Regulatory Compliance Supervisor

Job Description - Regulatory Compliance Supervisor (26141472)

Position Title:

Regulatory Compliance Supervisor - (26141472)

The Public Service Commission seeks a Regulatory Compliance Supervisor to lead the agency's regulatory compliance activities and functions. This position provides primary support and coordination for the consumer assistance, telecommunications, transportation, and water and sewer programs. It also includes direct supervision of 2 full-time and 3 part-time staff. This role offers a unique opportunity to work with an innovative state agency. The successful candidate will join our team of highly motivated staff who find the work to be interesting, meaningful, and critical to our agency's goal of serving the citizens of Montana extraordinarily well. Together we strive to meet our agency''s goal of providing extraordinary service to the citizens of Montana.

Responsibilities:

• Performs management functions, including hiring, firing, performance management, discipline, work distribution, and employee development.
• Directly supervises and mentors five staff positions including temporary staff as needed.
• Handles elevated disputes between regulated companies and their customers.
• Receives, records, assesses, and prepares reports of complaints or requests from consumers for assistance, including documenting findings and resolutions and communicating trends to the commission.
• Implements commission-delegated authority to act on uncontested utility applications.
• Reviews industry-specific agency regulations and statutes governing applications and presents recommendations to the commission.
• Oversees and prepares reports and recommendations regarding disposition of dockets and matters of noncompliance.
• Facilitates and processes public comments on commission proceedings as needed.
• Contributes to consumer information, public relations, and education materials and disseminates content through social media, website, print, and other means.
• Corresponds with representatives of regulated companies and federal representatives to obtain information and monitor industry trends and government policies.
• Presents and participates on the website committee, and other committees as requested.
• Assists with development of the commission's annual report, performance report, and annual plan.

Required Application Materials:

State of Montana Application

Cover letter describing how your professional career, experience and education prepared you to meet the requirements of this position.

Resume detailing all relevant work experiences, including employer, and duties.

Special Information:

This position may be eligible for a statutory base pay increase effective on July 1, 2026.

First review of applications will be conducted on June 12, 2026.

Knowledge, Skills, and Abilities:

• Knowledge of supervisory principles, practices, and techniques
• Excellent verbal and written communication skills
• Excellent customer service and phone acumen
• Microsoft Office Suite proficiency, including Excel, Word, Outlook, and PowerPoint
• Flexibility, impartiality, and attention to detail
• Strong organizational, analytical, investigative, and problem-solving abilities
• Ability to quickly become highly proficient in the effective use of the Department's electronic case management software platform
• Ability to maintain positive attitude and function effectively even when dealing with strict deadlines, unexpected changes, upset customers, or other potentially stressful situations
• Ability to provide effective team leadership
• Ability to establish cooperative relationships and develop positive working relationships.

Minimum Qualifications (Education and Experience):

• Bachelor's degree in business or a related field
• Three years of directly related work experience
• Two years of supervisory experience
• Other combinations of education or experience may be substituted.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary: $

70,720.00 - 74,880.00 Yearly

Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

: 1 Employee Status: Regular Schedule: Full-Time

Job Type

: Standard

Shift

: Day Job

Travel

: Yes, 5 % of the Time

Primary Location

: Helena

Agency: Public Service Commission Union: 000 - None

Posting Date

: Jun 6, 2026, 12:38:01 AM

Closing Date (based on your computer''s timezone)

: Ongoing

Required Application Materials: Cover Letter, Resume

Contact Name: Centralized Services Division | Contact Email: PSCHumanResources/Payroll@mt.gov | Contact Phone: 406-444-6199 The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency''s HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.