Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerBaltimore, MD$19–$19.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Store Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritBaltimore, MD$20.50–$20.75 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sHagerstown, MD$17–$17.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sColumbia, MD$23–$23.25 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritTowson, MD$17.25–$17.50 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Temporary Field Service Animatronic Technician (Laurel - Beltsville - Odenton) Spencer'sTemporary Field Service Animatronic Technician (Laurel - Beltsville - Odenton)Baltimore, MDWhether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. Technicians will collaborate with store teams and managers to troubleshoot animatronic and other store operations issues and conduct timely repairs to minimize damage discard rates.
Merchandising Assistant Manager Dollar Tree IncMerchandising Assistant ManagerMDYour Role at Dollar Tree: As a Merchandise Assistant Manager at Dollar Tree, you'll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
Assistant Club Manager Merchandising BJ's Wholesale Club Holdings IncAssistant Club Manager MerchandisingBowie, MD$69,500–$86,750 / yearWorking closely with the Club Manager, the Assistant Club Manager in Training (AMIT) is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. Drive Sales, Inventory Control, and Shrink Management: Lead execution of key operational processes to ensure in-stock conditions, minimize shrink, and drive sales performance through accurate inventory management and product availability.
Manager, Merchandise Execution Macy's IncManager, Merchandise ExecutionTowson, MDWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Interview, hire, train, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish work strategy; provide insight and decision support; direct and manage the team to meet or exceed performance and behavioral expectations; address and resolve concerns.
Merchandise Manager IV Burlington Coat Factory Whse.Merchandise Manager IVGaithersburg, MarylandAs a Merchandising Manager at Burlington, one of the largest off-price retailers in the country, you’ll play a key role in the day-to-day management of the store, including the overall maintenance and organization of the selling floor, recovery, fitting rooms, sizing, and other areas of store operations as needed. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
Merchandising Assistant Store Manager The Home Depot IncMerchandising Assistant Store ManagerBethesda, MDThroughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation. MASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and Merchandising field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations.
Region Merchandising Manager Home DepotRegion Merchandising ManagerMarylandAs a merchandising single point of contact for 3-5 district managers, RMMs focus their efforts on localized assortments based on the core departments and classes established through the merchandising strategic plan. The Regional Merchandising Manager (RMM) is an extension of the corporate merchandising function focused on executing the corporate merchandising strategy in their local markets.
Merchandising Manager, Annapolis Mall KnitWell GroupMerchandising Manager, Annapolis MallAnnapolis, MarylandAs a Merchandising Manager, you are a key team member who brings our brand to life for customers and creates meaningful experiences. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives.
R254212 Merchandising Manager (Protein Buying) SyscoR254212 Merchandising Manager (Protein Buying)Cheverly, Maryland$108,800–$136,000RESPONSIBILITIES: Partners closely with Operations, Procurement, and Quality Assurance teams to ensure inventory levels, product quality, and customer demand are aligned with business objectives and profitability goals. Analyzes category performance, market trends, inventory metrics, and sales data to develop merchandising strategies that drive revenue growth, margin improvement, and customer satisfaction.
Merchandising Manager, Annapolis Mall The Talbots IncMerchandising Manager, Annapolis MallAnnapolis, MD$19–$23.75 / hourAs a Merchandising Manager, you are a key team member who brings our brand to life for customers and creates meaningful experiences. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives.
Newmerchandising manager Five Belowmerchandising managerBaltimore, MDAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest,coolest stuff! Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates.
Merchandising Manager SyscoMerchandising ManagerLandover, MDPartners closely with Operations, Procurement, and Quality Assurance teams to ensure inventory levels, product quality, and customer demand are aligned with business objectives and profitability goals. Analyzes category performance, market trends, inventory metrics, and sales data to develop merchandising strategies that drive revenue growth, margin improvement, and customer satisfaction.
Merchandise Manager Ulta Beauty IncMerchandise ManagerAnnapolis, MDLeverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., omni-channel, shipment, replenishment, markdowns, and price changes) on time, and within the payroll budget. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label.
NewMerchandising Team Manager Belk IncMerchandising Team ManagerHagerstown, MDDirect and support team with front-of-house operations, including product placement, floor sets, stock and supply replenishment, facilities maintenance, pricing activities, promotional sets, audits, and customer service to enhance customer experience. The Merchandising Team Manager leads a team of associates in the strategic execution of store operations, merchandising, and facilities activities to deliver a positive customer experience and drive store sales, key metrics, and profitability.
