0134 Co Manager Books-A-Million, Inc.0134 Co ManagerHanover, MDAll managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible. Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
Sonic Shift Manager Sonic Drive-In IncSonic Shift ManagerSterling, VAPhysical ability to lift and move heavy objects, stand and walk for entire shifts, safely maneuver through compact spaces, and operate restaurant equipment. As a Shift Manager you'll lead a team, keep operations running smoothly, and help deliver the iconic Sonic experience guests love.
Hvac Service Project Manager Building Controls and ServicesHvac Service Project ManagerElkridge, MD$60,000–$70,000 / yearHobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences.
Professional Project Manager - Mid Level GuidehouseProfessional Project Manager - Mid LevelDc, District of ColumbiaResponsible for accountability of projects, performs project tracking, adopts project management best practices, promotes customer involvement, applies lessons learned from recent projects, enforces effective change control, developing contingency planning and providing recommended solutions, exemplifies project management development and manages project priorities. Ability to read and interpret drawings and specifications, interpret contract terms and conditions, working knowledge of construction project management scheduling, communication skills, intermediate computer skills and Leadership skills.
NewPrincipal Customer Success Manager - Veza ServiceNow IncPrincipal Customer Success Manager - VezaWashington, DC$148,400–$259,700 / yearThe combination brings together Veza''s AI-native Access Graph with ServiceNow''s AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. Veza''s Access Graph platform maps an organization''s entire identity ecosystem across users, groups, roles, policies, permissions, and resources providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications.
NewMaintenance Service Manager 300 North Apartments Humphrey ManagementMaintenance Service Manager 300 North ApartmentsBaltimore, MDPerforms general maintenance repairs such as basic carpentry, electrical, floor repairs, window glass repairs, plumbing, and related tasks. Benefits Offered: Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours.
NewContracts Manager (Corporate Goods and Services and Concessions) Metropolitan Washington Airports AuthorityContracts Manager (Corporate Goods and Services and Concessions)Arlington, VA$119,280–$172,955 / yearDrafts solicitation documents such as Requests for Proposals (RFPs) and Invitation for Bids (IFB); chairs pre-proposal conferences for prospective offerors; responds to inquiries from potential offerors and prepares written amendments to the solicitation. As Contracts Manager (Corporate Goods and Services and Concessions), you and your team will be responsible for a full range of pre-award, post-award and terminations/close-out functions for major supply, service, concessions and other types of contracts.
Senior Manager, Product Design, LoopNet CoStar Group IncSenior Manager, Product Design, LoopNetArlington, VAIncluded in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. Proven ability to collaborate effectively with cross-functional teams, including engineering, product, marketing, sales, and customer support, to drive product design and development.
Oracle Account Manager TD SynnexOracle Account ManagerHerndon, Virginia$63,600–$66,150 / yearYou will manage assigned client accounts, support business development initiatives, and collaborate closely with internal teams and vendor partners to deliver meaningful solutions. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Technical Manager, Software Engineering CoStar Group IncTechnical Manager, Software EngineeringArlington, VA$170,000–$258,000 / yearCoStar is investing heavily in artificial intelligence to accelerate software delivery, improve platform observability, automate research and business workflows, enhance product experiences through intelligent agents and skills, and improve data quality across enterprise systems. Lead teams in designing, implementing, and governing AI-powered solutions including skills, agents, tools, and workflow automations that enhance both internal productivity and customer-facing products.
Associate Manager ExpressAssociate ManagerTysons, VirginiaFull timeThe Associate Manager supports the store manager in managing store operations, recruiting, management, training and sales functions, drives productivity, compliance with company policies, and creates a great in-store shopping experience for our retail customers. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com .
