NewLicensed Mental Health Therapist Rula HealthLicensed Mental Health TherapistIrvine, CAFrom marketing and insurance to billing and technology, we take care of the administrative work so you can focus fully on helping clients heal and thrive . Both telehealth and in-person sessions are supported (providers arrange their own office space if offering in-person care).
Licensed Psychiatric Mental Health Nurse Practitioner HeadwayLicensed Psychiatric Mental Health Nurse PractitionerIrvine, CA$144–$222 / hourWe make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden.
NewMental Health Associate - NSG Support- SRN Float Pool - Per Diem - Night Shift SHARP HEALTHCAREMental Health Associate - NSG Support- SRN Float Pool - Per Diem - Night ShiftOrange, CA$55,000–$66,000 / yearThe actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. See Sharp HealthCare Terms & Conditions at https://www.sharp.com/patient-rights-privacy/terms-of-use.cfm and Privacy Policy at https://www.sharp.com/patient-rights-privacy/privacy-practices.cfm and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Clinical Social Worker - Fee For Service ThriveworksClinical Social Worker - Fee For ServiceHacienda Heights, CAWith Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team: Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address. Thriveworks is currently seeking Licensed Clinical Social Workers to provide a mix of telehealth and face-to-face sessions in La Habra, CA.
Licensed Professional Counselor HeadwayLicensed Professional CounselorAnaheim, CAHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
Clinical Social Worker California Correctional Health Care ServicesClinical Social WorkerALTADENA, CA$111,828–$126,828 / yearClinical Social Workers newly hired with CDCR/CCHCS and providing in-person care at a facility 50% or more of their time will receive a 1% Recruitment and Retention bonus for the first 7 years of their employment, increasing by 1% year over year, maxing at a 7% bonus by year 7. The California Model is a systemwide change that leverages national and international best practices to address longstanding challenges related to incarceration and institution working conditions, creating a safe, professional, and satisfying workplace for staff as well as rehabilitation for the incarcerated.
Licensed Clinical Social Worker (LCSW) HeadwayLicensed Clinical Social Worker (LCSW)Long Beach, CAHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
Licensed Clinical Social Worker - Telehealth HeadwayLicensed Clinical Social Worker - TelehealthIrvine, CAHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
NewLicensed Clinical Social Worker HeadwayLicensed Clinical Social WorkerIrvine, CAHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
Licensed Psychiatric Nurse Practitioner (LPNP) HeadwayLicensed Psychiatric Nurse Practitioner (LPNP)Long Beach, CA$144–$222 / hourWe make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden.
Licensed Psychiatric Nurse Practitioner HeadwayLicensed Psychiatric Nurse PractitionerLong Beach, CA$144–$222 / hourWe make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden.
Licensed Psychiatric NP HeadwayLicensed Psychiatric NPAnaheim, CA$144–$222 / hourWe make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden.
Licensed Clinical Social Worker (Virtual) HeadwayLicensed Clinical Social Worker (Virtual)Long Beach, CAHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
Licensed Clinical Social Worker (Remote) HeadwayLicensed Clinical Social Worker (Remote)Irvine, CARemoteHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
Licensed Psychiatrist HeadwayLicensed PsychiatristLong Beach, CAWe make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner.
Licensed Marriage and Family Therapist HeadwayLicensed Marriage and Family TherapistLong Beach, CAHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
Licensed Clinical Psychologist HeadwayLicensed Clinical PsychologistIrvine, CAHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
Licensed Marriage and Family Therapist (LMFT) HeadwayLicensed Marriage and Family Therapist (LMFT)Irvine, CAHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
Licensed Clinical Psychologist (LCP) HeadwayLicensed Clinical Psychologist (LCP)Long Beach, CAHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
Licensed Talk Therapist - Fee For Service ThriveworksLicensed Talk Therapist - Fee For ServiceWestminster, CAWith Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team: Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address. Thriveworks is currently seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in La Habra, CA.
NewSocial Work - Correctional Licensed Clinical Social Worker - $2,600 per week Nightingale's ListSocial Work - Correctional Licensed Clinical Social Worker - $2,600 per weekNorco, CAPay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Nightingale's List is a premier healthcare staffing agency based in California, offering diverse job opportunities across America.
NewSocial Work - Correctional Licensed Clinical Social Worker - $65 per hour Nightingale's ListSocial Work - Correctional Licensed Clinical Social Worker - $65 per hourNorco, CANightingale's List is seeking a Social Work Correctional Licensed Clinical Social Worker for a local contract job in Norco, California. Nightingale's List is a premier healthcare staffing agency based in California, offering diverse job opportunities across America.
