FP&A Analyst, Global Magswitch Automation CompanyFP&A Analyst, GlobalSuperior, CO$100,000–$125,000 / yearFull timeKey Words: FP&A; Manufacturing; NetSuite; Financial Modeling; Forecasting; Budgeting; Variance Analysis; Cost Analysis; ERP; Excel; Hands-On; On-Site; Superior, Colorado; Power BI. The Global Financial Planning & Analysis Analyst must be willing to roll up their sleeves and own the work, from building models and pulling data to delivering insights that drive decisions.
FP&A Analyst JobotFP&A AnalystGreenwood Village, CO$75,000–$100,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A growing, multi-location services organization is seeking an FP&A Analyst to support budgeting, forecasting, financial reporting, and operational analysis across multiple business units.
FP&A Analyst - Construction JobotFP&A Analyst - ConstructionEnglewood, CO$75,000–$95,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Join a growing construction organization with operations across multiple markets in the Western US, delivering complex commercial specialty construction projects.
IT Specialist II StefaniniIT Specialist IIAurora, CO$35–$40 / hourTemporaryContractorWrite and execute SQL statements to support operational reporting, incident investigation, data validation, and root cause analysis; troubleshoot SQL query performance, data integrity, and interface-related data issues. Job Responsibilities: Understand the business requirements; perform analysis and translation of business requirements to technical specifications; provide solutions design, build, and deploy IT solutions and services; provide maintenance and support.
NewBusiness Analyst - Eligibility Systems GuidehouseBusiness Analyst - Eligibility SystemsBoulder, CO$113,000–$188,000 / yearCompensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.
NewSenior Financial Analyst Vaco LLCSenior Financial AnalystLouisville, CO$100,000–$140,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewEntry Level - Claims Analyst - Motor Vehicle Accident - Hybrid AspirionEntry Level - Claims Analyst - Motor Vehicle Accident - HybridEnglewood, COSupport Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices; this includes becoming familiar with Code of Ethics, attending training as required, notifying management when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers’ compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients.
["Advertising Operations Analyst","Advertising Operations Analyst"] AppCast["Advertising Operations Analyst","Advertising Operations Analyst"]DenverWith input from Account Managers, Tech Services and Partnerships teams, identify opportunities to reduce the amount of time it takes to setup new customers, increase the financial performance of the Employer advertising business and increase the amount of campaigns that an Account Manager and AdOps Analyst can effectively support. Join meetings with the Business Development team with partners to learn how their job marketplaces work, share best practices across the industry with an eye towards supporting partner growth in terms of spend, apply delivery and number of hires delivered to customers.
Operations Analyst Johnson Controls International PlcOperations AnalystAurora, CO$23.08–$30 / hourJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. As an Operations Analyst, you will play a critical role in supporting the platforms and services that help protect customers and ensure uninterrupted monitoring operations around the clock.
Operations Analyst Johnson ControlsOperations AnalystAurora, ColoradoJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. As an Operations Analyst, you will play a critical role in supporting the platforms and services that help protect customers and ensure uninterrupted monitoring operations around the clock.
Revenue Operations Analyst KPARevenue Operations AnalystLafayette, CO$70,000–$75,000 / yearThis role is responsible for producing and maintaining recurring KPI reporting packages, building and validating Salesforce reports and dashboards, supporting opportunity and deal processing workflows, and documenting repeatable RevOps processes. The Revenue Operations Analyst plays a key role in improving business continuity and reporting consistency by providing reliable execution capacity and backup coverage for mission-critical revenue workflows.
People Operations Analyst (HR) Rowan Digital InfrastructurePeople Operations Analyst (HR)Denver, Colorado$90,000–$105,000 / yearThe People Operations Analyst will partner closely with People Operations, Finance, Talent Acquisition, Talent Development & People Programs, People Business Partners, and executive leadership to provide reporting, analysis, business insights, and program administration across a variety of people-related initiatives. This role will be responsible for maintaining and analyzing critical people data, supporting compensation and incentive programs, and translating data into clear insights and compelling narratives that enable leaders to make informed workforce and talent decisions.