Assistant Dispensary Manager - Health For Life (Baltimore, MD) iAnthus Capital ManagementAssistant Dispensary Manager - Health For Life (Baltimore, MD)Baltimore, MDEssential Duties and Responsibilities: As manager on duty (i.e., the manager scheduled on a shift and responsible for the dispensary's overall operations), supervising store operations, including team member activities and duties, sales floor activities, and handling escalated customer service matters. This includes selecting and managing personnel, establishing strong customer and vendor relationships, overseeing inventory control, supervising the daily flow of store-related matters, and implementing and maintaining the company's policies and procedures.
NewAssistant Manager Store 239 GPM Investments LLCAssistant Manager Store 239Stevensville, MDEmployment Offer Contingencies & RequirementsAny offer of employment with GPM Investments, LLC is contingent upon the successful completion of a background check, which may include a review of criminal history, consistent with applicable federal, state, and local laws. Physical Readiness: Comfortable with tasks such as cleaning restrooms, taking out trash, and maintaining outside areas like pumps.
NewAssistant Manager Store 242 GPM Investments LLCAssistant Manager Store 242Stevensville, MDEmployment Offer Contingencies & RequirementsAny offer of employment with GPM Investments, LLC is contingent upon the successful completion of a background check, which may include a review of criminal history, consistent with applicable federal, state, and local laws. Physical Readiness: Comfortable with tasks such as cleaning restrooms, taking out trash, and maintaining outside areas like pumps.
DIA Technical Program Manager SignificanceDIA Technical Program ManagerWashington, District of Columbia$194,000–$203,000 / yearWe are an E-Verify Employer https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf The Program Manager shall have a master's degree in business or construction management; exceptions to this degree are subject to contracting officer and COR approval, and at least 10 years of experience in program management, facilities, construction, and design.
QA Manager MarkonQA ManagerWashington, DC, Washington, DC$105,000–$125,000 / yearFull timeOur growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
41838 Automotive Service Manager Ourisman Chrysler Jeep Dodge Of Alexandria41838 Automotive Service ManagerAlexandria, VAFull timeOurisman Chrysler Jeep Dodge Of Alexandria is looking for an E xperienced Automotive Service Manager to join their dynamic service team. The Service Manager is responsible for all operations within the service department - from hiring and managing technicians and service advisors, to customer service.
NewAssistant Manager - Hospitality - #869 Sheetz, IncAssistant Manager - Hospitality - #869LINTHICUM HEIGHTS, MDLead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste. In this role, you’ll work behind- the-scenes to ensure that top-tier customer-service procedures are in place at every corner of our stores!
NewTravel Case Manager - $2,302 per week Care Team SolutionsTravel Case Manager - $2,302 per weekBaltimore, MDWe've worked hard for you to enjoy some one-of-a-kind benefits you'll not likely find anywhere else, because they benefit you more than they benefit us: Our early pay program. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined.
Travel Adult Case Manager - $1,932 per week Care Team SolutionsTravel Adult Case Manager - $1,932 per weekBaltimore, MDWe've worked hard for you to enjoy some one-of-a-kind benefits you'll not likely find anywhere else, because they benefit you more than they benefit us: Our early pay program. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined.
Senior Technical Program Manager, RMS Anduril Industries IncSenior Technical Program Manager, RMSWashington, DC$166,000–$220,000 / yearWorking closely with the General Manager, Chief Engineer, Functional Engineering teams (Electrical, Mechanical and Systems Engineering) you will drive the development and integration of Anduril products and technologies while managing cost, deliveries, execution risks and schedule to achieve delivery excellence. Through our Anduril Rocket Motor Systems (RMS) team, we design and manufacture solid rocket motors using advanced materials, proprietary formulations, and high-volume production methods-delivering safe, reliable propulsion systems that support a wide range of mission requirements.
Sr. Product Manager - Customer Delivery Platforms Chemical Abstracts Service, a Division of the American Chemical SocietySr. Product Manager - Customer Delivery PlatformsWashington, DC$150,000–$175,000 / yearACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Steward the multi-quarter roadmap, translating strategy into sequenced, measurable initiatives that advance both near-term platform improvements and long-term delivery platform strategy.