Licensed Clinical Psychologist (Virtual) HeadwayLicensed Clinical Psychologist (Virtual)Long Beach, CAHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
LMFT (Virtual) HeadwayLMFT (Virtual)Long Beach, CAHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
Licensed Clinical Psychologist (Remote) HeadwayLicensed Clinical Psychologist (Remote)Long Beach, CARemoteHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
Licensed Marriage and Family Therapist (Remote) HeadwayLicensed Marriage and Family Therapist (Remote)Irvine, CARemoteHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
Licensed Marriage and Family Therapist (Virtual) HeadwayLicensed Marriage and Family Therapist (Virtual)Irvine, CAHeadway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. - Built-in EHR features : Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
NewCase Manager (SUDRC)- Orange County, CA Quadrant Health GroupCase Manager (SUDRC)- Orange County, CACosta Mesa, CA$26–$28 / hourCase Manager (SUDRC ) - Full Time Float - Orange County, CA Quadrant Health Group provides effective, evidence-based addiction treatment that leads to long-term recovery. Ocean Coast Recovery Center, a proud member of the Quadrant Health Group, is seeking a passionate and dedicated Behavioral Health Case Manager to join our growing team.
NewInsurance Defense Trial Attorney State Farm Mutual Automobile Insurance CompanyInsurance Defense Trial AttorneyCosta Mesa, CA$129,250–$180,000 / yearLOCATION: 611 Anton Boulevard, Suite 900, Costa Mesa, CA 92626 Responsibilities include, but are not limited to Handles litigation and other legal assignments in accordance with guidelines established by the Law Department Prepare and summarize reports for proceedings Trial strategy and case development Attends litigation events including trials, mediations, depositions, and hearings Qualifications Previous Experience required 2-15 years of civil trial litigation and jury trial experience preferably in the practice areas of insurance defense, medical malpractice, personal injury, or workers compensation Significant criminal jury trial experience as first chair will be considered Key Skills required Jury trial, mediation, and deposition experience File ownership Knowledge of local and state discovery rules, trial procedures, and applicable substantive law commensurate with level of experience Effective written and oral communication skills Ability to work in a team setting Technology/software experience required Ability to work efficiently with cases in electronic form Working knowledge of a Case Management system Working Knowledge of a Document Storage system Education requirements including licenses and certifications Must have an active law license to practice in the state of California and a member in good standing with the State Bar of California Additional Details Applicants are required to be eligible to lawfully work in the U.S. immediately. Potential starting salary range: $129,250.00 - $180,000.00 Starting salary will be based on skills, background, and experience High end of the range limited to applicants with significant relevant experience Potential yearly incentive pay up to 24 % of base salary At State Farm, we offer more than just a paycheck.
Licensed Mental Health Professional (LCSW, LMFT, LPCC) Wellpath IncLicensed Mental Health Professional (LCSW, LMFT, LPCC)Santa Ana, CATuition Assistance and dependent Scholarships• Employee Assistance Program (EAP) including free counseling and health coaching• Company paid life insurance• Tax free Health Spending Accounts (HSA)• Wellness program featuring fitness memberships and product discounts• Preferred banking partnership and discounted rates for home and auto loans. As a Licensed Mental Health Professional working in a correctional facility, your responsibilities include conducting intake evaluations, providing therapeutic interventions and suicide prevention techniques, and developing treatment plans for inmates.
Mental Health Professionals - AI Training - Long Beach, US Prolific Academic LtdMental Health Professionals - AI Training - Long Beach, USLong Beach, CA$150–$180 / hourWe've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback. Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.
Clinicians Social Workers Therapists Psychologists for Mental Health Services LCSW ASW LMFT AMFT LPCC APCC MSW Mental Health America of Los AngelesClinicians Social Workers Therapists Psychologists for Mental Health Services LCSW ASW LMFT AMFT LPCC APCC MSWLong Beach, CA$61,000–$96,000 / yearPosition Requirements: Licensed Clinical Social Worker or Associate Clinical Social Worker, Licensed Marriage and Family Therapist or Marriage and Family Therapist Intern, Licensed Professional Clinical Counselor or Associate Professional Clinical Counselor, or Licensed Psychologist. Work closely with all team members, program participants, and families to identify skills and create opportunities to develop support needed to increase program participant's ability to perform their best at home, school, work, and/or community setting of choice.
Mental Health Rehabilitation Specialist Legacy StaffingMental Health Rehabilitation SpecialistBurbank, California$22–$24 / hourThis role involves working directly with individuals through both one-on-one and group therapeutic activities, while maintaining accurate documentation. About the Role:Legacy Staffing is seeking compassionate and qualified individuals to support our client in a mental health and social services setting.
