Las Vegas, NV30+ days ago
Prior customer service experience in a technical or service-oriented environment Previous IT Help Desk or user support experience in a high-volume setting Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users Ability to work independently with limited supervision and exercise sound judgment Strong organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively Experience supporting enterprise IT environments (e.g., Active Directory, domains, imaging, backup/restoration, ticketing systems) Experience serving as a lead worker, mentor, or trainer to peers or less-experienced staff Experience working in a higher education environment Commitment to collaboration, respect for others, and high-quality customer service. Typical tasks include restoring applications and data from backup media; assisting users with network, application, system, or local hardware problems, accessing the mainframe or departmental servers; opening backup drives and releasing damaged media; instructing users on PC operation and faults including connections and peripherals; assisting IT staff with installations or resolutions as required; and identifying Internet protocol (IP) addresses for failed network connectivity issues.