Maintenance Supervisor - 900 at Cleveland Park Dominium Management Services, LLCMaintenance Supervisor - 900 at Cleveland ParkOld Hickory, TNDominium’s values – EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution – guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance.
Maintenance Supervisor (Multi-Site) - Swiss View & Swiss Ridge Dominium Management Services, LLCMaintenance Supervisor (Multi-Site) - Swiss View & Swiss RidgeFranklin, TNDominium’s values – EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution – guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We are currently seeking a Maintenance Supervisor to join our team at Swiss View & Swiss Ridge , two apartment communities (116 total units) on the same street in Nashville, TN.
NewBilingual Maintenance Technician Asset LivingBilingual Maintenance TechnicianNashville, TN$25–$28 / hourin all directions, lifting and placing objects of 100+ lbs., communicate with others to exchange information, repeat motions that may include wrists, hands and/or fingers, operate machinery and power tools, operate motor vehicles and/or golf carts, assess the accuracy, neatness, and thoroughness of the work assigned, identify and inspect objects and areas, exposed to outdoor weather elements (wind, precipitation) including low and high temperatures and exposed to hazardous chemicals, and able to work overtime, weekends, night hours (on-call property emergencies). The employee is frequently required to ascend and descend ladders, stairs, ramps, step stools, etc., move self in different positions to accomplish tasks in various environments, including tight and confined spaces, traverse flat and uneven terrain, work in an overhead position and/or reaching, adjust or move objects of 100+ lbs.
Facility Maintenance Attendant Hendrick Automotive Group CorporateFacility Maintenance AttendantFranklin, TennesseeFull timeDuties are performed throughout the premises, both indoors and outdoors Due to the nature of the position, employee may be exposed to various work environments and required to perform a variety of tasks. Work includes frequent movement around the company facilities and the outdoor car lot to perform various cleaning and maintenance tasks.
NewAccounts Receivable Supervisor Vaco LLCAccounts Receivable SupervisorBrentwood, TN$35–$40 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Senior Maintenance Engineer Marriott International, IncSenior Maintenance EngineerNashville, TN$21Display professional journeyman level expertise in at least three of the following areas with basic skills in the remaining: air conditioning and refrigeration, electrical, plumbing, carpentry and finish skills, mechanical, general building management, pneumatic/electronic systems and controls, and/or energy conservation. Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way.
NewBilingual Warehouse Janitorial Site Supervisor Kellermeyer Bergensons ServicesBilingual Warehouse Janitorial Site SupervisorLebanon, TN$19We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more —maintain clean, efficient and welcoming spaces that support their operations. Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily .
Materials Supervisor II A.O. SmithMaterials Supervisor IIAshland City, TNThe company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. Oversees and ensures proper production control planning and scheduling programs to meet sales forecasts and to balance the level of manpower and machine requirements.
Supervisor of Furniture Repair Technicians Rooms To GoSupervisor of Furniture Repair TechniciansLebanon, TNMore than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. The successful candidate will supervise and mentor associates responsible for monitoring service technicians in the field, adjusting routes, and troubleshooting customer care conditions.
NewMaintenance Technician Gallery ResidentialMaintenance TechnicianNashville, TNCompletes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Demonstrates customer services skills by treating residents and others with respect, interfacing face-to-face with residents and service team, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
Materials Supervisor - 2nd Shift A.O. SmithMaterials Supervisor - 2nd ShiftAshland City, TNThe company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. Oversees and ensures proper production control planning and scheduling programs to meet sales forecasts and to balance the level of manpower and machine requirements.
NewArea Maintenance Manager Amazon.com Services LLC - A57Area Maintenance ManagerLebanon, TNYou will navigate between managing preventative maintenance programs, coordinating with operations teams, and responding to emergencies that require quick, decisive action while also balancing proactive planning with real-time problem resolution. About the Role: As an Area Maintenance Manager, you will transform workplace environments by leading a dynamic maintenance team that ensures safety, efficiency, and operational excellence.