Revenue Operations Analyst KPA LLCRevenue Operations AnalystLafayette, CO$70,000–$75,000 / yearThis role is responsible for producing and maintaining recurring KPI reporting packages, building and validating Salesforce reports and dashboards, supporting opportunity and deal processing workflows, and documenting repeatable RevOps processes. The Revenue Operations Analyst plays a key role in improving business continuity and reporting consistency by providing reliable execution capacity and backup coverage for mission-critical revenue workflows.
Strategy and Operations Analyst, YouTube Ads GTM Google LLCStrategy and Operations Analyst, YouTube Ads GTMBoulder, CONote: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA; New York, NY, USA; Los Angeles, CA, USA; Mountain View, CA, USA; San Bruno, CA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
Security Operations Analyst I ModivCare Inc.Security Operations Analyst IDenver, CO$56,200–$77,300 / yearYou'll serve as a frontline member of our Security Operations team, helping identify potential threats, triage security alerts, and support incident response activities while partnering with Security Engineering, IT Operations, and Governance, Risk & Compliance teams. In this role, you'll help strengthen our overall security posture by monitoring security tools, improving detection capabilities, supporting vulnerability management, and assisting with regulatory compliance initiatives.
Senior Sales Operations Analyst IbottaSenior Sales Operations AnalystDenver, ColoradoIbotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). In this role, you will be the analytical backbone of our sales organization - owning commission calculations, building quota models, and delivering the pipeline visibility our GTM leadership needs to make confident decisions.
Sales Operations Analyst VizientSales Operations AnalystCentennial, CO$68,500–$116,300 / yearIn this role, you will join the Data & Digital Sales, Service, and Insight Delivery team as a Senior Operations Analyst, Sales, focusing on delivering accurate data, reporting, and actionable insights to support sales performance, forecasting, and operational effectiveness. Analyze key sales performance metrics, including conversion rates, deal size, sales cycle length, and pipeline coverage, providing actionable insights to support sales leadership decision-making.
Security Operations Analyst I ModivCareSecurity Operations Analyst IDenver, CO$56,200–$77,300 / yearYou'll serve as a frontline member of our Security Operations team, helping identify potential threats, triage security alerts, and support incident response activities while partnering with Security Engineering, IT Operations, and Governance, Risk & Compliance teams. In this role, you'll help strengthen our overall security posture by monitoring security tools, improving detection capabilities, supporting vulnerability management, and assisting with regulatory compliance initiatives.
Principal Operations Analyst Corden Pharma International GmbHPrincipal Operations AnalystBoulder, COThe Principal Operations Analyst is a high-impact, cross-functional role responsible for delivering data-driven insights that improve manufacturing performance, program execution, and financial outcomes across both commercial production and development pipelines. Our network, spanning Europe and the U.S., provides flexible and specialized solutions across six technology platforms: Peptides, Lipids & Carbohydrates, Injectables, Highly Potent & Oncology, Small Molecules, and Oligonucleotides.
NewStrategic Operations Analyst, Systems & Execution Rocky Mountain InstituteStrategic Operations Analyst, Systems & ExecutionCO$79,760–$98,300 / yearRMI is seeking a Strategic Operations Analyst - Systems & Execution to support the day-to-day operation of core systems, processes, and reporting that enable effective project delivery, financial planning, and organizational decision-making. Support the execution of key operational workflows, to ensure financial and reporting readiness across business processes, including: Project Budgeting and forecasting support (in partnership with FP&A).
Sales Operations Analyst Sea to Summit Pty LtdSales Operations AnalystBroomfield, CO$75,000–$90,000 / yearThe analyst plays a key role in enabling sales productivity, improving data visibility, and supporting decision-making across Sales, Finance, Merchandising, and Supply Chain. This role contributes to forecasting, sales systems, reporting, and operational workflows by maintaining data, building reports, and supporting core planning processes.
Strategy and Operations Analyst Zero HomesStrategy and Operations AnalystDenver, ColoradoManager of Business Operations, you'll dig into the data flowing through every part of Zero (sales, marketing, fulfillment, supply chain, and finance) to produce the analysis, insights, and plans that make the business measurably better. Analysis & Insights Run deep-dive analyses across the business: funnel conversion by market and channel, install throughput and cycle times, capacity utilization, customer experience drivers, and unit economics.
