NewSIOP Lead Role Insight GlobalSIOP Lead RoleAustell, GA$130,000–$135,000 / yearFull timeThis role owns the Sales, Inventory, and Operations Planning (SIOP) process and serves as a key partner to executive leadership—translating complex supply and demand dynamics into actionable business insights. The ideal candidate brings strong demand planning expertise, a deep understanding of supply chain operations, and the ability to confidently present to C-suite and VP-level stakeholders.
NewEnrollment Operations Manager JobotEnrollment Operations ManagerAtlanta, GA$100,000–$120,000 / yearAdditionally, the organization’s focus on career-oriented healthcare education allows leaders to feel a tangible connection between their work and real-world impact, helping students transition into meaningful careers, while still operating in a structured, performance-focused business setting. This role isn’t just managing admissions—it’s overseeing the entire enrollment engine, from pipeline optimization to compliance and execution, giving the right person a strong sense of ownership and visibility with executive leadership.
NewSenior Manager Operations I Ryder SystemSenior Manager Operations IMarietta, GA$80,000–$85,000Financial Management:Directly involved in strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals. Labor Management:Provides leadership, training and development to a management team assigned to the branch(es) to include the Operations Manager, Operations Supervisors, Technicians In Charge and Customer Service Coordinators.
NewProduction Operations Coordinator ARC Document SolutionsProduction Operations CoordinatorAtlanta, GA$22–$26 / hourEmployment Type:Full-TimePay Range- $22.00-$26.00 per hourARC Document Solutions, Inc.provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. ARC Document Solutions is seeking a Production Operations Coordinator in Atlanta, GA to support daily workforce operations by coordinating staffing, onboarding, timecard administration, employee support, and administrative processes to ensure efficiency and compliance across the facility.
Sales and Operations Management Trainee PenskeSales and Operations Management TraineeAtlanta, GAFull timeWillingness to travel as necessary within the district (customers yards, close geographical area and training sites), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Penske will introduce you to our sales processes, leading-edge technology and winning company culture through ongoing training and mentoring to help cultivate the skills and expertise you need to succeed in all aspects of our business: sales, operations, finance, customer service, technology and more.
NewOperations Supervisor KellanovaOperations SupervisorEuharlee, GA$76,200–$99,960Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others. Benefits include medical, dental, vision, life, accidental death & dismemberment insurance, employee assistance program, short-term disability coverage, and long-term disability insurance.
Operations Manager OneSource Real EstateOperations ManagerAtlanta, GA$55,000–$75,000 / yearLogistics Requirements: Must have a reliable vehicle to conduct field inspections every 7–10 days around the local area, as well as a steady, high-speed internet connection for remote work days to support VOIP phones, video meetings, and cloud-based tasks. The Operations Manager is a critical leadership role responsible for the seamless execution of our core property management lifecycles—from leasing and renewals to turns, inspections, and delinquency.
NewLead Auto Glass Tech (Atlanta) The Boyd GroupLead Auto Glass Tech (Atlanta)Atlanta, GAJob Description: As a Lead, Auto Glass Technician at Glass America, you will leverage your advanced technical skills and leadership experience to guide a team of technicians while delivering exceptional auto glass installation, repair and calibration services. Lead Technician should also work with the Glass America Training Team to ensure all technician certifications are up to date and new technicians complete their required certifications in a timely manner.
NewLead Aquatics Technician Onelife FitnessLead Aquatics TechnicianAtlanta, GASee Onelife Fitness Terms & Conditions at https://careers.onelifefitness.com/us/en/terms-of-use and Privacy Policy at https://careers.onelifefitness.com/us/en/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. As an Aquatics Technician, you’ll travel to assigned clubs, troubleshoot issues, keep equipment humming, and help deliver the Ultimate Fitness Experience every day.
NewLead Ultrasound Tech Piedmont HealthcareLead Ultrasound TechAtlanta, GAGraduate of an AMA approved Diagnostic Medical Sonography Program or JRCERT accredited hospital-based training program. Promotes and advocates imaging services by remaining abreast of the latest changes in technology and equipment.
NewSAP SuccessFactors Solutions Lead - Alpharetta, GA Avanos MedicalSAP SuccessFactors Solutions Lead - Alpharetta, GAAlpharetta, GASAP SuccessFactors Solutions Lead is responsible for the end-to-end design, delivery, and evolution of our SAP Human Capital Management ecosystem, with a primary focus on SAP SuccessFactors Employee Central, SAP S/4HANA Payroll, and emerging AI-driven capabilities including SAP Joule. Here at Avanos Medical, we passionately believe in three things: Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do; Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation; Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.
Senior Strategy and Operations Lead, Google Operations Center Google LLCSenior Strategy and Operations Lead, Google Operations CenterAtlanta, GAWhether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. Experience leading cross-functional programs concurrently, showcasing organizational skills and the ability to drive results in a fast-paced environment.