Community Manager Asset LivingCommunity ManagerNashville, TN$60,000–$65,000 / yearin all directions, lift and place objects up to 25 lbs., operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, traverse flat and non-flat terrain, be exposed to hazardous chemicals. The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs.
Maintenance Supervisor Mural IndustrialMaintenance SupervisorNashville, TN$85,000–$90,000 / yearMust be "hands on" in performing change overs, making equipment repairs, part ordering, and any other maintenance functions to prevent down time and improve efficiencies for all departments. Technical ability to demonstrate sound methodology in the execution of the mechanical, Hydraulic, and electrical repairs of equipment and in providing long term resolution to equipment failures.
Maintenance Supervisor Riverstone CommunitiesMaintenance SupervisorFranklin, TN$58,000–$71,000 / yearA workplace that CARES about their team members, where you aren't just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better. Additional residential repairs including replacing/installing floors, installing siding and skirting, installing/replacing doors and windows, drywalling and painting.
Maintenance Supervisor Hawthorne Residential PartnersMaintenance SupervisorMurfreesboro, TNMaintenance Supervisor - Specific Benefits: Maintenance Supervisors are eligible for a monthly renewal bonus program, quarterly performance bonuses, and quarterly resident satisfaction bonuses in addition to their hourly compensation. Vendor Management: Fosters and maintains strong vendor relationships to ensure that Make Ready apartments are completed on schedule.
Maintenance Supervisor- Murfreesboro, TN Burlington Capital PropertiesMaintenance Supervisor- Murfreesboro, TNMurfreesboro, TNMaintenance team members protect and improve the overall appearance and maintenance of the property, and we value maintenance supervisors who understand their individual and team impact on the overall success of the property and resident retention. We pride ourselves in the quality living experience we provide to our residents and therefore are considering individuals with demonstrated abilities in the areas of leadership, maintenance, repairs and customer service.
Maintenance Supervisor Stars and StrikesMaintenance SupervisorSmyrna, TNFull timeAs a Building Maintenance Supervisor, you must exhibit excellent guest service while ensuring overall facility maintenance, lanes, pinsetters, pins, bowling balls, ball returns, scoring equipment, and all other related mechanical systems are operating at the highest level of efficiency. Stars and Strikes Bowling Entertainment Center is seeking an experienced Maintenance Supervisor who is ready to be part of a high volume, fast-paced Entertainment Center.
Maintenance Supervisor Fairfield ResidentialMaintenance SupervisorNashville, TennesseeDriven by Vision: We are a vertically integrated operator and investment manager in the multifamily sector with in-house development, construction, acquisition, and property and asset management services. Strong knowledge of residential plumbing, electrical, HVAC, carpentry, and appliance repair work.
Fleet Maintenance Supervisor Republic ServicesFleet Maintenance SupervisorMurfreesboro, TennesseeMaintain advanced knowledge of engine, emission systems, transmission, brake, hydraulic and electrical systems to perform advanced preventive and repair maintenance functions on heavy equipment and vehicles used by Company, on site and on the road, including: engine chassis repair and maintenance; knowledge of vehicle body control systems, including hydraulics and electrical systems to maintain and repair vehicles in a timely and safe manner; knowledge of heating and air conditioning systems to effectively diagnose and repair complex heating and cooling systems in vehicles in a timely and safe manner; and knowledge of welding tools to fix heavy equipment in a safe and efficient manner to ensure equipment is back in an operable condition as quickly and as safely as possible. Manage related administrative matters for team, including payroll, maintenance of employee records, records of all preventive and corrective maintenance performed, recording of all information into Dossier Maintenance Software, prepare and submit budget for approval, set departmental goals to align with targets and performance objectives established by division’s leadership.
NewMaintenance Supervisor CRH PlcMaintenance SupervisorFranklin, TNOur portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard hardscape, Echelon Masonry, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, and Techniseal sands and sealant technologies. The Maintenance Supervisor will be responsible for overall supervision and coordination of workers activities related to the setup, installation, maintenance and repair of equipment, tools and machinery to ensure to non-stop operation of the plant/location assigned.