NTB - Automotive Assistant & Service Managers NTB - National Tire & BatteryNTB - Automotive Assistant & Service ManagersEllicott City, MDFull timeTo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Capture Manager Zeiders Enterprises IncCapture ManagerVAIdentify, develop, and maintain strategic relationships with identified markets such as Federal/DoD and/or SLED agencies, prime contractors, teaming partners, subcontractors (including small, disadvantaged, and veteran-owned businesses, and key stakeholders) to strengthen opportunity positioning. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Private Equity Mergers & Acquisitions Strategy & Diligence Senior Manager Deloitte Touche Tohmatsu LtdPrivate Equity Mergers & Acquisitions Strategy & Diligence Senior ManagerMcLean, VA$189,200–$372,900 / yearThe team combines strategic advisory (M&A strategy, deal thesis, growth pathways, buy/build/partner, portfolio rationalization, and buy-/sell-side readiness) with diligence capabilities across commercial and operational lenses to pressure-test forecasts, quantify synergies, and surface value drivers and deal risks that can affect price or structure. Our clients include asset, wealth, and investment advisers and administrators from every sector of the industry, including investment managers, broker-dealers, banks, insurance companies, mutual funds, hedge funds, private equity, alternative products, and other money managers.
UI/UX & Customer Experience (CX) Expert NuAxis InnovationsUI/UX & Customer Experience (CX) ExpertWashington DC, DCThe UI/UX & Customer Experience (CX) Expert designs intuitive, accessible, and user-centered digital experiences that enhance customer satisfaction and usability across enterprise web applications. Bachelor's degree in Human-Computer Interaction (HCI), Graphic Design, User Experience Design, Information Systems, Computer Science, or a related field.
Customer Success Manager - Core (Sales & Service) Clouds - Missionforce - Ts/Sci Clearance Salesforce.com, Inc.Customer Success Manager - Core (Sales & Service) Clouds - Missionforce - Ts/Sci ClearanceHerndon, VA$123,100–$273,000 / yearThe CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems - with a deep understanding of the unique compliance, security, and mission-driven requirements inherent to the NatSec landscape. Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask effective diagnosis questions, and align platform features with customer priorities and roadmaps.
Tax-Senior Manager Gables Search GroupTax-Senior ManagerBaltimore, MD$145,000–$185,000 / year8+ years previous public accounting experience with a strong concentration in tax including corporate, partnership, individual, trusts and estate planning, and resolving complex tax issues. Interact closely with clients and firm team members to provide innovative and proactive individual and business tax planning, consulting, and compliance services in a timely and effective manner.
District Installation Manager I Securitas Technology CorpDistrict Installation Manager IElkridge, MDSummary of Duties and Responsibilities: The District Installation Manager (DIM) will be responsible for managing all installation projects for their district to ensure that projects are completed on time, within budget in line with the margin expectations for the job with a focus on customer satisfaction. Securitas Technology Corporation, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.
NewELECTRIC POWER GENERATION (EPG) SERVICE MANAGER Carter Machinery Company, IncELECTRIC POWER GENERATION (EPG) SERVICE MANAGERElkridge, MD$85,000–$115,000 / yearThe EPG Service Manager is responsible for directing and coordinating customer service activities by conferring with customers and representatives to evaluate and maintain good customer relations, servicing accounts in a timely manner, resolving complaints and ensuring effective communications. The individual in this role also develops and grows business through the management of service to achieve targeted sales and gross profit margins, while monitoring and controlling service expenses to ensure income is maintained at highest possible percentage.
NewSenior Sales Manager Donohoe Hospitality Services CareersSenior Sales ManagerWashington, District of ColumbiaThis functional leadership responsibility does not replace the Assistant Director of Sales’ broader day-to-day departmental management responsibilities or the Director of Sales & Marketing’s overall leadership and final accountability. This position requires a flexible schedule based on client and business needs, including occasional early mornings, evenings, weekends, and holidays to accommodate client events, site inspections, networking opportunities, industry functions, and hotel business demands.