Merchandise Manager Five Below IncMerchandise ManagerEllicott City, MDAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates.
Merchandise Manager - 8262 Five Below IncMerchandise Manager - 8262Aberdeen, MDAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates.
NewMerchandise Manager 229 Five BelowMerchandise Manager 229Cockeysville, MarylandAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! •Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates.
PT Merchandise Manager Rockville MD The Michaels Companies IncPT Merchandise Manager Rockville MDRockville, MD$19–$23.70 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others.
Merchandise Manager The Michaels Companies IncMerchandise ManagerGlen Burnie, MD$16–$22.20 / hourAccordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management.
Merchandise Manager PT The Michaels Companies IncMerchandise Manager PTTowson, MD$16–$22.20 / hourAccordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management.
Merchandise Manager Full Time The Michaels Companies IncMerchandise Manager Full TimeBowie, MD$16.25–$22.30 / hourAccordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management.
NewPart Time Merchandise Manager The Michaels Companies IncPart Time Merchandise ManagerAnnapolis, MD$17–$22.70 / hourAccordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management.
Merchandise Manager Ulta Beauty, Inc.Merchandise ManagerLaurel, MarylandFull timeLeverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., omni-channel, shipment, replenishment, markdowns, and price changes) on time, and within the payroll budget. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label.
Manager III Business Transformation (Merchandising) Delhaize America, LLCManager III Business Transformation (Merchandising)Hyattsville, MDCategory/Area of Expertise: Merchandising Job Requisition: 508901 Address: USA-MD-Hyattsville-8301 Professional Place Ste115 Store Code: Business Transformation (5168256) Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five.
Assistant Manager: Merchandising Cost Plus IncAssistant Manager: MerchandisingAnnapolis, MD$5–$9 / hourFor over 60 years, we have searched the globe for design inspiration, emerging trends, and time-honored handicrafts, to bring you stylish home décor, quality furniture, thoughtful gifts and one of the largest assortments of international foods, beverages and candy. As an Assistant Manager, you will play a key leadership role in driving sales and profitability, fostering a customer-first selling culture and executing daily business priorities.
Executive Team Leader of Specialty Sales (Assistant Manager of Merchandising) - Columbia, MD Target CorpExecutive Team Leader of Specialty Sales (Assistant Manager of Merchandising) - Columbia, MDColumbia, MD$64,000–$128,000 / yearAs a Specialty Sales Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impact total store profitability. Teams in Apparel & Accessories (A&A), Beauty and Electronics prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop - pulling, filling, pricing, setting, staging and maintaining the sales floor and the backroom.
Assistant Store Manager - Merchandising At Home Group IncAssistant Store Manager - MerchandisingGaithersburg, MD$6–$10 / hourThis role plays a key part in driving store performance in a large-format retail environment with annual sales typically ranging from $6-$10 million by executing merchandising strategies that maximize sales, ensure in-stock conditions, and deliver an exceptional experience for both Team Members and customers. Support proper staffing to labor model, scheduling, and payroll accuracy while executing plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
Hard Lines Merchandising Specialist Goodwill Industries of HoustonHard Lines Merchandising SpecialistLake Shore, MarylandJob Title: Hard Lines Merchandising Specialist Department: Donated Goods Program (DGP) Reports To: Store Manager FLSA Status: Non-Exempt Mission Support: Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Process hard good donations from the backroom to ensure merchandise is priced and prepared for the sales floor, handling them efficiently and cost-effectively to maximize profitability and support the mission.
NewFull-Time Store Merchandising Supervisor Kohl's CorpFull-Time Store Merchandising SupervisorSevern, MD$20.75–$32.20 / hourDemonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues. As Merchandising Supervisor you will be the expert in merchandising and leading associates to deliver excellent customer service through sales floor merchandising, pricing and recovery.
Merchandise Intern Attain SportsMerchandise InternBowie, MarylandAttain Sports owns and manages four baseball teams: the Baltimore Orioles Double-A affiliate Chesapeake Baysox , the Baltimore Orioles High-A affiliate Frederick Keys , the MLB Draft League Aberdeen IronBirds , and the Atlantic League Professional Baseball Club Spire City Ghost Hounds . The Merchandise Intern will gain valuable insight into retail operations, fan engagement, and sports-based merchandise sales while learning how a Minor League Baseball team store operates on both game days and non-game days.