Maintenance Supervisor Metropolitan Government of Nashville and Davidson CountyMaintenance SupervisorNashville, TN$57,472–$66,341 / yearKnowledge of tools, materials, methods and practices used in the maintenance and repair of buildings and structures; knowledge of building systems and operations; detail oriented and ability to handle multiple tasks; ability to plan and supervise the work of others; ability to perform skilled work in HVAC, plumbing, carpentry, painting, masonry, appliance repair and electrical systems; knowledge of pest control; ability to communicate verbally and in writing; willingness, mental and physical ability to perform the duties involved in this classification. Knowledge of the principles and practices of public housing and federal, state and local laws and regulations governing housing operations; knowledge of general accounting, budgeting and procurement policies and practices; ability to make good decisions; ability to maintain courteous communications with residents; ability to establish working relationships with property managers, service partners and low-income residents; excellent computer skills.
Maintenance Supervisor GpacMaintenance SupervisorColumbia, TN65000–80000The Maintenance Supervisor is responsible for leading and coordinating daily maintenance activities to ensure safe, reliable, and efficient operation of manufacturing equipment and facilities. This role supervises maintenance technicians, prioritizes work orders, and drives preventive and corrective maintenance programs to minimize downtime and support production goals.
Maintenance Supervisor (Production Maintenance) Mahle GmbHMaintenance Supervisor (Production Maintenance)Murfreesboro, TNThis role is responsible to: Build and execute a lean, continuous improvement roadmap aligned with MPS (MAHLE Production System) principles, prioritizing high‑value opportunities and engaging cross‑functional teams at every level. As a Maintenance Supervisor (Production Maintenance) reporting to the Head of Operations Support -Filters, you will be responsible to manage a team to achieve the goals of the plant while delivering operational improvements which will result in bottom line, quantified results.
Maintenance Supervisor Weinstein PropertiesMaintenance SupervisorNashville, TNIn this role, you will be managing and coordinating activities of a service team to ensure that all upkeep, inventory and repair of grounds and buildings of the property are completed in an efficient manner, as well as working as part of the team to complete all maintenance duties. Our maintenance team will diagnose problems and make repairs in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural and appliances.
Maintenance Supervisor RAM Partners, LLCMaintenance SupervisorMurfreesboro, TN$33–$34 / hourIf you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Talent Acquisition Partner at talent@rampartnersllc.com. RAM Partners, LLC, is a full-service real estate management company that manages more than 80,000 apartments throughout the United States.
Maintenance Supervisor - Off Shift HRU-TechMaintenance Supervisor - Off ShiftSpring Hill, TennesseeThis role is responsible for supervising mechanics and electricians within a body shop environment, ensuring equipment reliability, minimizing downtime, and maintaining safe and efficient production operations. We are seeking an experienced Maintenance Supervisor to lead a team of skilled maintenance professionals supporting a high-volume automotive manufacturing operation.
Maintenance Supervisor II PK ManagementMaintenance Supervisor IINashville, TennesseeThe supervisor leads the on-site maintenance staff and participates in the diagnosis of problems and repair in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling,, exterior structural and appliance. Coordinating Skills – ability to prioritize projects, service requests and other tasks, ability to maintain records and schedule tasks for Service Technicians, ability to handle unforeseen circumstances.
Maintenance Supervisor - Chapel Ridge of Gallatin Dominium Management Services, LLCMaintenance Supervisor - Chapel Ridge of GallatinGallatin, TNFull timep>We are currently seeking a Maintenance Supervisor to join our team at Chapel Ridge of Gallatin , a 208 unit apartment community in Gallatin, TN. Dominium’s values – EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution – guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners.
