Required Qualifications & Skills: Minimum of 7 years of related work experience, to include: 5+ years of experience participating in the full range of development activities (including but not limited to: code deployment, load/performance testing, integration testing) Deep technical SAP, data pipeline, Snowflake expertise in the respective application platform/service Participation in formal change management processes Experience working within an agile framework Business acumen, with deep expertise in the Finance, and HCM domain(s) as well as strong skills in the technology that supports the domain(s) Proven negotiating and consensus building abilities Experience with vendor management Experience with a variety of Software Development Lifecycle methodologies across waterfall and agile Exemplary communications skills Leadership Skills: A self-starter, who can effectively navigate a complex organizational structure, achieving results through influence and collaboration Establish and manage effective working relationships in a matrix environment with other departments, groups and staff with whom work must be coordinated or interfaced Comfortable influencing to achieve desired outcomes A person that can decide and act without having the total picture and is comfortable handling risk and uncertainty. What You'll Do: Solution Support Act as the technology subject matter expert, partnering with technology stakeholders and clients to both address issues and recommend/implement enhancements Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer Identify and mitigate risks to the service delivery and proactively address and resolve issues before they impact service levels Drive the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams Develop and maintain technical documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed Monitor service performance and recommend areas of focus for continuous improvement initiatives, including application performance management Participate in on-call schedule or rotations (where applicable).