NewSales Operations Analyst Gusto IncSales Operations AnalystDenver, CO$104,490–$128,000 / yearOwn account and territory administration as the business evolves: assignment and coverage upkeep, book reassignments for leave and departures, large-scale account rerouting, and segment reclassification, supported by lead-routing and round-robin (ChiliPiper) automation. Own the weekly forecast, CFQ closed-won ARR pacing, and probability-weighted pipeline forecast, feeding the Weekly Business Review (WBR) and Weekly Forecast Review (WFR) cadence for sales and executive leadership.
Senior Health Insurance Sales Operations Analyst Gusto IncSenior Health Insurance Sales Operations AnalystDenver, CO$104,490–$128,000 / yearOwn account and territory administration as the business evolves, assignment and coverage upkeep, book reassignments for leave and departures, large-scale account rerouting, and segment reclassification, supported by lead-routing and round-robin automation. Strong Salesforce proficiency; you can spot data issues, audit pipeline problems, manage account ownership and routing, and build reports and dashboards that reps and leaders actually use.
Survey Operations Analyst I YouGov AmericaSurvey Operations Analyst IBoulder, Colorado$70,000–$78,000 / yearIn this role, you’ll help bring complex surveys to life across multiple global markets, collaborating with cross-functional teams to support research that shapes policy, media conversations, and decision-making around the world. We’re looking for a detail-oriented Survey Operations Analyst to join YouGov’s Scientific Research Group (SRG), the team behind cutting-edge public affairs, academic, technology, and health research.
Platform Operations Analyst, Medication Rebates EvioPlatform Operations Analyst, Medication RebatesDenver, CO$100,000–$130,000 / yearIn 2020, a group of five amazing Blue Cross Blue Shield health plans that in total serve more than 20 million members recognized that the way medications get to patients needs significant reform—rapidly rising costs and massive system complexities are detrimental to patients and the entire industry. In partnership with Evio teammates across analytics and technology you will: Join Evio's analytics team to work with both internal and external stakeholders to operationalize Evio's rebate administration platform supporting a full medical medication rebate portfolio.
Advertising Operations Analyst Appcast IncAdvertising Operations AnalystDenver, COWith input from Account Managers, Tech Services and Partnerships teams, identify opportunities to reduce the amount of time it takes to setup new customers, increase the financial performance of the Employer advertising business and increase the amount of campaigns that an Account Manager and AdOps Analyst can effectively support. Join meetings with the Business Development team with partners to learn how their jobs marketplaces work, share best practices across the industry with an eye towards supporting partner growth in terms of spend, apply delivery and number of hires delivered to customers.
Listed Trade Operations Analyst Janus Henderson Group PlcListed Trade Operations AnalystDenver, CO$70,000–$80,000 / yearWhat to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app Corporate membership to ClassPass and other health and well-being benefits Unique employee events and programs including a 14er challenge Complimentary beverages, snacks and all employee Happy Hours Must have skills Trade Operations Expertise: Significant experience across the full trade life cycle including trade affirmation & capture, settlement & cashflows System knowledge: Knowledge of a selection of market utilities, e.g. Your opportunity Responsible for ensuring the seamless operation of all trade lifecycle processes across multiple asset classes and products including but not limited to: Equities, Fixed Income, Futures, and Options.
Operations Business Analyst KYYBA, IncOperations Business AnalystDenver, COFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere.
Fraud Operations Analyst Gusto IncFraud Operations AnalystDenver, CO$68,085–$83,972 / yearHere's what you'll do day-to-day: Human + AI Partnership & Feedback: Supervise and validate AI outputs for fraud cases, making nuanced decisions where human discretion is needed, while documenting anomalies and opportunities for model improvement to continuously fine-tune AI system performance. As Gusto continues moving toward an AI-first operating model, Risk Operations is evolving how we work so more case volume is supported by AI before it reaches human review, with analysts focused on judgment, edge cases, and continuous improvement.