NewMaintenance Supervisor Optimal Inc.Maintenance SupervisorSpring Hill, TNContractorRequired Skills:Experience reading and understanding electrical, pneumatic, and hydraulic blueprintsExperience solving complex problems and working in a fast-paced environmentStrong interpersonal skills, experience managing conflict and decision makingExperience managing, leading people, and addressing performance concernsDemonstrate a high analytical ability to solve complex problemsBasic computer proficiency (i.e., Microsoft Word, typing, email, etc.)Preferred Skills:Strong critical thinking and analytical skillsExperience working on multiple projects simultaneouslyWillingness to ask questions, take initiative and be resourcefulHigh level of integrity, ability to deal with ambiguity, self-directedExperience collaborating across multiple functions within a manufacturing settingEducation/Experience:Associate degree in Engineering or related technical field preferred. Summary:The main function of a maintenance supervisor is to establish, implement, and maintain long-range plans for improvement of maintenance activities and provide technical assistance to the manufacturing departments supported.
Maintenance Supervisor - Sojourn Nolensville *HVAC Certified* Bedrock Property ManagementMaintenance Supervisor - Sojourn Nolensville *HVAC Certified*Nashville, TennesseePOSITION SUMMARY: As the Maintenance Supervisor, you will oversee the entire maintenance process for the property by ordering supplies, diagnosing maintenance problems, and performing service requests while having a strong background in HVAC, plumbing, electrical, and general carpentry. Plumbing or Electrical Licenses: Depending on state requirements, licenses or certifications in plumbing or electrical work are advantageous and support a broader range of maintenance capabilities.
Maintenance Supervisor - The Paddock at Grandview Bedrock Property ManagementMaintenance Supervisor - The Paddock at GrandviewNashville, TennesseePOSITION SUMMARY: As the Maintenance Supervisor, you will oversee the entire maintenance process for the property by ordering supplies, diagnosing maintenance problems, and performing service requests while having a strong background in HVAC, plumbing, electrical, and general carpentry. Plumbing or Electrical Licenses: Depending on state requirements, licenses or certifications in plumbing or electrical work are advantageous and support a broader range of maintenance capabilities.
Maintenance Supervisor - Oaks at Old Hickory Bedrock Property ManagementMaintenance Supervisor - Oaks at Old HickoryNashville, TennesseePOSITION SUMMARY: As the Maintenance Supervisor, you will oversee the entire maintenance process for the property by ordering supplies, diagnosing maintenance problems, and performing service requests while having a strong background in HVAC, plumbing, electrical, and general carpentry. Plumbing or Electrical Licenses: Depending on state requirements, licenses or certifications in plumbing or electrical work are advantageous and support a broader range of maintenance capabilities.
NewMaintenance Supervisor APG SouthMaintenance SupervisorFranklin, TNOur portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies. The Maintenance Supervisor will be responsible for overall supervision and coordination of workers activities related to the setup, installation, maintenance and repair of equipment, tools and machinery to ensure to non-stop operation of the plant/location assigned.
Maintenance Supervisor FirstService CorpMaintenance SupervisorSpring Hill, TNClosely monitors, identifies and communicates problems in every phase of general maintenance of the building(s), including areas of carpentry, electrical work, HVAC, plumbing, mechanic, painting, flooring, patching, general hardware, other minor building repairs and cleanliness. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies.
Sweeping & Maintenance Supervisor- Nights Vets HiredSweeping & Maintenance Supervisor- NightsNashville, TennesseeThe Sweeping & Maintenance Supervisor is responsible for leading roadway sweeping and maintenance operations, supervising field crews, coordinating traffic control, and ensuring all maintenance activities are completed safely, efficiently, and in compliance with project requirements. Experience operating heavy equipment, including roadway sweepers, loaders, skid steers, forklifts, and asphalt rollers.
NewMaintenance Supervisor Brookside PropertiesMaintenance SupervisorNashville, TNThis is a leadership role for a hands-on maintenance professional who takes pride in safe, efficient operations and well-maintained communities. We’re hiring an experienced Maintenance Supervisor for a well-established downtown Nashville apartment community in the Fifth Avenue District .
NewMaintenance Supervisor Envolve Client Services Group LLCMaintenance SupervisorNashville, TN$27–$29 / hourMust possess the knowledge and have the tools to perform on-site basic repairs including HVAC systems, appliances, water heaters, facility electrical systems, plumbing systems, and any other special equipment on a property. Must be capable of performing administrative duties including following proper procedures for recording maintenance requests and responding to them, use proper forms, and maintain inventory of parts.
