NewMDS Specialist RN Care-OneMDS Specialist RNPeabody, MA$93,000–$99,000 / yearThe MDS/Clinical Reimbursement Coordinator will be responsible for, but not limited to: Direct the Resident Assessment Process through assisting with the completion of the Minimum Data Set (MDS) and CAA's. Participate in developing individualized resident Care Plans, identifying the needs of the resident and projected outcomes as required by Federal and State regulations.
NewNurse Care Manager Hebrew SeniorLifeNurse Care ManagerFramingham, MA$78,576.07–$117,864.10The Nurse Care Manager collaborates with team members to engage residents in wellness assessments and health education, connect them to needed services, support in managing health concerns, coordinate care for residents returning from hospital or rehabilitation stays, document all resident care tasks, and partner with community providers to promote overall well-being. At its core, enhanced housing with services is a proactive approach wherein resident services staff regularly and actively reach out to each individual resident to engage with them around their health and wellness, identify areas of need/risk and provide intensive, individualized case management and support as needed and desired by the resident.
NewClinical Practice Specialist Dana-Farber Cancer InstituteClinical Practice SpecialistCambridge, MA$129,800–$148,400 / yearWe strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.
NewGeriatric Specialist- RSU Hebrew SeniorLifeGeriatric Specialist- RSUDedham, MA$197,901–$279,389Perform medical examinations, evaluations, assessments, diagnoses and treatment to long term chronic care patients post-acute care inpatients, and/or outpatients. Works closely with other members of the clinical care team including specialty consultants, nurse practitioners, therapists, nursing staff and other care providers.
NewLPN (Cape Verdean Speaking) SevitaLPN (Cape Verdean Speaking)Stoughton, MA$32–$34Join our Adult Day Program team in Stoughton where you'll provide compassionate, person-centered care to adults and seniors while enjoying an excellent work-life balance. As a Licensed Practical Nurse (LPN), you will play an important role in supporting the health, wellness, and quality of life of program participants by: Assisting with health assessments and participant wellness monitoring.
MDS Specialist Care-OneMDS SpecialistBrookline, MAThe MDS/Clinical Reimbursement Coordinator will be responsible for, but not limited to: Direct the Resident Assessment Process through assisting with the completion of the Minimum Data Set (MDS) and CAA's. Participate in developing individualized resident Care Plans, identifying the needs of the resident and projected outcomes as required by Federal and State regulations.
NewTravel ER RN Fusion Medical StaffingTravel ER RNMarlborough, MA$2,121–$2,256This role involves assessing patient conditions, implementing urgent care plans, administering life-saving treatments, and collaborating with multidisciplinary healthcare teams to ensure high-quality, efficient, patient-centered care in critical situations. Collaborate effectively with interdisciplinary teams including physicians, specialists, paramedics, social workers and other support staff to ensure comprehensive care .
NewLicensed Practical Nurse (LPN) SevitaLicensed Practical Nurse (LPN)Brockton, MA$32–$34Join our Adult Day Program team in Brockton where you'll provide compassionate, person-centered care to adults and seniors while enjoying an excellent work-life balance. Our programs are staffed with qualified, experienced licensed nurses and caregivers who are trained to provide individual assistance to each person we serve.
CDI Validation Specialist Compunnel, Inc.CDI Validation SpecialistBoston, Massachusetts$63–$63 / hourTemporaryFull timeThis role ensures efficiency, accuracy, and quality of documentation, supports education and training for CDI Specialists, and collaborates with coding and validation managers to improve documentation practices that directly impact key performance indicators. Job Summary We are seeking an experienced CDI Validation Specialist (CDI Team Lead) to oversee, evaluate, and analyze Clinical Documentation Integrity (CDI) functions.
NewNurse Care Manager Brockton 40 hour Hebrew SeniorLifeNurse Care Manager Brockton 40 hourBrockton, MA$84,971–$127,458 / yearThe Nurse Care Manager works closely with other team members to: engage residents in wellness assessments and health education programs, connect residents to needed services, triage resident issues, provide a wide variety of case management tasks including coordinating care for residents returning home from hospital and/or rehab stays, ensure that all interventions are documented and tracked, and partner with community provider organizations. At its core, enhanced housing with services is a proactive approach wherein resident services staff regularly and actively reach out to each individual resident to engage with them around their health and wellness, identify areas of need/risk and provide intensive, individualized case management and support as needed and desired by the resident.
