POSITION SUMMARY: The Customer Care Specialist is a customer experience subject matter expert, and with general direction and supervisor oversight, as well as in-depth knowledge of Company services and processes, is responsible for processing and resolving escalated customer requests that are complex in nature in a timely, accurate, and customer-focused manner. Effectively priorities and records information about customer support interactions by inputting information into Company systems, including but not limited to the Salesforce, RISE, Knowledge Management Tool, Republic Maps, Infopro and billing systems.