Assistant Customer Service Manager Nino Salvaggio International MarketplaceAssistant Customer Service ManagerLivonia, Michigan$45,000–$57,000 / yearSo whether you love working with customers or thrive in a kitchen environment, whether you know fresh produce or cash registers, whether you’ve graduated high school or learned a trade, it doesn’t matter. RESPONSIBILITIES: Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
NewManager, Customer Service Getinge GroupManager, Customer ServiceFraser, MI$90,000–$114,100 / yearWith a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science.
Program Manager, Customer Care Services ICF International IncProgram Manager, Customer Care ServicesMI$98,614–$167,644 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. This role involves direct interaction and coordination across local energy efficiency program implementation teams, the customer care services organization, subcontractors, and client representatives to ensure program goals and client expectations are met or exceeded.
Senior Manager, Transformation Deployment - Ford Customer Service Division (FCSD) Ford Motor CoSenior Manager, Transformation Deployment - Ford Customer Service Division (FCSD)Dearborn, MI$138,240–$261,720 / yearThe Senior Manager, Transformation Deployment - FCSD is a hands-on technical leader with operational experience responsible for driving, executing, and sustaining end-to-end transformation efforts across all Ford Customer Service Division (FCSD) process areas (including parts logistics, warehousing, distribution networks, dealer service support, and customer service operations). FCSD End-to-End Transformation Leadership: Direct and oversee the execution of operational transformation initiatives across the FCSD value stream (e.g., parts ordering, warehousing, distribution, and service operations) from inception to delivery and where they interact with Product Creation & Industrialization processes.
Customer Service Manager - State Farm Agent Team Member Tony Volante - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberClarkston, MIFull timeAs a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Site Service Manager BASF SECustomer Site Service ManagerSouthfield, MI$113,680–$128,000 / yearYour strong entrepreneurial drive and business acumen will allow you to identify improvement opportunities, develop and execute a plan to achieve them in a cost-effective and timely manner as well as manage future plant production and product launches. BASF Group operates this platform solely as a technical service provider under a Transitional Service Agreement following the divestment of the Coatings division, effective July 1st 2026, now Surventis.
Customer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerFarmington Hills, MITransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Manager, Customer Service and Contamination Astemo IndianaManager, Customer Service and ContaminationFarmington Hills, MichiganThe position serves as the central liaison between Astemo and Ford, providing technical leadership, driving proactive issue resolution, and ensuring sustainable improvements in product quality, manufacturing processes, and customer engagement across all AM region sites. Summary : The Regional Quality Head – Customer Service & Contamination is a strategic leadership role responsible for driving best-in-class quality performance, with a primary focus on Ford as a critical customer.
General Manager - Healthcare Customer Service Operations Cognizant Technology Solutions CorpGeneral Manager - Healthcare Customer Service OperationsTroy, MIBy clicking "Accept All", you agree to the storing of cookies on your device to give you the most optimal experience using our website. We may also use cookies to enhance performance, analyse site usage and to personalise your experience.
NewManager, Customer Service Getinge ABManager, Customer Servicefraser, MI$90,000–$114,100 / yearWith a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science.
Customer Service Workforce Manager-WFM Strategy Consultant LancesoftCustomer Service Workforce Manager-WFM Strategy ConsultantDetroit, MI$0.73The ideal candidate will possess deep expertise in workforce management, particularly with the IEX NICE platform, and have a proven track record of managing large-scale operations with nearly 1, 000 representatives. Stakeholder Engagement: Collaborate with Executives and Operational leaders, and other key stakeholders to address workforce-related challenges, drive strategic initiatives, and support organizational goals.
NewCustomer Svc Front End Mgr - Northville MI MeijerCustomer Svc Front End Mgr - Northville MINorthville, MichiganAccountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L. Direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution).
NewCustomer Svc Front End Mgr - Commerce, MI MeijerCustomer Svc Front End Mgr - Commerce, MICommerce, MichiganAccountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L. Direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution).
