p>ESSENTIAL FUNCTIONS: • Handles receptionist duties; greets the public and refers them to appropriate staff members when needed, answers phone, routes phone calls and takes messages when appropriate • Monitors the Student Account email box; responds to all emails and voicemails in a timely manner and without intervention • Develops office procedures, gains approval from Director of Student Accounts and then implements those office procedures • Processes 1098T email requests & walk-ins, while also directing them on how to review/print the form online • Organizes and coordinates office operations • Distributes mail when delivered, if necessary • Scans and links all documents in ImageNow, with assistance of student worker(s) • Assist with office mailings as needed • Maintains office equipment and supplies • Updates and maintains filing systems; ensures protection and security of files and records • Maintains positive work atmosphere by acting and communicating effectively with students, parents, faculty, co-workers and managers • Provide positive, courteous and complete verbal and written responses to inquiries from customers, students, parents, internal departmental offices, and team members using our departmental software • Document communications and account contacts using departmental software and scanning processes • Represent Student Accounts at freshman orientations; to include preparing documents for disbursement, assisting in the waiving of insurance and helping to answer general student account questions • Assist in other office functions as needed.
Knowledge, Skills, Ability:
• Knowledge of office administration procedures • Attention to detail and high level of accuracy • Strong organizational skills • Ability to multitask effectively • Ability to work confidently and competently under tight deadlines and flexibility to adjust to changing priorities • Ability to work in a fast-paced environment • Expertise in MS Word and Excel; working knowledge of computerized data processing and web-based technology • Competent to learn and utilize multiple information systems • Strong interpersonal skills, cultural awareness, and ability to work effectively with internal and external customers • Ability to appropriately handle confidential information.