Enters orders into the system and schedules delivery of products • Plans and paces own work efficiency in order to meet daily, weekly, project, or team-related productivity goals • Participates in coordinating and conducting customer workshops • Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution • Assists with store housekeeping, signage, stocking, inventory control, and other related activities • Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers, attends periodic safety meetings as required, and may recommend changes to improve safety procedures • Other duties may be assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES • Selling, repairing, and maintaining archery • Provides customer service primarily to retail customers via walk-in, telephone, or email, including assisting with customer inquiries on product selection, pricing, availability, refunds, and exchanges, requiring a working knowledge of company products, procedures, and practices • Actively engages in selling company products, services, and related items • Provides material estimates and quotes for small packages, stairs, decks, fences, sheds, etc.