Customer Success Manager - Core (Public Sector/Federal Civilian) Salesforce IncCustomer Success Manager - Core (Public Sector/Federal Civilian)Washington, DC$123,100–$186,300 / yearFederal Civilian (FedCiv) - Work with non-defense federal agencies (such as Health & Human Services, Commerce, and Transportation) to drive digital transformation initiatives that improve citizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance. Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask effective diagnosis questions, and align platform features with customer priorities and roadmaps.
Landscaping Maintenance Operation Manager Level Green LandscapingLandscaping Maintenance Operation ManagerGlen Burnie, MD$65,000–$80,000We are looking for a dynamic Maintenance Operation Manager who thrives in a collaborative, progressive environment and is committed to delivering outstanding landscape maintenance services. As a key leader in our team, you'll play an essential role in driving excellence, fostering professional growth, and building strong relationships with clients and crew members alike.
Client Relationship Manager Charles SchwabClient Relationship ManagerBethesda, MDYou will assistthe Branch Manager and sales/support staff with meeting our clients’ needs, resolving customer escalations, helping to deepen both internal and external client relationships, and acting as the Branch Manager in their absence. You are the first point of contact at the branch and will work cross-functionally with other branch team members and partners across the firm to deliver exceptional experiences for our clients.
Assistant Store Manager, Fairfax, VA The Beaufort Bonnet CompanyAssistant Store Manager, Fairfax, VAFairfax, VirginiaIn partnership with the store manager ensure the store is on target to achieve financial targets through monitoring and improvement in the measurable statistics that drive the business. Model and supervise the selling environment, providing consistent coaching on sales, product and staff training to ensure the highest level of customer service and sales.
Customer Success Manager - Core (Sales & Service) Clouds - TS/SCI Clearance Salesforce IncCustomer Success Manager - Core (Sales & Service) Clouds - TS/SCI ClearanceHerndon, VA$123,100–$186,300 / yearThe CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems - with a deep understanding of the unique compliance, security, and mission-driven requirements inherent to the NatSec landscape. Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask effective diagnosis questions, and align platform features with customer priorities and roadmaps.
Section Manager Science Applications International CorpSection ManagerSpringfield, VABy providing the information below and checking the boxes referenced, you acknowledge and consent to SAIC''s Privacy Policy to include access and use of your information for the purposes of sharing your information for possible employment recruitment effects by SAIC and it''s third party vendors. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services.
Manager, Customer Experience Strategic Initiatives Nexamp IncManager, Customer Experience Strategic InitiativesWashington, DC$120,000–$145,000 / yearLead change management for strategic initiatives across Customer Experience and Marketing, developing adoption strategies and stakeholder engagement plans that drive successful implementation while preserving existing customer-facing workflows and service continuity. What we're looking for: Nexamp is seeking a Manager of CX Strategic Initiatives to shape and operationalize strategic priorities across Customer Experience and Marketing by driving alignment among senior leaders and ensuring focus on the highest-impact initiatives.
Assistant General Manager Green Thumb Industries IncAssistant General ManagerBethesda, MD$60,000–$70,000 / yearOperate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications and email. We are looking for an Assistant General Manager for our RISE Dispensary to support and manage a diverse team in driving results and delivering memorable, positive consumer experiences.
Program Manager - Emergency Medical Service Corps Maryland NonprofitsProgram Manager - Emergency Medical Service CorpsMaryland, MDThis index allows companies to evaluate the level of equality between women and men on 100 points based on the followings criteria: gender pay gap, difference in individual salary increases, number of employees receiving increases following their maternity leave, parity among the then highest paid. Staffmatch, interim group, declares its activity to DRIEETS (Regional Interdepartmental Directorate for Economy, Employment, Labor and Solidarity) in accordance with article R-124-1 of the Labor Code.