Operations Lead - PT At Home Group IncOperations Lead - PTDouglasville, GAKey Roles & Responsibilities: • The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security. • The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
IT Operations, Lead Colonial Pipeline CoIT Operations, LeadAlpharetta, GAThis position drives operational excellence through proactive monitoring, incident management, service performance optimization, and continuous improvement initiatives while partnering across infrastructure, cybersecurity, application teams, and business units to ensure high availability of mission-critical systems and a strong end-user experience. This role leads critical support functions including the Network Operations Center (NOC), Technology Operations Center (TOC), Service Desk, and Tech Lounge to ensure reliable, secure, and customer-centric IT operations.
Strategy and Operations Lead, Velocity, GTM Google LLCStrategy and Operations Lead, Velocity, GTMAtlanta, GANote: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA; Mountain View, CA, USA; Los Angeles, CA, USA; San Francisco, CA, USA. As the strategy and operations lead for Google Brand and Reputation, you will partner with the forum chair (President of ALCS) to enable the outcomes of brand and reputation initiatives with Key Opinion Formers (KOFs): policy makers, press, partners, and the general public.
Strategy and Operations Lead, Global Business Applied AI Google LLCStrategy and Operations Lead, Global Business Applied AIGAYou will demonstrate strong decision-making leadership, a bias for action, and the ability to build trusted cross-functional partnerships across global product leads, engineering, product management, legal, compliance, and finance. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Atlanta, GA, USA; Chicago, IL, USA; Mountain View, CA, USA; New York, NY, USA; Los Angeles, CA, USA.
Strategy and Operations Lead, SMB Sales, Cloud Go-To-Market Google LLCStrategy and Operations Lead, SMB Sales, Cloud Go-To-MarketAtlanta, GAThe SMB and Scaled team at Google Cloud is responsible for running a global acquisition and growth engine across the whole portfolio of Google Cloud products, spanning across different motions that include self-service channels, partner channels, and sales assisted channels. As Sales Strategy and Operations Lead, you will work with Sales, Finance, Comp, Marketing, the Vendor Management Organization, Go-To-Market (GTM) Strategy and Operations teams to manage the strategy and operations for the SMB Segment in Google Cloud.
AI Strategy and Operations Lead III, Google Cloud Google LLCAI Strategy and Operations Lead III, Google CloudAtlanta, GAAs part of the AI Sales Strategy and Operations team in the Google Cloud organization, you will partner closely with sales leadership, finance, product, and regional operations teams to provide actionable insights and use a data-driven approach to improve forecast accuracy, sharpen decision making, and drive deep understanding of our fast growing business. Plan, set goals, manage territory design, expansion plans, and business activities (e.g., weekly pipeline reviews, monthly business growth forecasts, staff meetings, MBRs, QBRs and other cadences).
Retail Operations Lead PetSmart LLCRetail Operations LeadDouglasville, GAStore Operations and Overall Store Experience: Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy.
Leadership Program Manager, Enterprise Network Strategy and Business Operations Lead Google LLCLeadership Program Manager, Enterprise Network Strategy and Business Operations LeadGAFrom software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company.
Operations Lead in Training, EX Mister Car Wash IncOperations Lead in Training, EXGAAccelerate your development through Mister's industry leading Operations Leadership Program-giving you real experience, hands-on training, and supportive mentorship to help you grow with confidence. This program is perfect for someone who loves working with people, thrives in a fast-paced customer service environment, and is ready to take the first step toward leadership.
Business Operations Lead, Engineering Staffing MeeDerbyBusiness Operations Lead, Engineering StaffingKennesaw, GAMore than just managing workflow, you'll coach teams in real time, improve processes, and help build a business that consistently delivers exceptional results. If you're ready to build great teams, create operational excellence, and help drive a growing staffing business forward, we'd love to hear from you!
Strategy and Operations Lead, YouTube Auction Brand Google LLCStrategy and Operations Lead, YouTube Auction BrandAtlanta, GAPGTM designs, builds, and drives ALCS Product Activation Strategies that accelerate ALCS growth by providing clear, unified, objective focus on American product priorities and biggest growth opportunities, and empowering sellers with proven approaches, infrastructure, and resources to operate with velocity, and also collaborating with regional, global, and functional partners to bring the "best of Google" to ALCS. Lead forums with sector-level video leads to ensure sector YouTube activation strategies are aligned to ALCS Objectives and Key Results (OKRs) and Business Forecast Meetings (BFMs), helping to track and report on progress towards annual goals, providing critical product updates and feedback programs.
