Communicates information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff, such as phlebotomy, outpatient draw centers, laboratory managers, department supervisors, Hospital IT Analysts, physicians, nurses, and pathologists. Prepares and arranges all stat testing needs, researches pending results, alerts Hospital IT to communication failures, accepts and troubleshoots incoming calls to the Hospital Lab from Quest Diagnostics facilities.