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At Guidance Residential, we are a national mortgage lender dedicated to helping families achieve the dream of homeownership through exceptional service, innovative solutions, and a people-first culture. This role partners with Sales, HR, Operations, IT, and Compliance to build high-performing teams, improve sales effectiveness, and deliver an exceptional customer experience.

Guidance Financial Group

Manager, National Sales Training and Development

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Convert construction loans to stabilized, non-stabilized and held for sale categories, ensuring that all conversions are completed prior to end of month. Ensure critical codes and data such as product, purpose, call, risk rate, interest rate, rate index, floor, payment schedule and collateral are entered accurately.

YEAR

First Virginia Community Bank (FVCbank)

Loan Operations Specialist

Mentors and develops team of branch representatives with varying skill sets and experience (tellers, sales and service representatives, customer service representatives, assistant managers) to achieve sales, service, and operational excellence. Serves as a leader, coach, and role model for team members in developing new customer relationships, solidifying existing customer relationships and delivering high-quality customer experiences.

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