Maintenance Supervisor, Argento at Three86 Sterling GroupMaintenance Supervisor, Argento at Three86Gallatin, TNAs a Maintenance Supervisor you will: Leader to on-site maintenance staff in diagnosis of problems and repair in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliances. Other Requirements (Background Check and Drug Screening): Must be able to pass a drug test, driving record, credit check, criminal history, and background checks prior to employment with Sterling Management Ltd.
Maintenance Supervisor Kforce Inc.Maintenance SupervisorSpring Hill, TN$39–$42Summary: The main function of a Maintenance Supervisor is to establish, implement, and maintain long-range plans for improvement of maintenance activities and provide technical assistance to the manufacturing departments supported. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.
Maintenance Supervisor Innophos Holdings IncMaintenance SupervisorNashville, TNTake the lead, and work with engineering and supervisors, to troubleshoot plant process upsets and equipment breakdowns, reprioritizing maintenance efforts as necessary to reduce downtime for emergent work. The role is also responsible for developing and managing maintenance scheduling information, supporting the procurement of parts, equipment, and services, and providing technical guidance for equipment troubleshooting as needed.
Maintenance Supervisor - 900 at Cleveland Park Dominium Management Services IncMaintenance Supervisor - 900 at Cleveland ParkNashville, TNDominium's values - EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution - guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance.
Maintenance Supervisor AmcorMaintenance SupervisorTennesseeMust possess mathematical skills and blueprint reading knowledge Must have a strong knowledge of the mechanical crafts and procedures including the millwright trade, pipefitting, hydraulics, pneumatics, welding, sheet metal, and machinist skills. The Maintenance Supervisor is responsible for supervising the daily operations of the Maintenance Department and its employees including the repair and upkeep of all production and plant equipment and the repair and maintenance of buildings and grounds.
Maintenance Supervisor Highmark Residential, LLCMaintenance SupervisorHermitage, TennesseeFull timeWorks hands-on to ensure market-ready, occupied and preventative maintenance is performed accurately and in a timely manner. Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field.
Maintenance Supervisor Optimal StaffingMaintenance SupervisorSpring Hill, TNThe main function of a maintenance supervisor is to establish, implement, and maintain long-range plans for improvement of maintenance activities and provide technical assistance to the manufacturing departments supported. A typical maintenance supervisor is responsible for the effective use of personnel, materials, and equipment in supporting SPQRC initiatives.
Maintenance Supervisor - Antioch, TN Madison CommunitiesMaintenance Supervisor - Antioch, TNAntioch, TNAt Madison Communities, we pride ourselves on being more than just a multifamily housing provider—we’re creating vibrant, welcoming communities where residents love to live and thrive. Since our founding in 2009, we’ve grown to become a trusted name in the multifamily sector, focusing on high-quality, suburban, garden-style apartment homes across the Southeast.
NewMaintenance Supervisor Ledic Management GroupMaintenance SupervisorNashville, TN$27–$29 / hourMust possess the knowledge and have the tools to perform on-site basic repairs including HVAC systems, appliances, water heaters, facility electrical systems, plumbing systems, and any other special equipment on a property. Must be capable of performing administrative duties including following proper procedures for recording maintenance requests and responding to them, use proper forms, and maintain inventory of parts.
NewMaintenance Supervisor S&S Property Management IncMaintenance SupervisorGoodlettsville, TNFull timeThe successful candidate will have extensive experience in HVAC with a proven track record in HVAC installation, repair, and replacement in a residential community setting. At least 3 years of Multi-Family experienceValid Drivers LicenseCPO, HVAC, and EPA Certification (preferred).You must be Authorized to work in the US and you must have reliable transportation.
Maintenance Supervisor - Apex Marathon Village Education Realty Trust Inc (Inactive)Maintenance Supervisor - Apex Marathon VillageNashville, TN$30–$32 / hourOversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
Maintenance Supervisor - Avana Overlook Education Realty Trust Inc (Inactive)Maintenance Supervisor - Avana OverlookAntioch, TN$36–$38 / hourOversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.