Mental Health Tech - Mental Health 110 Telecare CorpMental Health Tech - Mental Health 110Long Beach, CAYES X Simple Grasping (right hand) X Simple Grasping (left hand) X Power Grasping (right hand) X Power Grasping (left hand) X Fine Manipulation (right hand) X Fine Manipulation (left hand) X Pushing & Pulling (right hand) X Pushing and Pulling (left hand) X Reaching (above shoulder level) X Reaching (below shoulder level) X. Necessary skills include knowledge of psychology or sociology, knowledge of the care of the mentally ill and the ability to interact with nursing personnel, other members of the health care team, families, clients and visitors.
On Call Mental Health Worker I - Mental Health 109 Telecare CorpOn Call Mental Health Worker I - Mental Health 109Long Beach, CAYES X Simple Grasping (right hand) X Simple Grasping (left hand) X Power Grasping (right hand) X Power Grasping (left hand) X Fine Manipulation (right hand) X Fine Manipulation (left hand) X Pushing & Pulling (right hand) X Pushing and Pulling (left hand) X Reaching (above shoulder level) X Reaching (below shoulder level) X. Sitting X Walking X Standing X Bending (neck) X Bending (waist) X Squatting X Climbing X Kneeling X Crawling X Twisting (neck) X Twisting (waist) X Hand Use: Dominant hand Right--- Left--- Is repetitive use of hand required?
Assistant Program Manager for Veteran Mental Health Services Mental Health America of Los AngelesAssistant Program Manager for Veteran Mental Health ServicesLong Beach, CA$35–$36 / hourNetwork with other veteran and mainstream service agencies to share ideas and resources, develop effective programs, solve common problems and maintain a professional network of referral resources for housing and support services. This position focuses on operational oversight, workflow management, data quality control, and frontline supervision to ensure housing-focused services are delivered in compliance with SSVF regulations, VA guidance, and agency policies.
NewHuman Resources Generalist For Homeless and Mental Health Services Mental Health America of Los AngelesHuman Resources Generalist For Homeless and Mental Health ServicesLong Beach, CA$72,500–$80,000 / hourThe responsibilities include delivering timely, empathetic employee support, coordinating leaves of absence and workers' compensation processes, supporting benefit enrollments, supporting recruitment activities and other HR projects & initiatives. Other Position Requirements: Four plus years of HR generalist experience with deep expertise in employee relations, workers' compensation, leave management, performance management and recruitment processes.
Intensive Case Manager for Homeless Housing and Mental Health Services Mental Health America of Los AngelesIntensive Case Manager for Homeless Housing and Mental Health ServicesLong Beach, CAAssist clients with obtaining income and/or establishing benefits, with locating and securing employment and volunteer and/or educational activities, assist with basic needs, life skills, community participation, improving and/or maintaining daily independent living skills, social/leisure, personal hygiene skills, budgeting and money management, legal issues and making appropriate referrals to overcome barriers to accessing and obtaining permanent housing, and provide transportation as needed. Outreach and engagement including processing referrals from Department of Health Services (DHS), Coordinated Entry System (CES) partners and other Housing for Health (HFH) partners, establish rapport with clients, provide a "screening in" philosophy, conduct a face to face screenings, obtain consents, and linkages to other needed providers and services.
Mental Health Specialist LCSW (West Hollywood) Healthcare in ActionMental Health Specialist LCSW (West Hollywood)West Hollywood, CaliforniaUtilizing mobile clinics staffed by healthcare professionals, community health workers, and social workers, our teams travel directly to unhoused individuals living in communities across the geographies we serve, providing services where they reside – including tents, cars, shelters, and temporary housing. Provide short-term mental health treatment to selected clients including assessment, diagnosis, treatment planning, interventions (individual, group, couples and/or family), collateral contacts, and discharge/aftercare planning.
Program Manager for Project-Based Homeless Housing and Mental Health Services Mental Health America of Los AngelesProgram Manager for Project-Based Homeless Housing and Mental Health ServicesLong Beach, CA$70,304–$71,000 / yearSummary: Under the general supervision of the Director of Programs, oversees the daily operation of the Intensive Case Management Services (ICMS) to clients eligible for permanent housing through the Department of Health Services' Office of Diversion and Reentry (ODR) and Homeless Services and Housing (HSH) programs based on psychosocial rehabilitation model of treatment and services. Have expertise in the following areas: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
Mental Health/Behavior Health Clinician Contract, US-based, General Interest Delfina Care IncMental Health/Behavior Health Clinician Contract, US-based, General InterestCA$65–$80 / hourResponsibilities: Provide telemedicine based treatment of perinatal mood disorders for pregnant and postpartum patients: 1:1 patient encounters initially with potential group patient therapy options in the future. About Us: Delfina Medical Group and Delfina Care Inc. provide a leading pregnancy care data platform and clinical services to improve maternal and child health outcomes.