Supply Chain Operations Analyst CrusoeSupply Chain Operations AnalystDenver, ColoradoWe're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. End-to-End Supply Chain Management: Own the complete purchase order lifecycle for networking hardware—from initial sourcing and requisition approvals to purchase order execution and final delivery.
Survey Operations Analyst I YouGov PlcSurvey Operations Analyst IBoulder, CO$70,000–$78,000 / yearIn this role, you'll help bring complex surveys to life across multiple global markets, collaborating with cross-functional teams to support research that shapes policy, media conversations, and decision-making around the world. We're looking for a detail-oriented Survey Operations Analyst to join YouGov's Scientific Research Group (SRG), the team behind cutting-edge public affairs, academic, technology, and health research.
Senior Business Analyst - Governance Operations EchoStarSenior Business Analyst - Governance OperationsEnglewood, Colorado$83,950–$119,900 / yearFull timeDrives end-to-end request intake by bucketing incoming work into dedicated governance council backlogs, while collaborating with cross-functional teams to seamlessly queue and triage items for execution. Agile Integration: Comfort operating in fast-paced, pod-based agile environments (Sprints, Stand-ups, Retrospectives) while maintaining an uncompromising focus on "Quality Gates.".
NewSecurity Operations Analyst I ModivcareSecurity Operations Analyst IDenver, Colorado$56,200–$77,300 / yearYou'll serve as a frontline member of our Security Operations team, helping identify potential threats, triage security alerts, and support incident response activities while partnering with Security Engineering, IT Operations, and Governance, Risk & Compliance teams. In this role, you'll help strengthen our overall security posture by monitoring security tools, improving detection capabilities, supporting vulnerability management, and assisting with regulatory compliance initiatives.
Space Intelligence & Operations Analyst Northrop Grumman CorpSpace Intelligence & Operations AnalystAurora, CO$81,300–$121,900 / yearThe above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate''s experience, education, skills and current market conditions. The duties and responsibilities will include: Provides sophisticated analysis to a variety of customers by working with one or more of the following: open source, human intelligence, signals intelligence, and /or image intelligence.
Credit to Cash Senior Operations Analyst BDO USA PCCredit to Cash Senior Operations AnalystDenver, CO$68,000–$82,500 / yearQualifications, Knowledge, Skills & Abilities: Education: Bachelor's degree in Finance, Accounting, or Economics and two (2) or more years of experience within a billing and/or contract management role, required; OR High School Diploma/GED and five (5) or more years of experience within a billing and/or contract management role, required. Investigates, identifies root causes and resolves complex set up and billing issues utilizing firm best practices through coordination with client facing professionals, lead analysts and regional finance.
Sr Strategy Operations Analyst Fanatics Betting & GamingSr Strategy Operations AnalystDenver, Colorado$90,000–$120,000 / yearFanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Analyst, Financial Operations Sand Cherry AssociatesAnalyst, Financial OperationsDenver, COWe are seeking an experienced Finance, Operations Analyst to manage workforce operations supporting key initiatives across workforce management, budgeting, purchasing, and contractor operations. This compensation range considers a wide range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model.
NewSecurity Operations Analyst Initio CapitalSecurity Operations AnalystDenver, COThis is a strong fit for candidates interested in consulting, finance, investment research, product strategy, software, AI/data, business operations, corporate development, private markets, or entrepreneurship. Initio Capital is hiring for this role and related opportunities across consulting, finance, product, software, AI, operations, market research, and growth-focused workstreams.
NewSenior Payroll Operations Analyst Red Robin Gourmet Burgers IncSenior Payroll Operations AnalystCO$67,000–$92,125 / yearThis role will also serve as a senior resource within the payroll team, providing guidance to junior team members, supporting day-to-day execution, leading assigned workstreams, and backing up the Payroll Manager on selected activities as needed. We are seeking a detail-oriented and analytical Senior Payroll Operations Analyst to support payroll transaction accuracy, operational controls, reconciliations, reporting, and compliance-related activities across the payroll function.
Senior Sales Operations Analyst XometrySenior Sales Operations AnalystDenver, CODesign and continuously refine sales performance and quota models, incorporating historical trends, pipeline data, seasonality, and rep-level variance to drive quota setting, attainment tracking, and revenue forecasting at the leadership and board level. How You'll Contribute: Act as the primary analytics partner to Sales leadership and senior executives — proactively defining key metrics, surfacing strategic insights, and shaping decisions on quota, territory, headcount, and pipeline strategy.