NewTravel Nurse RN - Case Manager - $3,116 per week in Beverly, MA Seven HealthcareTravel Nurse RN - Case Manager - $3,116 per week in Beverly, MABeverly, MA$3,116–$3,116Seven Healthcare is a trusted staffing agency with 5-star ratings on Google and Vivian and recognition as a Best Travel Nurse Company 2024 by BluePipes. Review inpatient medical records to ensure payer-interpretable documentation accurately depicts patient acuity and resource use.
NewProfessional Development Specialist-2 Dana-Farber Cancer InstituteProfessional Development Specialist-2BOSTON, MA$113,200–$133,800 / yearSupports nurses in the management of symptom distress related to cancer and/or its treatment based on advanced knowledge of the etiology of cancer, the rationale for treatment, patient and family responses and needs, and associated nursing interventions. Demonstrates expertise in areas of oncology clinical practice, by participating in patient care to identify opportunities for improvement, assess staff performance, and facilitate implementation of new practices.
NewProfessional Development Specialist-1 Dana-Farber Cancer InstituteProfessional Development Specialist-1BOSTON, MA$113,200–$133,800 / yearSupports nurses in the management of symptom distress related to cancer and/or its treatment based on advanced knowledge of the etiology of cancer, the rationale for treatment, patient and family responses and needs, and associated nursing interventions. Demonstrates expertise in areas of oncology clinical practice, by participating in patient care to identify opportunities for improvement, assess staff performance, and facilitate implementation of new practices.
NewSenior Manager, Clinical Nurse Educator – Sickle Cell Disease - Remote Agios PharmaceuticalsSenior Manager, Clinical Nurse Educator – Sickle Cell Disease - RemoteBoston, MARemote$127,219–$190,828 / yearBuilding on the company’s leadership in the field of cellular metabolism, Agios is advancing a robust clinical pipeline of investigational medicines with active and planned programs in alpha- and beta-thalassemia, sickle cell disease, pediatric PK deficiency and MDS-associated anemia. Our teams cultivate strong bonds with patient communities, healthcare professionals, partners and colleagues, which helps us discover, develop and deliver therapies for genetically defined diseases – and make a bigger difference in their lives.
Child Life Specialist - FT Days - Pediatrics and PICU - Weare Lehigh Valley Health NetworkChild Life Specialist - FT Days - Pediatrics and PICU - WeareManchester, NHFinally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region.
Nurse Specialist Medical ICU Lahey Hospital and Medical CenterNurse Specialist Medical ICUBoston, MA$50,307–$130,004.40 / yearJob Description: Essential Responsibilities: Acts as a clinical leader who supports the development of staff utilizing the latest evidence-based practice relative to safe, cost-effective, and optimal nursing care. Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
Nurse Specialist, Professional Development Lahey Hospital and Medical CenterNurse Specialist, Professional DevelopmentBoston, MA$83,845–$216,674 / yearThe Nurse Specialist in the Department of Professional Development, Magnet, and Nursing Research is part of a team responsible for the implementation and evaluation of educational programs that support the professional development of nurses across the organization. Job Description: Essential Responsibilities: Acts as a clinical leader who supports the development of staff utilizing the latest evidence-based practice relative to safe, cost-effective, and optimal nursing care.
NewNursing Quality, Risk & Patient Safety Specialist (Full Time) Lahey Hospital and Medical CenterNursing Quality, Risk & Patient Safety Specialist (Full Time)Cambridge, MA$73,112–$188,448 / yearReporting to the Director of Quality & Patient Safety, the Quality and Patient Safety nurse specialist plays a role in investigating patient safety incidents, risk management, reviewing publicly reported quality data by reviewing charts in the EMR, reviewing outliers, compiling reports and serving as the liaison with clinical stakeholder and clinical committees in sharing the outcomes of safety incidents and data. Trains, coaches, and supports clinical departmental leaders and staff clinical staff in reviewing clinical charts, interpreting quality data, and implement quality improvement initiatives to deliver excellence in clinical care.
Wound Care Nurse Specialist - Whittier Rehabilitation Hospital Bradford Whittier Health NetworkWound Care Nurse Specialist - Whittier Rehabilitation Hospital BradfordBradford, MassachusettsWe are looking for a Certified Wound Care RN to join our nursing team within our beautiful Rehabilitation Hospital conveniently located off of 495 on Ward Hill in Bradford Mass. -Provides and/or coordinates patient care, including appropriate referrals for required services and necessary equipment to meet the wound care needs of the patient.