Product Strategy & Operations Lead Finastra TechnologyProduct Strategy & Operations LeadAtlanta, GeorgiaThis role requires a highly versatile operator who can flex across program management, product operations, research, and communications—bringing structure to ambiguity and consistently driving execution and outcomes. Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
Strategy and Operations Lead, Media Effectiveness, Go-to-Market Google LLCStrategy and Operations Lead, Media Effectiveness, Go-to-MarketGALead projects for measurement, focused on media effectiveness (e.g., experimentation and incrementality, marketing mix models) at the Americas scale that shape the future operating model and support long-term business priorities; oversee multiple opportunities and design organization-wide processes. Define, align upon and execute against priority regional product objectives and key results (OKRs) and activation priorities, metrics, and strategies; build governance systems to diagnose, discuss and progress against key business growth goals.
Partner Strategy and Operations Lead, Google Cloud Google LLCPartner Strategy and Operations Lead, Google CloudAtlanta, GAInfluence executive-level decision-making around core business decisions by implementing communication frameworks and dashboards that break down information silos and ensure stakeholder visibility into ecosystem health. Act as a trusted advisor to the VP of Global Partner Ecosystem and Channels, developing go-to-market strategies, solving complex and ambiguous business challenges, and supporting organizational priorities.
NewStrategy and Operations Lead, gTech GTM Google LLCStrategy and Operations Lead, gTech GTMAtlanta, GAThe Central gTech Strategy and Operations organization focuses on the most critical and influential cross-gTech initiatives, ensures cross-functional alignment of goals and execution, provides business critical insights using analytics, and helps teams across gTech drive strategic partnerships and new initiatives forward. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA; Mountain View, CA, USA; New York, NY, USA; Los Angeles, CA, USA; San Bruno, CA, USA; San Francisco, CA, USA.
Operations Lead - Avalon Alo LLCOperations Lead - AvalonAlpharetta, GATo build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
Operations Lead - Lenox Square Alo LLCOperations Lead - Lenox SquareAtlanta, GATo build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
Branch Operations Lead- Peachtree Blvd and Johnsonferry - Atlanta, GA JPMorgan Chase Bank, N.A.Branch Operations Lead- Peachtree Blvd and Johnsonferry - Atlanta, GAAtlanta, GAFull timeChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
AI Strategy and Operations Lead, Google Cloud Google LLCAI Strategy and Operations Lead, Google CloudAtlanta, GAPlan, set goals, manage territory design, expansion plans, and business activities (e.g., weekly pipeline reviews, monthly business growth forecasts, staff meetings, MBRs, QBRs and other cadences). Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
Client Operations Lead Barry'sClient Operations LeadAtlanta, GeorgiaSupport in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas. Communicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner.
Full-time | Product Operations Lead | Avenue East Cobb Lululemon Athletica IncFull-time | Product Operations Lead | Avenue East CobbEast Cobb, GA$22.50–$25.89 / hourEmployment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.
Product Operations Lead | The Avenue at Peachtree City Lululemon Athletica IncProduct Operations Lead | The Avenue at Peachtree CityPeachtree City, GA$21.50–$24.74 / hourEmployment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.
Solutions Operations Lead Aledade IncSolutions Operations LeadAtlanta, GAWe were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. This role will take prioritized contract outputs from our business development team and map them to eligible solutions based on service levels ensuring optimal capacity alignment across our healthcare solutions portfolio.
Store Operations Lead Music & ArtsStore Operations LeadMarietta, GAFull timeWe strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.
Kitchen Operations Lead Chick-fil-AKitchen Operations LeadAtlanta, GA$16–$19As a locally owned and operated restaurant, we are committed to creating Craveable Care in the Buckhead community, investing in our Team Members’ futures, and making a positive impact on those we serve. At Chick-fil-A Peachtree and Piedmont, working in our restaurant is more than just a job—it’s an opportunity to grow, lead, and be part of a team that values excellence and genuine hospitality.
NewTactical Operations Lead, MPI Repay - Realtime Electronic PaymentsTactical Operations Lead, MPIAtlanta, GeorgiaAs a Tactical Operations Lead, you will play a critical role in ensuring the smooth execution of payment operations, working closely with our partner banks, and providing exceptional support to our clients. Act as a liaison between Payment Specialists and the Development team, submitting and tracking development tickets related to MPI payment processing issues.
Research Operations Lead, Customer Insights Salesforce IncResearch Operations Lead, Customer InsightsAtlanta, GAAutomate Team Operations: Build lightweight automations that reduce operational friction across the team's core tools: Slack, Google Drive and GSuite, NotebookLM, Gemini, Outset.ai, Claude Code and SurveyMonkey. Diagnose Workflow Problems and Identify Opportunity: Spend time with researchers across quant and qual work to understand how projects actually run, where time gets lost, and where AI or automation could create meaningful leverage.
