You will play a key role in ensuring our knowledge ecosystem is: Globally consistent, locally relevant, and scalable Aligned to HR case management strategy and service delivery model Designed for both AI enabled, and non-AI enabled experiences and future-state employee interactions You'll Also Have The Opportunity To: Lead and mature HR's knowledge management strategy, including taxonomy, content governance, and experience design across ServiceNow HRSD and supporting platforms Design and optimize Tier 0 self-service experiences, ensuring knowledge effectively guides employees, leaders, and AI enabled solutions to the right answers, actions, or case creation pathways. Grand Island, Ne: $84,600 - $114,300 / year Des Moines, IA: $89,300 - $120,650 / year Charlotte, NC: $94,000 - $127,000 / year Chicago/Minneapolis: $103,400 - $139,700 / year Los Angeles/New York City: $112,800 - $152,400 / year Time Off Program Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.