Merchandising Coordinator Lennar CorpMerchandising CoordinatorAnnapolis, MD$22.61–$29 / hourLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
PT Merchandise Stocker - Baltimore, MD Woodgrain IncPT Merchandise Stocker - Baltimore, MDBaltimore, MDWhat our Merchandise Stocker does: Responsible for learning and performing in-store service, managing inventory replenishment (ordering and stocking), generating weekly credits and providing exceptional customer service within a defined territory inside high volume national account stores. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products.
FT Merchandise Stocker - Aspen Hill, MD Woodgrain IncFT Merchandise Stocker - Aspen Hill, MDAspen Hill, MDWhat our Merchandise Stocker does: Responsible for learning and performing in-store service, managing inventory replenishment (ordering and stocking), generating weekly credits and providing exceptional customer service within a defined territory inside high volume national account stores. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products.
NewPT Merchandise Stocker - Frederick, MD Woodgrain IncPT Merchandise Stocker - Frederick, MDFrederick, MDWhat our Merchandise Stocker does: Responsible for learning and performing in-store service, managing inventory replenishment (ordering and stocking), generating weekly credits and providing exceptional customer service within a defined territory inside high volume national account stores. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products.
Seasonal Merchandising Service Associate - Weekends Preferred Lowe's Companies IncSeasonal Merchandising Service Associate - Weekends PreferredNorth East, MD$15–$16.20 / hourThis includes: • Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs. Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
Full Time - Merchandising Service Associate - Day Lowe's Companies IncFull Time - Merchandising Service Associate - DayBowie, MD$16.50–$17.20 / hourBased in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.
Merchandising Part Time Days Lowe's Companies IncMerchandising Part Time DaysEaston, MD$15–$15.70 / hourBased in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's store.
Merchandise Coordinator - Washington DC Levi Strauss & CoMerchandise Coordinator - Washington DCMD$20–$33 / hourLS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Merchandising Representative Celsius Holdings IncMerchandising RepresentativeBaltimore, MDThe Merchandising Representative will report to the Regional Manager and should possess sales qualities, serving as a true ambassador for the Celsius brand across our distribution channels, including grocery, specialty, health club, and convenience stores. If you're reading this on your way from 5am spin class to festival fast-pass, you're CELSIUS-an everyday hustler with the essential energy to aim high, live fit, and go the extra mile wherever your goals take you.
Store Merchandising Specialist – HANOVER, MD SRS MerchandisingStore Merchandising Specialist – HANOVER, MDHANOVER, MD$15–$17 / hour1+ years of retail merchandising or reset experience,Ability to read and execute planograms,Reliable transportation and valid driver's license,Must be 18 years or older,Ability to lift up to 50 lbs and stand for extended periods,Smartphone with data plan for mobile reporting,Strong attention to detail,Available for weekend and weekday assignments. Strategic Retail Solutions (SRS) is looking for experienced merchandisers to join our team of independent contractors.
Field Merchandise Team Leader- N. Maryland to W Virginia OR Jacksonville, FL and surrounding areas Wawa IncField Merchandise Team Leader- N. Maryland to W Virginia OR Jacksonville, FL and surrounding areasHagerstown, MDJob Summary: The Field Merchandise Team Leader will plan, direct and execute the merchandising and operations startup of new stores, remodels, full store resets, equipment enhancements, special projects and closings. Build Lozier and Metro shelving, stock all small wares, and oversee restocking of the store including McLane and DSD vendor product and fuel supplies.
Retail Merchandising & Display Technician Channel PartnersRetail Merchandising & Display TechnicianTowson, MarylandFull timeMust have a basic toolkit A basic toolkit includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo gone. This role focuses on installing and maintaining retail displays and fixtures, completing planogram resets, troubleshooting and repairing issues, and contributing to our in-store prescription drug collection program.
Retail Merchandising Project Associate Channel PartnersRetail Merchandising Project AssociateGlen Burnie, MarylandPart timeA basic toolkit includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo gone. At A Glance: If you enjoy hands-on project work, collaboration, and being active in retail environments, our Retail Merchandising Project Associate role offers the opportunity to support well-known consumer electronics brands through structured, multi-rep projects.
NewRetail Merchandising Field Specialist Channel PartnersRetail Merchandising Field SpecialistSalisbury, MarylandPart timeA basic toolkit includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo gone. At A Glance: If you enjoy completing independent projects, are interested in collaborating with renowned consumer electronics brands, and don’t want to be stuck at a desk all day, then our Retail Merchandising Specialist position is perfect for you!
Merchandise and Stocking Associate Walmart IncMerchandise and Stocking AssociateSevern, MD$17–$24 / hourMaintains the sales floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing fragile and high-shrink merchandise. Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self- service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.