Automation Operations Lead NTT DATA Group CorpAutomation Operations LeadAtlanta, GA$135,405–$250,750 / yearThe role requires practical experience with Linux, Windows, and Unix platforms, as well as demonstrated ability to create, maintain, troubleshoot, and operationalize scripts and automation routines using technologies such as Python, Perl, Bash, PowerShell, REST APIs, SQL, JSON, YAML, and related tools. The role serves as the primary operational owner for the Nagios XI Enterprise Monitoring platform, which is a critical linchpin in the client''s broader automation strategy across on-premises server infrastructure and secure public cloud tenants in Microsoft Azure and Amazon AWS.
NewMDM Operations Lead GE VernovaMDM Operations LeadAtlanta, GeorgiaGE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. This role supports the GE Vernova Master Data Management (MDM) Leader (Executive Band) and drives day-to-day execution of various aspects of the enterprise MDM program.
Regional Legal Operations Lead RELX Group plcRegional Legal Operations LeadGA$115,400–$192,300 / yearIf performed in New York, the base pay range is $126,900 - $211,500.If performed in New York City, the base pay range is $138,400 - $230,700.If performed in Rochester, NY, the base pay range is $115,400 - $192,300.If performed in Ohio, the base pay range is $109,500 - $182,700. LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
Product Operations Lead | Perimeter Mall Lululemon Athletica IncProduct Operations Lead | Perimeter MallAtlanta, GA$22.50–$25.89 / hourRecognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few) Note: The incentive programs, benefits, and perks have certain eligibility requirements. Location: United States of America State/Province/City: Georgia City: Atlanta Business Unit: Store Time Type: Full-time Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.
Branch Operations Lead - Midtown Piedmont - Atlanta, GA JPMorgan Chase & CoBranch Operations Lead - Midtown Piedmont - Atlanta, GAAtlanta, GAChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Branch Operations Lead - Cosby Station - Douglasville, GA JPMorgan Chase & CoBranch Operations Lead - Cosby Station - Douglasville, GADouglasville, GAChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Branch Operations Lead - Peachtree Blvd and Johnson Ferry JPMorgan Chase & CoBranch Operations Lead - Peachtree Blvd and Johnson FerryAtlanta, GAChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Infrastructure Operations Lead Cloud and AI GenAI Enablement Humana IncInfrastructure Operations Lead Cloud and AI GenAI EnablementAtlanta, GARemote$142,300–$195,700 / yearProvide senior level expertise on decisions and priorities regarding the enterprises overall Cloud Operations strategy, consumption, and optimization opportunities - understand Cost controls and the various cost optimization techniques. This leader will explore and prototype AI-driven solutions to automate incident response, predict system failures, summarize complex telemetry data, and develop intelligent copilots to support Operations teams.
Operations Lead - 2nd Shift AB ElectroluxOperations Lead - 2nd ShiftFairburn, GAThe data consists of e.g. which pages were viewed, which links were clicked on, for how long pages were viewed, products that were viewed and purchased, and what devices were used. We use Qualtrics to invite you to optionally provide additional qualitative feedback about the site, which we use to improve site design and ensure the best possible customer experience.
Employee Benefits Operations Lead - Hybrid (Atlanta, GA) Insight Performance IncEmployee Benefits Operations Lead - Hybrid (Atlanta, GA)Atlanta, GAThe Lead works cross-functionally to coordinate efforts among teams, enhance client retention, and enable cross-sale opportunities, ultimately benefiting both organizations and their employees and fostering a collaborative, results-driven environment. OneDigital complies with all criminal history inquiry [or 'ban the box'] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
NewEDI Operations Lead TMG Gases IncEDI Operations LeadAtlanta, GA3+ years of hands-on EDI experience - you know X12 transaction sets (810, 850, 855, 856, 997) and can troubleshoot mapping issues without needing someone to walk you through it Experience with at least one major trading partner network - Ariba/SAP Business Network, Oracle Business Network, or similar Familiarity with EDI translators and VAN/AS2/FTP delivery methods Experience with ERP-connected EDI (Microsoft Business Central or Lanham EDI a strong plus) Demonstrated ability to manage a support queue or operations function - youve owned SLAs, reported on queue health, and escalated intelligently Strong communicator - you can translate a technical EDI failure into plain language for a CS rep or a customer. Day-to-day EDI queue management - triage, prioritization, resolution, and customer communication Operational health reporting - weekly queue status, open incidents, customer impact summary Trading partner relationships - primary point of contact for mapping issues, document rejections, onboarding new partners SLA definition and enforcement - establish what "healthy" looks like and hold the team to it Escalation judgment - know when a technical issue is also a customer crisis and act accordingly Collaboration with ERP, Network, CS and accounting teams on invoice accuracy, item mapping, and integration issues Identify process improvements to enhance efficiency and accuracy.