Las Vegas, NV30+ days ago
THE DAY-TO-DAY: • Support customer development and retention by evaluating players' casino activity to determine appropriate incentives and exercising sound judgment to approve a limited number of comps and allowances, including rooms, food, beverages, event tickets, promotional chips, free play, airfare, or applicable discounts • Manage guest reservations using various hotel software systems and work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers • Resolve customer disputes and complaints to the satisfaction of the customer and the company • Minimum exposure to business decisions regarding customer credit lines, allowances, and comps • May attend special events to support marketing efforts and engage with customers and participate in quarterly Receivable Meetings to provide updates to the Corporate Finance group. THE PERKS & BENEFITS: • Wellness incentive programs to help you stay healthy physically and mentally • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more • Free meals in our employee dining room • Free parking on and off shift • Health & Income Protection benefits (for eligible employees) • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.