Clinical Content Specialist - Nursing (Integration Nurse Educator/Traditional Programs) Wolters Kluwer N.V.Clinical Content Specialist - Nursing (Integration Nurse Educator/Traditional Programs)MARemote$71,300–$124,500 / yearCollaborate with cross-functional teams and external partners to deliver strategic, high-impact faculty engagement, ensuring effective integration of Lippincott and NurseTim products and services into nursing curricula. The Clinical Content Specialist will play a key role in supporting faculty adoption of best practices, integrating our solutions into curricula, and preparing students for licensure and professional practice.
Certified Wound Care Specialist RN - 32 hours Lahey Hospital and Medical CenterCertified Wound Care Specialist RN - 32 hoursWinchester, MA$37.08–$92.84 / hourIn this role, you will: Serve as a clinical expert, utilizing current knowledge and research to provide consultation, education, and clinical support for patients, caregivers, and staff in the areas of wound, ostomy, and continence care. Job Description: Winchester Hospital, a 5x Magnet designated and Top Massachusetts recognized 226-bed regional hospital, is the leading provider of comprehensive health care services in the northwest suburban Boston area.
Nursing Quality and Safety Specialist (Full Time) Lahey Hospital and Medical CenterNursing Quality and Safety Specialist (Full Time)Burlington, MA$73,112–$188,448 / yearPossesses the following qualifications: Education Minimum of BSN in Nursing from an accredited program Licensure, Certification, Registration Current Massachusetts RN licensure Skills, Knowledge & Abilities The ability to understand and support departmental and organizational mission, vision and philosophy. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
NewRegistered Nurse (RN) - Cardiovascular Suite Clinical Practice Specialist, 36 hours/week, rotating shifts Lahey Hospital and Medical CenterRegistered Nurse (RN) - Cardiovascular Suite Clinical Practice Specialist, 36 hours/week, rotating shiftsBeverly, MA$71,491.50–$157,135.50 / yearActual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Demonstrates strong interpersonal skills evidenced by the ability to communicate effectively and work collaboratively to promote teamwork among all care providers.
Registered Nurse (RN) ED Clinical Practice Specialist - 36 hours/week, rotating shifts Lahey Hospital and Medical CenterRegistered Nurse (RN) ED Clinical Practice Specialist - 36 hours/week, rotating shiftsBeverly, MA$71,491.50–$157,135.50 / yearGet directions Get Directions Beverly Hospital 85 Herrick St., Beverly, MA 01915 Start Mode Car Transit Bike Walk Transit Bus Subway Train Tram Rail Default Fewer transfers Less walking Avoid Tolls Highways Ferries G Google Maps Apple Maps Waze Apple Maps doesn't support Bike mode; we'll open Driving. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
Clinical Quality and Safety Specialist (RN / PA) PrenuvoClinical Quality and Safety Specialist (RN / PA)Boston, MA$73,600–$92,000 / yearClinical Education: Follow up directly with patients to provide clarity and education regarding their medical history, scan results, and the scope of a whole-body MRI, resolving concerns with clinical authority and empathy. Drive QI Projects: Partner with multidisciplinary teams to design, implement, and evaluate targeted quality improvement projects aimed at enhancing patient safety, clinical accuracy, and operational efficiency.
NewClinical Specialist(RT, Nurse, etc.) for Med Device company Medsurg Sales StaffingClinical Specialist(RT, Nurse, etc.) for Med Device companyBoston, MAREQUIREMENTS* Typical hires for this position are any of the following clinical backgrounds: *** RT's (Radiological Technologists)*** Operating room nurse, Nurses with operating room experience, or other fast paced departments such as cath cathlab,critical care, ER *** Surgical Techs*** Biomedical Engineers with operating room experience*** Clinical Specialists from other medical device companies.l You will provide clinical, teaching, educational, technical and product knowledge support to existing and potential customers during surgical procedures.