NewCustomer Svc Front End Mgr - Canton, MI MeijerCustomer Svc Front End Mgr - Canton, MICanton, MichiganAccountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L. Direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution).
Customer Experience Manager Koch IncCustomer Experience ManagerAuburn Hills, MICustomer Experience Manager - Auburn Hills, Michigan, United States - 191568 - Koch. Koch Disruptive Technologies.
Customer Account Manager, Grocery IncpgCustomer Account Manager, GroceryDetroit, MichiganWork as leader of cross-functional teams to ensure dedication to customer support in order to maintain quality service, develop unique trade marketing opportunities, engage category management resources and maintain high product service levels in line with customer expectations. Leverage syndicated data sources (Nielsen/IRI) in tandem with both Corporate and Broker Category Management resources to provide insight during customer specific category review processes to include category strategy development, full category reviews, assortment, pricing, promotion and shelving tactics.
Customer Accounts Manager The Aaron's Co IncCustomer Accounts ManagerEastpointe, MI$15.50–$16.25 / hourAn employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
Sr. Customer Success Manager F5 IncSr. Customer Success ManagerDetroit, MI$114,400–$171,600 / yearF5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals.
Product Manager - Customer Sentiment Ford Motor CoProduct Manager - Customer SentimentDearborn, MI$6–$8 / hourThe ideal candidate will possess a deep understanding of mobile digital ecosystems, a passion for user experience, and the ability to navigate complex cross-functional landscapes to turn customer pain points into implemented solutions. Proactive Issue Management: Systematically identify and prioritize critical issues arising from feedback, driving urgent problem-solving efforts with engineering to minimize user disruption.
Customer Retention Manager GFL Environmental Inc.Customer Retention ManagerSouthfield, MIDemonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. The primary responsibility of a customer retention manager is developing strategies to keep existing customers loyal, reducing customer churn, and maximizing long-term revenue.
Customer Retention Manager GFL Environmental, IncCustomer Retention ManagerSouthfield, MichiganDemonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. The primary responsibility of a customer retention manager is developing strategies to keep existing customers loyal, reducing customer churn, and maximizing long-term revenue.
Assistant Manager, Customer Satisfaction Insights General Motors CoAssistant Manager, Customer Satisfaction InsightsWarren, MIThe Assistant Manager, Customer Satisfaction Insights (CSI) is a senior individual contributor within GM Sales Support team responsible for transforming customer feedback, CSI survey results, and operational performance data into actionable business insights. Partner with Global CSI leadership, regional teams, brand teams, sales and service teams, GMIT, and vendors to refine survey methodologies, reporting approaches, dashboards, and related tools.
Software Engineering Manager - Customer Care and Aftersales General Motors CoSoftware Engineering Manager - Customer Care and AftersalesWarren, MI$160,000–$290,000 / yearThis leader will manage an established engineering team and a critical portfolio supporting dealer parts order entry, retail inventory management, and order visibility, while remaining technically hands-on through design reviews, pull requests, debugging, and selective development work aligned to GM's SaaS First, Cloud First, AI First direction. Lead a team of software engineers responsible for CCA Order Entry and Retail Inventory applications, including Retail Inventory Management (RIM), Parts Workbench Plus (PWB+/POEM), and related order visibility capabilities.
NewStrategic Dealer Customer Success Manager - Michigan UVeye LtdStrategic Dealer Customer Success Manager - MichiganMI$110,000–$130,000 / yearWith over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. We're looking for a Strategic Customer Success Manager to lead execution across a portfolio of six enterprise dealer groups in Michigan and the surrounding area, representing some of the most high-value and high-visibility partnerships in our business.
Department Manager--Customer Experience Manager The Michaels Companies IncDepartment Manager--Customer Experience ManagerRochester Hills, MIPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Talent Manager - Administrative & Customer Support Robert Half InternationalTalent Manager - Administrative & Customer SupportTroy, MIAdditional responsibilities include: recruiting, interviewing and matching highly skilled administrative and customer support professionals with clients' projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half's presence in the local business community. PERFORMANCE = REWARD - We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability.