Bilingual Mental Health/Behavior Health Clinician CA-based Delfina Care IncBilingual Mental Health/Behavior Health Clinician CA-basedCalifornia, CA$65–$80 / hourResponsibilities: Provide telemedicine based treatment of perinatal mood disorders for pregnant and postpartum patients: 1:1 patient encounters initially with potential group patient therapy options in the future. About Us: Delfina Medical Group and Delfina Care Inc. provide a leading pregnancy care data platform and clinical services to improve maternal and child health outcomes.
NewMental Health Clinician - AMFT/ASW/APCC/LMFT/LCSW/LPCC Casa de la FamiliaMental Health Clinician - AMFT/ASW/APCC/LMFT/LCSW/LPCCSanta Ana, CAYou will also work with a case manager who will assist you with administrative tasks to ensure the best care for your clients and help you navigate our programs effectively. - **Collaborative Environment:** Work with a diverse and skilled team of professionals, including psychologists, social workers, and counselors, to provide comprehensive care.
Mental Health Therapist CVS Health CorpMental Health TherapistCARemote$29.10–$68.55 / hourState License with one or more of the following licenses: Licensed Clinical Social Worker (LCSW), Licensed (Clinical) Professional Counselor (LPC or LCPC), Licensed Clinical Mental Health Counselor (LCMHC), or Licensed Marriage and Family Therapist (LMFT). Current, active, and unencumbered State License as a Licensed Clinical Social Worker (LCSW), Licensed (Clinical) Professional Counselor (LPC or LCPC), Licensed Clinical Mental Health Counselor (LCMHC), or Licensed Marriage and Family Therapist (LMFT).
Licensed Team Lead - Mental Health 336 Telecare CorpLicensed Team Lead - Mental Health 336Santa Ana, CA$83,685.70–$103,382.28 / yearAll opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Under direct supervision of the Clinical Director/Administrator, this entry-level licensed management position supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies.
Director of Social Services - Mental Health 109 Telecare CorpDirector of Social Services - Mental Health 109Long Beach, CA$89,974.50–$111,150.75 / yearAll opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. A Master's degree in Social Work from an accredited college or university, a Licensed Clinical Social Worker or MFCC license from the State of California and a valid California driver's license and insurability.
Remote California Licensed Outpatient Mental Health Therapist Ellie Mental Health - 212Remote California Licensed Outpatient Mental Health TherapistGlendale, CARemote$85,000–$100,000 / yearFull timeAs a salaried employee, the expectation is a 40-hour work week with a minimum of 25 hours dedicated to face-to-face client work and 15 hours dedicated to areas including, but not limited to client care, maintaining charts, meetings, outreach, social media, presentations, and training. To be considered for the higher end of the salary range, the applicant needs to demonstrate the ability to supervise as per the BBS requirements (https://www.bbs.ca.gov/licensees/supervisor.html) and/or transition clients from their current practice to Ellie Mental Health to help build one’s own caseload.
Health Tech for Outpatient Mental Health and Recovery Asana RecoveryHealth Tech for Outpatient Mental Health and RecoveryFountain Valley, CaliforniaJOB DUTIES AND RESPONSIBILITIES: Observation of clients, charting and reporting changes in clients' conditions, such as adverse reactions to medication or recording a change in treatment, and taking any necessary action. If you're passionate about helping individuals on their journey to recovery and thrive in a supportive, team-oriented environment, we invite you to become part of the Asana team—where meaningful work meets purpose every day.
NewMental Health Clinical Wellbeing Specialist - Remote In California UnitedHealth Group Inc.Mental Health Clinical Wellbeing Specialist - Remote In CaliforniaLos Angeles, CARemote$29–$52 / hourSolution Focused Consultation, Motivational Interviewing, and Short-Term problem resolution are the clinical modalities used to develop an individualized action plan, guiding members to appropriate benefits and resources provided by employer, community and other cross-carrier vendors. Conduct thorough assessment of risk of harm to self, or others; assist with safety planning and coordinating services with emergency personnel and hospital staff through consultation with other licensed staff in order to access appropriate level of care and ongoing support.
NewUnited Mental Health Promoter Para Los NinosUnited Mental Health PromoterLos Angeles, CAPosition OverviewThe United Mental Health Promoter (UMHP) will have the primary function of engaging the Transitional Aged Youth (SPA 4) or the Unhoused (SPA 6) community in activities that may include outreach and engagement, individual and community advocacy, facilitating groups, case management, referral and linkage, and collaboration with internal and external systems within DMH, and other County Departments, community partners. Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; resources and the practices available to handle new, unusual or different situations.