NewNurse Oncology Specialist Brigham and Women's HospitalNurse Oncology SpecialistCambridge, MA$93,953.60–$136,739.20 / yearStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%). The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Critical Care Nurse - Clinical Solution Specialist (Patient Monitoring) - New England PhilipsCritical Care Nurse - Clinical Solution Specialist (Patient Monitoring) - New EnglandBoston, MA$95,000–$150,000 / yearYour role: Serving as a clinical resource to Philips HPM customers, working closely with the field service, sales, and project management organizations throughout a multiphase implementation and go-live process - establishing and maintaining strong working relationships with key internal partners and customers to enable a successful implementation team. Managing the clinical aspects of an implementation to include assessing workflows, evaluating education needs, creating education plans, determining custom configurations requirements, planning and delivering equipment and application education, supporting first customer use, encouraging ongoing adoption of change, and optimizing use of complex monitoring solutions.
Professional Development Specialist (Critical Care Nurse Educator) Lawrence General HospitalProfessional Development Specialist (Critical Care Nurse Educator)Lawrence, MA$37.72–$81.76 / hourThe qualified candidate must: • Possess theoretical knowledge of adult education, clinical nursing, and leadership skills • Independently plan, develop, present, and evaluate educational programs, as well as collaborate with the Professional Development team • Facilitate team building and problem solving • Participate in the planning and delivery of the clinical orientation of newly hired staff • Incorporate evidence-based learning into educational activities and practice • Collaborate with nursing leadership and members of the healthcare team when resolving clinical practice issues • Monitor quality measures and implement improvement strategies • Participate in new product evaluation • Function in a highly technical environment (proficient with EMR, IABP, CRRT, Impella, EKOS) • Support and facilitate a Professional Practice Model and Shared Governance structure. Current Massachusetts nursing license required, MSN, or BSN currently enrolled in MSN program meeting all other criteria, BLS, ACLS required, 5+ years of acute care experience, at least 2 years in critical care, experience as clinical educator preferred.
MDS Specialist RN CareOne Management LLCMDS Specialist RNPeabody, MA$93,000–$99,000 / yearThe MDS/Clinical Reimbursement Coordinator will be responsible for, but not limited to: Direct the Resident Assessment Process through assisting with the completion of the Minimum Data Set (MDS) and CAA''s. Participate in developing individualized resident Care Plans, identifying the needs of the resident and projected outcomes as required by Federal and State regulations.
Resident Care Specialist: Certified Nurses Assistant (CNA) & or HHA The Rubin Home Assisted LivingResident Care Specialist: Certified Nurses Assistant (CNA) & or HHASaugus, MAPURPOSE: To assist the Director of Resident Care and Service Coordination with providing exceptional quality care for the general wellbeing of the elderly residents that suffer from Alzheimer’s and Dementia. · Must complete 3 day orientation on Assisted Living and other required topics according to EOEA’s Assisted Living Regulation 651CMR section 12.07.
Sourcing Specialist, Registered Nurses (contract) Accountable Care Transactions, Inc.Sourcing Specialist, Registered Nurses (contract)Boston, MARole Overview: The Sourcing Specialist, Registered Nurses is a contracted role that will work up to thirty (30) hours a week to support the recruitment efforts of hiring Licensed Registered Nurses, and other healthcare support professionals in the state of Massachusetts. Our Community Care Record platform enables healthcare and community organizations to coordinate care for populations challenged with health-related social needs.
Sourcing Specialist, Registered Nurses (contract) Activate CareSourcing Specialist, Registered Nurses (contract)Boston, MA$68,000–$72,000The Sourcing Specialist, Registered Nurses is a contracted role that will work up to thirty (30) hours a week to support the recruitment efforts of hiring Licensed Registered Nurses, and other healthcare support professionals in the state of Massachusetts. Activate Care believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Psychiatric Mental Health Nurse Practitioner (PMHNP-BC) Greater Lowell Psychiatric Associates, LLCPsychiatric Mental Health Nurse Practitioner (PMHNP-BC)North Chelmsford, MA$80–$120 / hourGreater Lowell Psychiatric Associates, LLC is seeking a dedicated and skilled ANCC Board Certified Psychiatric Clinical Nurse Specialist or Psychiatric Mental Health Nurse Practitioner with prescribing privileges to join our multidisciplinary team of professionals. Are you a motivated and compassionate psychiatric mental health nurse practitioner or clinical nurse specialist looking to join a collaborative and supportive team of mental health professionals in an outpatient group private practice setting?
