NewSenior Casualty Claims Representative Michigan Farm BureauSenior Casualty Claims RepresentativeLansing, MI$71,577–$89,471 / yearTo provide efficient adjustment, processing, and settlement of casualty claims, including large and/or complex casualty claims consistent in accordance with established adjusting procedures while providing a WOW! customer experience and also controlling loss and loss adjustment expenses. Investigate and interpret policy as it pertains to the loss, including large and/or above-average complicated claims, evaluate liability, negotiate settlement or declination, and defend Farm Bureau insureds according to Farm Bureau insurance contracts.
NewSenior Commercial Service Center Representative Michigan Farm BureauSenior Commercial Service Center RepresentativeLansing, MI$54,743–$67,334 / yearTo proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff.
Office Coordinator NIOWAVEOffice CoordinatorLansing, MichiganWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. Understands how to integrate into a new team/organization - appreciates the history of current state, knows how and when to make suggestions, as well as using just the right pace to reach the improved future state.
Office Supervisor 10 State of MichiganOffice Supervisor 10Dimondale, MIRemote$25.80–$35.27 / hourGreat Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload.
General Office Assistant-E, VR Customer Request Eligibility Sub Unit State of MichiganGeneral Office Assistant-E, VR Customer Request Eligibility Sub UnitLansing, MIRemote$20.35–$28.81 / hourGreat Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. If you selected that you have been dismissed within the last two years, resigned in lieu of dismissal within the last two years, suspended without pay within the last two years, received a written reprimand within the last two years, received an unsatisfactory rating within the last two years, or signed a last chance agreement with MDHHS within the last two years, please provide an explanation below.
Client Office Phlebotomist FLOAT-Part-time Days DD Northwestern Memorial HealthCareClient Office Phlebotomist FLOAT-Part-time Days DDLansing, MI$19.81–$26.74 / hourCategoryCategoryAdministrative and ClericalAdvanced Practice ProvidersBusiness ProfessionalsExecutive ManagementFacilities/Support ServicesFood ServicesHealthcare Professionals/TechsInformation ServicesManagementNursingPatient Care SupportPhysicians. Requests/obtains written physician orders with all required information necessary for lab services requested and accurately orders laboratory tests in computer system(s).
Accounting Assistant 5-E7 (Cashier's Office) - Finance & Administration State of MichiganAccounting Assistant 5-E7 (Cashier's Office) - Finance & AdministrationLansing, MI$20.35–$28.81 / hourGreat Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. This position is part of the Michigan Department of Transportation (MDOT) Accounting Service Center (ASC), which supports MDOT, the Michigan Department of Natural Resources (DNR), the Michigan Department of Environment, Great Lakes, and Energy (EGLE), and the Michigan Department of Agriculture and Rural Development (MDARD).
Health Care Representative Michigan State UniversityHealth Care RepresentativeEast Lansing, MIFamiliarity with medical terminology; experience in scheduling, screening, and confirming medical appointments using a computerized information system; current or prior experience obtaining/checking authorizations; experience scanning documents and handling a multi-line phone system. Knowledge normally acquired through a high school education; a minimum of one year of related and progressively more responsible or expansive work experience in a medical office, medical clinic, or in mental health office; or an equivalent combination of education and experience.
NewCustomer Service Representative - Holt Area the pivot groupCustomer Service Representative - Holt AreaHolt, MI$45,000–$65,000 / yearCustomer Service Representative, Customer Service Rep, Customer Service Specialist, Client Services Representative, Customer Support Representative, Support Specialist, Help Desk Representative, Customer Care Representative, Client Success Representative, Technical Support Representative . If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation.
NewCustomer Service Representative - East Lansing Area the pivot groupCustomer Service Representative - East Lansing AreaEast Lansing, MI$39,000–$59,000 / yearCustomer Service Representative, Client Services Representative, Customer Support Specialist, Help Desk Analyst, Technical Support Representative, Customer Care Associate, Client Relations Specialist, Account Representative, Customer Service Agent, Support Specialist . If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation.
Temporary Community Health Representative III - (Float) Ingham County MichiganTemporary Community Health Representative III - (Float)Lansing, MI$20.50–$24.44 / hourUnder the direction of the Supervisors/Operations Manager, the medical clerical and customer service professionals provide a variety of comprehensive services to coordinate daily administration of providers, staff, visitors, and client/patients within the ICHD/ICHC. Utilizes technology for data entry such as service activity data, billing information, supplies used, immunization records, payments, vouchers, client information, changes, and deletions of demographic information, and other data.