Business Operations Analyst II - Wireless Skills EchoStarBusiness Operations Analyst II - Wireless SkillsEnglewood, Colorado$63,150–$90,000 / yearFull timeExcellent written and verbal communication skills, with the ability to flex communication style for both technical and non-technical audiences and create and deliver presentations to teams across CXO and to Senior Managers, influencing up to Director level. Utilize AI tools and methodologies (e.g., GRACE call analyzer) to perform deep-dive call analysis, identify KPI trends, and implement process optimizations that shift agents from rote tasks to high-value complex resolutions.
NewOperations Analyst, Strategy & Analytics Fanatics Betting & GamingOperations Analyst, Strategy & AnalyticsDenver, ColoradoFanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Survey Operations Analyst I YouGov PLC.Survey Operations Analyst IBoulder, CO$70,000–$78,000 / yearIn this role, you'll help bring complex surveys to life across multiple global markets, collaborating with cross-functional teams to support research that shapes policy, media conversations, and decision-making around the world. We're looking for a detail-oriented Survey Operations Analyst to join YouGov's Scientific Research Group (SRG), the team behind cutting-edge public affairs, academic, technology, and health research.
Survey Operations Analyst I YouGovSurvey Operations Analyst IBoulder, ColoradoIn this role, you’ll help bring complex surveys to life across multiple global markets, collaborating with cross-functional teams to support research that shapes policy, media conversations, and decision-making around the world. We’re looking for a detail-oriented Survey Operations Analyst to join YouGov’s Scientific Research Group (SRG), the team behind cutting-edge public affairs, academic, technology, and health research.
Business Analyst, Sales Operations Motorola Solutions IncBusiness Analyst, Sales OperationsCO$75,000–$85,000 / yearIn close collaboration with the Digital Product Owner and Sales Process and Tech Manager, you will facilitate the intake process by pre-vetting requests, resolving functional ambiguities, and creating structured Jira Stories for approved workstreams. As a Business Analyst within our VS&A Sales Operations Team, you will act as the operational engine of our delivery lifecycle, bridging the gap between initial intake, requirements grooming, and delivery logistics.
Senior Analyst, Product Finance & Operations Cohesity IncSenior Analyst, Product Finance & OperationsDenver, CO$115,600–$144,500 / yearThe ideal candidate brings operational rigor, strong organizational instincts, and analytical fluency - and is equally comfortable operating in a fast-paced, request-driven environment, managing competing priorities with precision, engaging multiple stakeholders and building durable documentation along the way. Reporting to the Director of Product Finance & Operations and working alongside the Manager of Cloud FinOps, this individual contributor will serve as a critical point of triage and execution for the team, helping to operationalize workflows, document processes, and ensure incoming requests are resolved efficiently and accurately.
NERC Operations Sr Analyst, East The AES CorpNERC Operations Sr Analyst, EastLouisville, CO$83,000–$99,450 / yearAES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. The NERC Operations Analyst plays a critical part in upholding the reliability and security of the Bulk Electric System by working closely with the Team Leader and various teams to embed best practices in reliability and regulatory compliance across the organization.
NERC Operations Sr Analyst, Central The AES CorpNERC Operations Sr Analyst, CentralLouisville, CO$83,000–$99,450 / yearAES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. The NERC Operations Analyst plays a critical part in upholding the reliability and security of the Bulk Electric System by working closely with the Team Leader and various teams to embed best practices in reliability and regulatory compliance across the organization.
Operations Analyst II EchoStar CorpOperations Analyst IIEnglewood, CO$63,150–$90,000 / yearYou will leverage data-driven insights to monitor key performance indicators (KPIs), identify trends, and drive action items that improve agent performance, ensuring support teams are empowered with the tools and information necessary to provide a stable, high-quality customer experience. Key Responsibilities: Serve as SME for Direct Broadcast Satellite, set-top box technology, and wireless/wired signal paths, leading enterprise-level troubleshooting and long-term resolution of complex system issues.