License(s): Certification(s): Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Effectively coordinate all patient self-pay balance inquiries, including telephone, mail, email, MyChart billing messages, in person, statement vendor feedback and questions from patients/guarantors articulated with a high level of professionalism.