Community Health Representative III - Birch CHC Ingham County MichiganCommunity Health Representative III - Birch CHCLansing, MIUnder the direction of the Supervisors/Operations Manager the medical clerical and customer service professionals provide a variety of comprehensive services to coordinate daily administration of providers, staff, visitors and client/patients within the ICHD/ICHC. Utilizes technology for data entry such as service activity data, billing information, supplies used, immunization records, payments, vouchers, client information, changes and deletions of demographic information, and other data.
Sales Representative - Uniform (Lansing, MI, US, 48917) Cintas CorpSales Representative - Uniform (Lansing, MI, US, 48917)Lansing, MIWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
NewCustomer Service Representative A1Customer Service RepresentativeLansing, MITo HVAC technical repairs, or retro installations for customers who've purchased a new furnace, or air conditioner. Watch GPS for dispatching purposes and inform customers of technicians route to call location if necessary.
Claims Representative - Multi-Line Set SegClaims Representative - Multi-LineEast Lansing, MichiganThe Multi-Line Property and Casualty Claims Representative is responsible for the prompt, fair, and efficient handling of a diverse caseload of Property and Casualty claims across multiple lines including general liability, auto liability, auto physical damage, personal injury protection (PIP), property, medical payments and select specialty coverages. This position requires independent judgment, strong documentation practices, and a customer-focused approach with the ability to balance efficiency with accuracy and compliance with applicable laws, regulations, and internal claims handling guidelines.
Sales Representative - Uniform CintasSales Representative - UniformLansing, MIWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.
NewCustomer Service Representative 1 Emergent HoldingsCustomer Service Representative 1Lansing, MI$34,700–$58,050 / yearSKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: Proficient in Microsoft Office skills including Word, Excel, Outlook, Access, and PowerPoint. Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors.
PATIENT ACCESS REPRESENTATIVE University of Michigan Health-SparrowPATIENT ACCESS REPRESENTATIVELansing, MIGeneral Requirements • Member of National Association of Healthcare Access Management (NAHAM) - preferred • Certified CHAM or CHAA - preferred Work Experience • Minimum 1 year of healthcare office experience or similar setting Education • High School Diploma or GED or successful completion of 12 grades combined with continued enrollment in early college program Specialized Knowledge and Skills REQUIRED • Demonstrates excellent interpersonal and communication skills. General Purpose of Job: The Patient Access Representative is responsible for creating a positive impression for each patient, family member, visitor, and staff member while performing the tasks of identifying patients accurately in the system, insurance verification, and collection of pre-service payment according to department policy.
Senior Casualty Claims Representative Michigan Farm Bureau Family of CompaniesSenior Casualty Claims RepresentativeLansing, MichiganFull timeTo provide efficient adjustment, processing, and settlement of casualty claims, including large and/or complex casualty claims consistent in accordance with established adjusting procedures while providing a WOW! customer experience and also controlling loss and loss adjustment expenses. Investigate and interpret policy as it pertains to the loss, including large and/or above-average complicated claims, evaluate liability, negotiate settlement or declination, and defend Farm Bureau insureds according to Farm Bureau insurance contracts.
Claims Representative - Auto Set SegClaims Representative - AutoEast Lansing, MichiganSET SEG is looking for an Auto Claims Representative that will be responsible for the end-to-end handling of assigned auto physical damage claims, with additional exposure to small property damage claims based on business needs. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees.
Remote Inside Sales Representative Liberty Mutual Holding Company IncRemote Inside Sales RepresentativeLansing, MIRemote$55,000–$75,000 / yearAs an Inbound Sales Representative, you will be handling inbound calls and warm leads, consulting with potential and existing policyholders on their insurance needs and matching the correct coverages, products, and benefits to convert sales leads into policyholders. You must be able to maintain department work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed.
Front Desk Receptionist - Weekends / Health Care Representative Michigan State UniversityFront Desk Receptionist - Weekends / Health Care RepresentativeEast Lansing, MIRegisters and directs clients and their animals to the correct waiting area; creates, reviews and updates electronic client and patient health records; establishes patient appointments in electronic scheduling system; collects payments at the time of patient discharge and accurately documents the payments in an electronic record; communicates and listens carefully to provide outstanding customer service; receives and routes telephone calls and messages from clients and veterinarians to appropriate staff. Knowledge normally acquired through a high school education; a minimum of one year of related and progressively more responsible or expansive work experience in a medical office, medical clinic, or in a mental health office; or an equivalent combination of education and experience.
NewSales Representative Surge StaffingSales RepresentativeLansing, MI$16You will play a key role in supporting customers, processing orders, and coordinating with internal teams to ensure smooth production and delivery. This role is ideal for someone who thrives on building relationships, managing accounts, and handling high-volume customer interaction.
Direct Sales Representative Zimmer Biomet Holdings IncDirect Sales RepresentativeLansing, MI$110,000–$190,000 / yearBuilds and implements sales plans for the assigned territory, manages and tracks customer sales activity and prospective customer initiatives, achieves sales quotas, reports on sales progress and competitor customer activities to sales leaders. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.
