Roslindale, Massachusetts10 days ago
Updates CTMS with subject profile(demographics) and file/upload W9 form; Assign payment cards and issue stipend payments following visit completion; Coordinates / schedules transportation for volunteers; Maintain tracker of no-show volunteers until reschedule has been completed; Maintain tracker of screening volunteers without an upcoming scheduled appointment; Send weekly reports of appointment statuses to clinic staff to avoid missed appointments; Maintain a list of studies conducted at site and have general understanding of each; Submit medical records requests and track their progress; Sorting and distributing incoming mail; coordinating postage details & pick ups as needed for all outbound mail; Placing supply orders; Compiling office correspondence, filing, copying, collating, scanning as needed; Assist with preparing materials for study startup / SIVs; May assist with special projects as needed; Performs all other duties that may be requested or assigned. Provide answers, information, and conversation to the volunteers making them feel comfortable and confident in their decision to participate in a trial; Answer inbound calls and emails with a high level of customer service; Place reminder calls to confirm scheduled appointment (according to guidelines); Assist with appointment rescheduling as needed; Call volunteers who are 15 minutes or more late to arrive for their appointment; Notify appropriate staff of volunteer’s arrival and ensure they promptly come to greet them; Complete visits in the CTMS with strong attention to detail to ensure the maximum revenue is captured for billing.