Duties include: Architect, design and support complex voice and contact center solutions that incorporate technologies such as Cisco Unified Contact Center Enterprise, Avaya Aura Contact Center Enterprise, Oracle SBC''s, and Five9 Contact Center as a Service; engineer multi-vendor solutions that are fault resilient with integrations across the multi-vendor platforms; network planning and analysis to determine capacity needs for network infrastructure and other improvements, including voice technologies, PBX, and voice messaging automation; research and recommend specific network requirements, such as software, platforms, and hardware; develop and write procedures for use and troubleshooting of communications software; stay current with technology trends to effectively manage product portfolio in support of business needs; and, collaborate and drive effective partnerships across the enterprise technology functions to maximize alignment, efficiency, cost optimization and investments, and delivery. Requires four (4) years of experience in each of the following: Software development lifecycle; Software testing, quality assurance, and troubleshooting; Avaya and Cisco technologies; Designing, implementing, and operating a Cisco Enterprise Contact Center; Cisco components: Unified Customer Voice Portal, Contact Center Enterprise, Communications Manager, Finesse, Intelligence Center, Intelligent Contact Management, Border Element (CUBE); Call routing and flows, IVR, CMS, recording, and overall contact center functionality; Integration with Five9, or other public-cloud contact center systems; Cloud-based telephony services; and Agile methodologies and product management tools.