Customer Service Supervisor PetSuitesCustomer Service SupervisorSterling Heights, MI$14–$16PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. At NVA Pet Resorts, our mission is simple: Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
Customer Project Manager - Patient Monitoring - Based near Detroit, MI PhilipsCustomer Project Manager - Patient Monitoring - Based near Detroit, MIDetroit, MI$88,000–$140,000 / yearServe the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Services and Solutions Delivery (S&SD) business. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
Customer Experience Manager Ford Motor CoCustomer Experience ManagerDetroit, MI$115,500–$218,100 / yearProactively identify and apply the appropriate CX artifacts-including Customer Journey Maps, Service Blueprints, JTBD (Jobs-to-be-Done) statements, and Moments-that-Matter-to establish realistic interaction owners and build pragmatic, de-risked implementation plans. Cross-Functional Alignment & Workshop Facilitation: Drive alignment and adoption across a complex, matrixed environment (including sales, enablement, financing, marketing, digital, and service) to organically build a network of "Customer Advocates."
Operations/Service Manager V Burlington StoresOperations/Service Manager VDearborn, MichiganYou’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
NewCustomer Operations Manager Hertz CorpCustomer Operations ManagerDetroit, MIThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
Sales & Account Manager for West Coast Customer - Vehicle Motion Robert Bosch GmbHSales & Account Manager for West Coast Customer - Vehicle MotionPlymouth, MIThis is your chance to lead cross-functional teams and drive alignment across engineering, manufacturing, packaging, and logistics to build compelling business cases and winning quotes. Your ownership doesn''t stop at SOP-you''ll collaborate with plants and finance teams to ensure seamless production and delivery, keeping operations running at peak performance.
Route Service Manager - UniFirst UniFirst CorpRoute Service Manager - UniFirstTaylor, MIThe Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
Customer Experience Program Manager Stellantis NVCustomer Experience Program ManagerAuburn Hills, MIThe Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. Demonstrated ability to analyze complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot).
Strategic/Enterprise Customer Success Manager Shopmonkey IncStrategic/Enterprise Customer Success ManagerMIRemote$125,000–$135,000 / yearShopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.
Manager, Voice of the Customer and Performance Analytics Stellantis NVManager, Voice of the Customer and Performance AnalyticsAuburn Hills, MIBuild and maintain global KPI frameworks and dashboards for key metrics, such as NPS, FCR, AHT, backlog, service levels, quality, and digital adoption. This role designs and manages how we listen to customers, how we measure performance, and how we turn data into decisions that improve products, processes, and service.
Account Manager - OEM Automotive Customer AutokinitonAccount Manager - OEM Automotive CustomerNew Boston, MIFull timeLearning and Development: We empower all our Associates – from entry-level to senior-level – with the skills and knowledge necessary to succeed in their current roles and beyond at AUTOKINITON. · Cultivates customer accounts to create additional business opportunities, increase sales revenue, improve margins, and identify new product requirements.
Assistant Manager, Customer Satisfaction Insights General MotorsAssistant Manager, Customer Satisfaction InsightsWarren, MIThe Assistant Manager, Customer Satisfaction Insights (CSI) is a senior individual contributor within GM Sales Support team responsible for transforming customer feedback, CSI survey results, and operational performance data into actionable business insights. Partner with Global CSI leadership, regional teams, brand teams, sales and service teams, GMIT, and vendors to refine survey methodologies, reporting approaches, dashboards, and related tools.