NewGenerating Assets Manager US Department of EnergyGenerating Assets ManagerWashington, DC$147,945–$197,200 / yearSpecialized experience for this position is defined as: 1) Directing overall generating asset programs or comparable programs and formulating long-range strategic plans, policies, and goals to support utility or power-generation business objectives; 2) Managing multi-million dollar budgets, resource allocations, and workforce planning, while supervising a diverse team of professional staff, subordinate supervisors, and contracted operations; and 3) Representing the agency or organization in negotiations with executive-level officials, regulatory bodies, and federal or state partners to secure resources, establish funding agreements, and resolve critical operational issues. To apply for this position, you MUST provide a complete application package which includes: Your two (2) page RESUMEshowing all relevant work experience (paid and unpaid) including: duties performed; full name and address of each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
Logistics Operations Manager Ultimate Staffing ServicesLogistics Operations ManagerBelcamp, Maryland$80,000–$90,000This role is responsible for ensuring exceptional customer experiences, coordinating domestic and international shipments, improving operational processes, and maintaining efficient supply chain operations. The ideal candidate has a strong background in logistics and supply chain management, enjoys solving complex operational challenges, and thrives in a collaborative, customer-focused environment.
Premium Services Manager | Full-Time | CFG Bank Arena Oak View GroupPremium Services Manager | Full-Time | CFG Bank ArenaBaltimore, Maryland$70,000–$80,000 / yearOak View Group: Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
NewSAP Order To Cash Consultant, Manager PwCSAP Order To Cash Consultant, ManagerBaltimore, MD$99,000–$232,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As a SAP Order to Cash Consultant, Manager, you will lead our clients in their customer transformation journey by reimagining exceptional experiences for their customers and employees while achieving their revenue growth goals.
Sr Technical Product Manager Blue OriginSr Technical Product ManagerSpace Coast, Washington$169,347–$237,085.80 / yearand/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing (CDL drivers only), vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training. Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs.
Retail Store General Manager - Greater Baltimore, MD Area Petco Animal Supplies IncRetail Store General Manager - Greater Baltimore, MD Area- Golden Ring, MD$42,000–$77,500 / yearWe are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. As a General Manager, you bring this purpose to life by leading a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results.
Senior Product Manager, AI Platform Geico InsuranceSenior Product Manager, AI PlatformBethesda, MD$146,575–$229,600 / yearGEICO, subsidiary of Berkshire Hathaway and a leader in Auto insurance and other product lines, is on a multi-year technology transformation journey to reimagine the customer experience in the Insurance industry by removing friction across Customers, Partners, Marketplace, Segments, Channels, and build a world class experience powered by technology. As a Senior Product Manager for the AI Agent Platform, you will shape the future of GEICO's AI Agent Platform - owning strategy, roadmap, and execution while collaborating across engineering, design, and domain experts from sales, service, claims, billing, and other lines of business.
Store Manager Apprentice - Maryland Royal FarmsStore Manager Apprentice - MarylandBaltimore, Maryland$15–$21 / hourFull timeApprentices move through clearly defined competency levels throughout their training, combining hands-on experience, related classroom instruction, and leadership practice under the guidance of experienced Store Leaders and District Leaders. The Store Leader Apprentice role is a structured learning and development position that prepares motivated entry-level employees to advance into a full Store Leader role upon completion of the training program and mastery of required skills.
Maintenance Service Manager -Howard county homes Humphrey ManagementMaintenance Service Manager -Howard county homesEllicott City, MDPerforms general maintenance repairs such as basic carpentry, electrical, floor repairs, window glass repairs, plumbing, and related tasks. Benefits Offered: Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours.
Program Manager (Army) AppianProgram Manager (Army)Mclean, VA$150,000–$300,000 / yearGrowth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. Establish, monitor, and report on key performance indicators (KPIs) for customer success programs, including but not limited to customer health scores, Net Promoter Score (NPS), churn rates, and renewal rates.