, diabetes, heart, and lung diseases as well as Alzheimer's.
Sr. Operations Manager Zendesk IncSr. Operations ManagerMadison, WI$174,000–$262,000 / yearYou will work cross-functionally to strengthen operational rigor across Product Development-improving planning, execution, and ways of working so teams can deliver customer value with greater clarity, predictability, and impact. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Service Operations Automation Administrator Wisconsin Foundation and Alumni AssociationService Operations Automation AdministratorMadison, WisconsinFull timeThe Service Operations Automation Administrator is accountable for end-to-end ownership of the Zendesk platform - configuration, administration, governance, and continuous improvement - while also leading a measurable program of AI-enabled operational efficiencies across service delivery for the Infrastructure and Security teams. Demonstrated delivery of measurable operational improvements (e.g., reduced cycle time, reduced ticket volume, improved SLA attainment, improved deflection or first-contact resolution) using process, platform, and automation changes using process automation and AI.
Legal Operations and Content Analyst Compeer Financial ACALegal Operations and Content AnalystSun Prairie, WI$67,700–$102,200 / yearThe skills and experience we prefer you have: Bachelor's degree in library science, records management/archives, public administration, information systems/technology or closely related field; or an equivalent combination of education and experience sufficient to perform the essential functions of the job. Knowledge of FOIA, SOX, MN Government Data Practices Act, MN Government Records, IL Personal Information Protection Act, Wisconsin data privacy regulations, discovery and disclosure issues, as well as organizational records and data management requirements.
Retail Operations Manager PetSmart LLCRetail Operations ManagerJanesville, WIAccountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner. • Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
Sales and Operations Management Trainee Penske CorporationSales and Operations Management TraineeWIWillingness to travel as necessary within the district (customers yards, close geographical area and training sites), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Penske will introduce you to our sales processes, leading-edge technology and winning company culture through ongoing training and mentoring to help cultivate the skills and expertise you need to succeed in all aspects of our business: sales, operations, finance, customer service, technology and more.
Operations Manager The Michaels Companies IncOperations ManagerMiddleton, WIPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press. Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others.
Operations Manager Dwyer Instruments, Inc.Operations ManagerMiddleton, WIp>Computer Skills: To perform this job successfully, an individual should have proficient personal computer skills, including knowledge of routine database activity, Microsoft Outlook E-mail software, Internet software, Microsoft PowerPoint presentation software, Microsoft Excel Spreadsheet software and Microsoft Word Processing software. The Operations Manager directs the daily operations of the assigned Value Stream(s) or operations to provide adequate resources, on-going work direction and problem solving to ensure business goals are met under the guidelines of the company policies and procedures.
Security Operations Center Operator - Overnight Allied UniversalSecurity Operations Center Operator - OvernightMadison, WICompany Overview: Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. As a Security Officer, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
Cleaning and Restoration Operations Manager Voda Cleaning & RestorationCleaning and Restoration Operations ManagerMadison, WisconsinThis role requires a hands-on approach, as the manager will also need to step into the field to assist with carpet cleaning jobs when necessary, providing top-tier customer service. Cleaning and Restoration Operational ManagerResponsibilities:Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety. Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
Operations Logistics Manager Faith Technologies IncOperations Logistics ManagerMadison, WIThey work closely with field logistics teams, internal and external stakeholders, and senior management to ensure the smooth execution of logistics operations, providing strategic oversight and identifying opportunities for improvement in efficiency. Logistics Support for Large-Scale Projects: Oversee logistics operations for multiple large-scale construction projects, ensuring timely and efficient delivery of materials, equipment, and resources.
Pharmacist Operations Manager Navitus Health Solutions, LLCPharmacist Operations ManagerMadison, Wisconsin$124,100–$155,200 / yearFull timeCompany: Lumicera About Us: Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. This role oversees dispensing workflows, patient service, inventory and cold-chain processes, quality assurance, and team performance to ensure safe, timely, and accurate delivery of specialty medications.
Sr. Operations Manager Amazon.com IncSr. Operations ManagerWIResponsibilities: Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
Operations Manager Nelson GlobalOperations ManagerMadison, WisconsinThis role is responsible for the overall leadership, performance, and daily operations and oversees all aspects of plant operations, including production, welding, fabrication, painting, sandblasting, shipping and receiving, quality control, inventory management, workforce planning, safety, and facility maintenance. The ideal candidate will possess a strong manufacturing operations background combined with exceptional project management skills to successfully coordinate the facility startup activities, equipment installation, workforce development, process implementation, and production ramp-up.
Sr Manager, Fleet Operations Cox CommunicationsSr Manager, Fleet OperationsDeForest, WisconsinThe Senior Manager ensures customers continue to select Wisconsin Bus Sales as their preferred partner through strong relationship management, consultative selling, and delivery of value-added services, including maintenance programs and long-term contract renewals. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.
