What You'll Be DoingServe as the primary technical owner of Care Communications solutions, maintaining deep knowledge of system architecture and functionalitySupport deployments including system provisioning, configuration, and coordination across internal and external teamsProvide technical support and issue resolution via on-site and remote channels (phone, email, IM)Troubleshoot and resolve hardware, software, and system performance issues during and post-implementationConfigure systems based on clinical workflows, translating user requirements into technical specificationsMonitor, track, and trend system issues to identify root causes and implement process improvementsDeliver end-user training, onboarding sessions, and documentation for system usage and updatesSupport system upgrades, including planning, testing, validation, and post-release issue resolutionWhat You'll BringBachelor's degree or 3+ years of experience in healthcare IT, clinical systems, or a related technical fieldExperience troubleshooting and resolving hardware and software issues in a healthcare environmentHands-on experience with network infrastructure, system installations, and database managementExperience supporting point-of-care or clinical communication systemsKnowledge of healthcare IT systems, clinical workflows, and patient care environmentsExperience with on-premise and cloud-based communication platformsExperience performing system configuration, upgrades, and validation testingClinical background (RN) or equivalent experience working with clinical technologies (preferred)We understand compensation is an important factor as you consider the next step in your career. Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.