NewConsumer Care Representative Coast Professional, Inc.Consumer Care RepresentativeDimondale, MIPart timeThe Consumer Care Representative may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. The Consumer Care Representative works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options.
Financial Services Representative – State Farm Agent Team Member Trinesha Goebel - State Farm AgentFinancial Services Representative – State Farm Agent Team MemberLansing, MIROLE DESCRIPTION: As a Financial Services Representative – State Farm Agent Team Member with Trinesha Goebel - State Farm Agent, you will successfully market the financial products that manage everyday risks. We also participate in meaningful initiatives like volunteering at Hospice of Lansing Stoneleigh Residence, donating birthday bags to the Mason community, and offering Kona Ice events four times a year.
Customer Relations Representative - State Farm Agent Team Member Jennifer Blumer - State Farm AgentCustomer Relations Representative - State Farm Agent Team MemberLansing, MIAs a Customer Relations Representative - State Farm Agent Team Member with Jennifer Blumer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Insurance Account Representative - State Farm Agent Team Member Josh Orler - State Farm AgentInsurance Account Representative - State Farm Agent Team MemberLansing, MIPlease review the video below and if you think our office is a good fit and you and you are ready to embark on an exciting career in insurance sales, we want to hear from you! https://drive.google.com/file/d/1BDUakdUJ5hgLtQ5NVBBNqBS4yeCn6gA1/view?usp=sharing . ROLE DESCRIPTION: At Josh Orler - State Farm Agent, we are looking for a motivated Insurance Account Representative - State Farm Agent Team Member who is eager to contribute to the continued success of our agency.
Account Representative - State Farm Agent Team Member Trinesha Goebel - State Farm AgentAccount Representative - State Farm Agent Team MemberMason, MIWe also participate in meaningful initiatives like volunteering at Hospice of Lansing Stoneleigh Residence, donating birthday bags to the Mason community, and offering Kona Ice events four times a year. ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Trinesha Goebel - State Farm Agent, you are vital to our daily business operations and customers’ success.
Customer Service Representative - State Farm Agent Team Member Jennifer Blumer - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberLansing, MIAs a Customer Service Representative - State Farm Agent Team Member with Jennifer Blumer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Account Representative - State Farm Agent Team Member Jennifer Blumer - State Farm AgentAccount Representative - State Farm Agent Team MemberLansing, MIROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Jennifer Blumer - State Farm Agent, you are vital to our daily business operations and customers’ success. Today, our team includes eight talented team members who help us maintain a strong reputation for customer service and community commitment.
Customer Service Representative - State Farm Agent Team Member Josh Orler - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberLansing, MIPlease review the video below and if you think our office is a good fit and you and you are ready to embark on an exciting career in insurance sales, we want to hear from you! https://drive.google.com/file/d/1BDUakdUJ5hgLtQ5NVBBNqBS4yeCn6gA1/view?usp=sharing . As a Customer Service Representative - State Farm Agent Team Member with Josh Orler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.
NewSenior Representative, Customer Service Operations Cardinal HealthSenior Representative, Customer Service OperationsLansing, MIRemote$18.70–$26.80 / hourManages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives.
B2B Outside Sales Representative- Water Treatment Total Water Treatment Systems IncB2B Outside Sales Representative- Water TreatmentLansing, MI$80,000–$130,000 / yearThis is an outside sales position, responsible for the sale of drinking water systems and bottle free coolers to commercial establishments such as hotels, office buildings, and manufacturing facilities and any general business establishment. This position will be prospecting for customers using creative methods of sales, referrals, networking, marketing and appointment setting.
Senior Commercial Service Center Representative Michigan Farm Bureau Family of CompaniesSenior Commercial Service Center RepresentativeLansing, MichiganFull timeTo proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff.
Sales Support Representative Ferguson Enterprises, Inc.Sales Support RepresentativeLansing, Michigan$18.71–$29.92Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.
B2B Outside Sales Representative- Water Treatment Total Water Treatment Systems Inc.B2B Outside Sales Representative- Water TreatmentLansing, MI$80,000–$130,000 / yearThis is an outside sales position, responsible for the sale of drinking water systems and bottle free coolers to commercial establishments such as hotels, office buildings, and manufacturing facilities and any general business establishment. This position will be prospecting for customers using creative methods of sales, referrals, networking, marketing and appointment setting.
NewCustomer Service Representative A-1 MechanicalCustomer Service RepresentativeLansing, MITo HVAC technical repairs, or retro installations for customers who've purchased a new furnace, or air conditioner. Watch GPS for dispatching purposes and inform customers of technicians route to call location if necessary.