Nursing Practice Specialist - MGH Brigham and Women's HospitalNursing Practice Specialist - MGHBoston, MA$46.78–$115.70 / hourThe Nurse Practice Specialist is an essential member of the Lunder 10 leadership team and plays a critical role in supporting safe, evidence-based nursing and PCA practice through clinical education, bedside consultation, onboarding, competency development, and real-time practice support. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Nurse: RN or LPN Adult Day Program - Full Time Rogerson BrandNurse: RN or LPN Adult Day Program - Full TimeBoston, MassachusettsAs part of the nursing team, provide direct medical care (and supervise direct care by other nurses) for all participants including assessment of emergent issues with any follow through needed, individual counseling on nutrition and health issues, administration of medication, taking of vital signs with frequency as ordered by PCP, coordination of care with all other care providers such as family, community agencies, case managers, HHA’s and VNA at home, PT’s (in program and at home), PCP’s and MD specialists, and the clinical team in ADHP. Collaborate with clinical team, Program Director, Admissions Coordinator, CEO, CAO, Funding and Communications personnel of Rogerson Communities for any emergent or policy issues that arise regarding client care or ADHP Operations.
Nursing Practice Specialist - MGH Mass General BrighamNursing Practice Specialist - MGHBoston, MassachusettsThe Nurse Practice Specialist is an essential member of the Lunder 10 leadership team and plays a critical role in supporting safe, evidence-based nursing and PCA practice through clinical education, bedside consultation, onboarding, competency development, and real-time practice support. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Clinical Nurse Manager-Emergency Department MHS Brown University Health TauntonClinical Nurse Manager-Emergency DepartmentMassachusettsRESPONSIBILITIES: Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible and high-value services within the environment of a comprehensive integrated academic health system. Has 24-hour responsibility for one or more patient units, directing and coordinating resources for the delivery of care to patients and their families Ongoing support health care environment that is trauma-informed, least restrictive environment that is free from coercion, retaliation, or discipline.
RN Clinical Nurse Leader - Digestive Health - Patient Safety - Full Time SolutionHealthRN Clinical Nurse Leader - Digestive Health - Patient Safety - Full TimeManchester, New HampshireCollaborates with the Center for Clinical Excellence to maintain population/unit level metrics and dashboards; uses metrics with work teams to identify areas of opportunity and facilitates process and patient outcome improvements. Unit Based Analyst/System Analyst/Risk Anticipator: Leads and/or participates in systems review to quality of patient care delivery and at the individual level to critically evaluate and anticipate risks to patient safety with the aim or preventing medical error.
Clinical Nurse Manager-Emergency Department Brown University HealthClinical Nurse Manager-Emergency DepartmentMA$105,705.60–$211,369.60 / yearRESPONSIBILITIES: Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible and high-value services within the environment of a comprehensive integrated academic health system. Has 24-hour responsibility for one or more patient units, directing and coordinating resources for the delivery of care to patients and their families Ongoing support health care environment that is trauma-informed, least restrictive environment that is free from coercion, retaliation, or discipline.
Registered Nurse- Stoneman 5- Surgery- 36hr Rotating Lahey Hospital and Medical CenterRegistered Nurse- Stoneman 5- Surgery- 36hr RotatingBoston, MA$38–$98.19 / hourFostering a dynamic team environment and collaborating to address complex patient needs from our unit-based educators, clinical nurse specialists, rehabilitative support staff, and physician providers are the key to our success. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
Registered Nurse- Stoneman 5- Surgery- 36hr Rotating Beth Israel Lahey HealthRegistered Nurse- Stoneman 5- Surgery- 36hr RotatingBoston, MassachusettsFostering a dynamic team environment and collaborating to address complex patient needs from our unit-based educators, clinical nurse specialists, rehabilitative support staff, and physician providers are the key to our success. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
Registered Nurse- Klarman 10- Complex and Vascular Surgery- Per Diem Lahey Hospital and Medical CenterRegistered Nurse- Klarman 10- Complex and Vascular Surgery- Per DiemBoston, MA$38–$98.19 / hourThis job requires constant walking, Endurance-working up to 3-4 hours without a break, frequent standing, bending neck, bending waist, twisting neck, twisting waist, maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), Power Grasping using both hands, Fine Manipulation using both hands, Pushing/Pulling using both hands, Keyboard use, Reaching-above shoulder height, Reaching-below shoulder height, Lifting and carrying items weighing up to 50 lbs, Pull up and/or reposition patient weighing up to 100 pounds without assistance, Pull up and/or reposition patient weighing up to 250 pounds with assistance, Pushing items weighing up to 50 lbs, Push a wheelchair or wheeled bed containing a patient weighing up to 250 pounds, with assistance. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.