Manager, Technology Operations Unity Health InsuranceManager, Technology OperationsMadison, WI$116,800–$146,000 / yearThis role will oversee systems administration, network operations, voice/telecommunications systems, and service management processes, ensuring stable, secure, and scalable technology operations that support critical services. Maintains oversight of teams responsible for the design, implementation, and support of systems administration, network engineering and administration, voice administration and unified communications, ITSM platforms and service desk processes.
Development Operations Group Leader Wisconsin Foundation and Alumni AssociationDevelopment Operations Group LeaderMadison, WisconsinFull timeHigh degree of proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint); previous experience with database reporting and constituent relationship management software, along with a willingness to explore and engage with AI solutions. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW–Madison.
Administrative Operations Assistant, Prehospital Care and Medical Transport Admin University of Wisconsin Hospitals and Clinics AuthorityAdministrative Operations Assistant, Prehospital Care and Medical Transport AdminMadison, WIOur respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Assist in the creation, organization, and distribution of operational tools and communications for multiple operational departments across UW Health, ensuring timely updates, clarity, and strong cross-team alignment.
Manager, Technology Operations QuartzManager, Technology OperationsMadison, Wisconsin$116,800–$146,000 / yearFull timeQualifications: Bachelor’s degree in information technology, computer science, or related field with 5+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration Or associate degree in information technology, computer science, or related field with 8+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration . Operational Excellence and Service Delivery Maintains oversight of teams responsible for the design, implementation, and support of systems administration, network engineering and administration, voice administration and unified communications, ITSM platforms and service desk processes.
Operations Manager Ulta Beauty IncOperations ManagerMadison, WIThe OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and inventory life cycle-related processes (e.g., cycle counts, damages, testers, Return To Vendors (RTV), Destroy in Field (DIF) and inventory adjustments). We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label.
AVP of Operations - Hospice GentivaAVP of Operations - HospiceMadison, WisconsinFull timeOur nationwide reach is powered by a family of trusted brands that include: Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon. Lead Local Operational Strategy: Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites.
AVP of Operations - Hospice Gentiva Health Services Inc (Inactive)AVP of Operations - HospiceMadison, WIKey Responsibilities: Lead Local Operational Strategy: Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites. This high-impact leadership role will ensure regulatory compliance, strategic growth, quality care delivery, and community engagement across multiple hospice programs and markets.
Pool Operations Specialist Goldfish Swim School MFOPool Operations SpecialistFitchburg, WISummary: Supports the quality and success of pool operations including the support with on Deck Team,, Golden Teachers and Swim Instructors, as well as maintenance of pool environment and interaction with students and parents/guardians. Duties and Responsibilities: Provides leadership, constructive feedback, and accountability to Instructors and Deck Teachers to ensure quality delivery of the Goldfish Swim School curriculum.
Field Operations Manager, Via Student Transit ViaField Operations Manager, Via Student TransitMadison, WI$60,000–$70,000 / yearThis is a high-ownership, boots-on-the-ground role where you'll lead daily operations, tackle real-time challenges, and continuously elevate the student, district, and driver experience in one of Via's fastest-growing and most impactful business lines. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks.
Field Operations Manager ViaField Operations ManagerMadison, WI$65,000–$75,000 / yearOur platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
Coordinator I, Plant Operations Arrowhead Pharmaceuticals IncCoordinator I, Plant OperationsVerona, WI$50,000–$60,000 / yearArrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes.
Director, Customer Operations Elephas Biosciences CorpDirector, Customer OperationsMadison, WIRequired Skills and Qualifications: Bachelor's or Master's degree in a business or life sciences discipline; 7+ years in customer service or operations with at least 3 years in diagnostics, medical devices, biotech, or clinical laboratory settings Demonstrated experience designing or rebuilding a customer service function from the ground up Hands-on, administrative-level proficiency in HubSpot Service Hub, including pipelines, automation, SLA configuration, knowledge base, and reporting Experience selecting and implementing telephony platforms (e.g., Aircall, RingCentral, Dialpad) with CRM integration; familiarity with AI chatbot platforms for triage and deflection Working knowledge of HIPAA and demonstrated experience handling PHI compliantly a plus Strong cross-functional communication skills; equally effective engaging patients, oncologists, PhD scientists, pharma partners, and engineering teams Experience in a CLIA laboratory, LDT, or in vitro diagnostics commercial environment strongly preferred; pharma/CRO service delivery experience a plus Self-directed and operationally rigorous; energized by building structure in an ambiguous, fast-changing startup environment with minimal supervision. Design distinct service workflows, SLAs, and escalation paths for each customer segment Personally triage and resolve inbound contacts spanning entire scope of offerings Ensure every contact is classified, routed, documented, and resolved within defined SLA windows with full auditability Adverse event and compliance management.