Account Representative - State Farm Agent Team Member Steven Bartshe - State Farm AgentAccount Representative - State Farm Agent Team MemberEaton Rapids, MIThe Experienced Sales Representative will leverage their deep knowledge of State Farm products, strong sales skills, and licensing credentials to build and maintain a robust client portfolio. This role requires a proactive sales approach to identify customer needs, present customized insurance solutions, and close sales effectively, while maintaining excellent customer relationships.
Commercial Energy Customer Service Representative ICF International IncCommercial Energy Customer Service RepresentativeLansing, MI$31,422–$53,417 / yearOur work includes detailed reviews of energy incentive applications for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and online chat, and other types of back office processing support for our utility clients and their customers. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
NewMultilingual CSR - Portuguese (Part-Time) First National Bank of AmericaMultilingual CSR - Portuguese (Part-Time)Lansing, MIAt First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. First National Bank of America is looking for friendly, motivated individuals to join our call center team as Customer Service Representatives.
NewSales Development Representative Ryder System IncSales Development RepresentativeLansing, MI$10,000–$20,000 / yearCompensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees : If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.
Customer Service Representative - Entry Level - Mason, MI Emily Smith Farmers InsuranceCustomer Service Representative - Entry Level - Mason, MIMason, MI$40,000–$60,000 / yearInsurance licensing (Property & Casualty) preferred, or willingness to complete required licensing (Licensing support is available; required licenses must be obtained within 30 days of hire). Youll interact with customers by phone and in person, handle service requests, update records, and work closely with the team to ensure excellent service.
Customer Service Representative - Entry Level - Portland, MI Emily Smith Farmers InsuranceCustomer Service Representative - Entry Level - Portland, MIPortland, MI$40,000–$60,000 / yearInsurance licensing (Property & Casualty) preferred, or willingness to complete required licensing (Licensing support is available; required licenses must be obtained within 30 days of hire). Youll interact with customers by phone and in person, handle service requests, update records, and work closely with the team to ensure excellent service.
Outside Sales Representative FleetPride, Inc.Outside Sales RepresentativeLansing, MIThe Outside Sales Representative is expected to embrace a performance-focused, high accountability sales culture, while developing and maintaining knowledge of FleetPride value propositions, sales process, account management and sales best practice to the industry and local market. The Outside Sales Representative is accountable for maximizing sales and gross profit within a defined territory, by growing share within existing customers through the sale of all product and service offerings, and by acquiring new customers.
Inside Sales Representative I - US eTeam Inc.Inside Sales Representative I - USLansing, MI$16–$16 / hourJob Responsibilities: The position requires order entry, design (no software skills required), pricing, cost analysis, problem resolution and assistance in production scheduling at our manufacturing facilities. Computer skills: Good knowledge of the Microsoft suite of office software, AS400 knowledge helpful At , we seek to be the most respected in the industry.
Workers'' Comp Claim Representative II - CA/CO/AZ Emergent Holdings IncWorkers'' Comp Claim Representative II - CA/CO/AZLansing, MI$56,700–$94,900 / yearClaim Representative III: Five years experience in a workers' compensation claims environment which provides the necessary skills, knowledge and abilities, such as experience in reviewing, investigating and closing complex workers' compensation claims. Two years of AF Group Claims Representative II experience that includes discretion in determining compensability of complex claims and/or handling complex, high touch or labor intensive customers.
Workers'' Comp Claim Representative II - CA Emergent Holdings IncWorkers'' Comp Claim Representative II - CACA$56,700–$94,900 / yearClaim Representative III: Five years experience in a workers' compensation claims environment which provides the necessary skills, knowledge and abilities, such as experience in reviewing, investigating and closing complex workers' compensation claims. Two years of AF Group Claims Representative II experience that includes discretion in determining compensability of complex claims and/or handling complex, high touch or labor intensive customers.
Claim Representative III Emergent Holdings IncClaim Representative IIILansing, MI$64,900–$108,700 / yearEXPERIENCE: Claim Representative III: Five years' experience in a workers' compensation claims environment which provides the necessary skills, knowledge, and abilities, such as experience in reviewing, investigating, and closing complex workers' compensation claims. Two years of AF Group Claims Representative II experience that includes discretion in determining compensability of complex claims and/or handling complex, high touch or labor-intensive customers.
Health Care Representative MSU Careers DetailsHealth Care RepresentativeEast Lansing, MichiganFamiliarity with medical terminology; experience in scheduling, screening, and confirming medical appointments using a computerized information system; current or prior experience obtaining/checking authorizations; experience scanning documents and handling a multi-line phone system. Knowledge normally acquired through a high school education; a minimum of one year of related and progressively more responsible or expansive work experience in a medical office, medical clinic, or in mental health office; or an equivalent combination of education and experience.