Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD ā¢ 5 or more years of work experience ā¢ Excellent verbal and written communication skills are essential ā¢ Experience with scheduling software (such as eWorkforce Management, Genesys WFM) and ACD reporting systems (such as Avaya CMS Supervisor, Genesys Administer, CC Pulse, IWD, IWS) is recommend) ā¢ Basic knowledge of Operational tactical and strategic techniques used to drive overall service levels across multiple sites ā¢ Recommended Knowledge/experience with Genesys software, Fair Isaacās Falcon, and Adeptra. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.