Sacramento, CA30+ days ago
Examples of Knowledge and Abilities Knowledge of Principles and practices of leadership, mentoring, and trainingApplicable federal, state, and local laws, codes, and regulations related to behavioral health servicesOperational characteristics, services, and activities of assigned programs and functionsPublic and private agency services available for families, children, and adults with behavioral health and recovery challengesCrisis intervention techniquesNeeds and difficulties faced by ethnically diverse consumers and families/caregivers of consumers of behavioral health servicesMethods and techniques to communicate effectively with behavioral health consumers, families/caregivers, the community, and treatment/care teamsCultural and social factors affecting behavioral health and recoveryOffice procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignmentEnglish usage, spelling, grammar, and punctuationAbility toLead and train staff providing support to a diverse population of consumers and families/caregivers receiving behavioral health servicesPlan, coordinate, assign, and review the work of staffProvide work direction and instructionResearch and evaluate work problems, and recommend solutionsDevelop and maintain cooperative, effective working relationships with othersCommunicate clearly and concisely, both verbally and in writingInterpret and apply applicable federal, state, and local laws, codes, and regulationsApply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been metMaintain client confidentialityCompose and maintain accurate and appropriate records of services provided Meet required timelines for referrals, follow-up, and coordination of careAssist in the development and facilitation of educational forums, outreach materials, and training for staff, care team, and behavioral health consumers Employment Qualifications Minimum Qualifications Currently or previously a consumer of behavioral services (such as mental health or substance use), or a parent or family member/caregiver of a behavioral health consumer. None Assisting, guiding, and instructing group members in the performance of their duties Monitoring work for progress and/or quality Providing input to supervisor on employee performance and informing supervisor of conduct problems Providing technical direction and problem solving in response to work staff questions related to service delivery Providing training and/or mentoring to staff in accordance with established policies and procedures Responding to and coordinating with supervisor to resolve routine customer inquiries and complaints 09 For each of the tasks you checked in the previous question, provide the employer(s), your position title(s), dates for which you were responsible for each selected task, and your role and responsibilities.