Customer Accounts Manager Aaron's IncCustomer Accounts ManagerWestland, MI$15.50–$16.25 / hour_*_ _Note that the pay range provided above_ _is the lowest to highest_ _rate_ _we in good faith believe we would pay for this role at the time of this posting_ _._ _We may_ _ultimately pay_ _more or less than the posted range, and the range may be_ _modified_ _in the future_ _._ _An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs._ Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
NewStrategic Dealer Customer Success Manager - Michigan UVeyeStrategic Dealer Customer Success Manager - MichiganDetroit, MIRemote$110,000–$130,000 / yearWith over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. We’re looking for a Strategic Dealer Customer Success Manager to lead execution across a portfolio of six enterprise dealer groups in Michigan and the surrounding area, representing some of the most high-value and high-visibility partnerships in our business.
NewCustomer Onboarding Manager Universal LogisticsCustomer Onboarding ManagerWarren, MichiganUniversal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. The Customer Onboarding Manager will lead a small team responsible for onboarding new customers, maintaining customer data, and ensuring a seamless onboarding experience.
Customer Success Manager Imagine Learning IncCustomer Success ManagerMIRemote$64,678–$75,000 / yearWe're shaping the future of learning through our Curriculum-Informed AI approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student's potential. Experience, education, and qualifications essential for success in this role, include: Bachelor's degree in a related field and at least 4 years of experience managing customer relationships at an education technology company; or an equivalent combination of education and experience.
Customer Experience Manager, Sr Huntington Bancshares IncCustomer Experience Manager, SrDetroit, MIWhat Youll Do Listen & Learn • Serve as a voice of the customer, listening to customers and colleagues through surveys, research, complaints, and feedback • Understand customer journeys, pain points, and moments that matter • Build a strong understanding of assigned business areas and their priorities • Engage with senior leaders to understand strategic priorities and how experience insights can support them Partner with the business to prioritize What Matters Most • Identify the most important experience opportunities based on impact and feasibility • Help business partners and senior leaders focus on what to act on now vs. Description This position is available to be located in the Huntington Corporate office footprint Role Summary The Customer Experience Manager (CEM) plays a strategic role in helping Huntington deliver experiences that build trust, loyalty, and long-term relationships with our customers.
Automotive Assistant & Service Managers Mavis Tire SupplyAutomotive Assistant & Service ManagersYpsilanti, MIFull timeTo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Customer Retention Manager GFL Environmental IncCustomer Retention ManagerSouthfield, MIDemonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. The primary responsibility of a customer retention manager is developing strategies to keep existing customers loyal, reducing customer churn, and maximizing long-term revenue.
Sr. Manager, Customer Experience Strategy AAA Life Insurance CompanySr. Manager, Customer Experience StrategyLivonia, MIDrive customer experience improvement by partnering with business and technology teams to leverage technology platform capabilities, define business requirements, collaborate on integration strategies, and measure enhancements that create value for members and the organization. Working across Distribution, Marketing, Research, Brand, Operations, Technology, and other business functions, you will align member needs, business objectives, and enterprise capabilities while helping shape customer experience strategy and enabling informed investment decisions.
Capital Sales - Customer Relationship Manager - Capital ACV Auctions IncCapital Sales - Customer Relationship Manager - CapitalDetroit, MIGenerous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
Customer Service Support Chase Plastics ServicesCustomer Service SupportClarkston, MichiganThis would include receive, investigate and respond to all customer and sales staff inquiries regarding orders, status of shipments, product information, availability of inventory, complaints and custom stocking programs. Responsible for providing friendly, high quality customer service to all customers through the effective management of responsibilities assigned to you.
Talent Manager - Administrative & Customer Support Robert Half IncTalent Manager - Administrative & Customer SupportMichigan, MIThese cookies, pixels, and similar tracking technologies are used to track your interactions with our website and recognize your device across other websites or platforms over time. They allow us to measure website traffic, monitor performance, and improve user experience by analysing which pages are most and least popular and how users move around the website when they are using it.
Customer Experience Manager Guardian GlassCustomer Experience ManagerAuburn Hills, MIFull timeFrom glass that dramatically reduces energy usage and increases comfort in buildings, to automotive parts that enhance connectivity, we have a relentless focus on making better products and developing better solutions for our customers. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.