FULL_TIME

FEED

UNKNOWN

The Knowledge Manager leads business process development by designing, implementing, and optimizing knowledge management systems that enhance data operations. Founded in 1989 and headquartered in Reston, Virginia, SOSi is a private defense and government solutions business specializing in advanced technology systems and mission support.

SOSi

Knowledge Manager

SmartRecruiters_Organic_Non_Easy_Apply

OTHER

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions) Serve as the traveling, customer-facing technical representative for deployed softwareSupport various CONUS customer locations (up to 30% travel) with the primary location base being in TampaGuide technical and non-technical users through complex Intelligence research workflows and toolsDeliver training sessions, workflow demonstrations, and user onboardingCreate training materials (manuals, power points, handouts) to support training eventsTroubleshoot user issues and coordinate fixes with internal engineering teamsDocument user challenges, best practices, and operational patterns; relay actionable feedbackAssist with configurations, updates, and basic operational maintenance as required The Customer Success Manager will support system users in their execution of Intelligence and OSINT tradecraft practices, guiding users through analytical workflows, data inquiries, and research best practices that maximize the efficiencies of the software provided.

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<h1>ABOUT NTS</h1>
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<p>NexTech Solutions is a team of experts and engineers who understand the challenges that Federal agencies face in finding and implementing the best technologies and IT solutions to meet mission requirements. We work with our government customers in the defense and civilian agencies to identify new technologies.</p>
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<h2>OUR MISSION</h2>
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<p>NTS empowers our people to solve difficult problems by challenging the status quo; delivering uncompromising technology, unrivaled services, and unwavering support to our clients.</p>
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<h2>OUR CORE VALUES</h2>
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<h4>COMMITTED TO EXCELLENCE:</h4>
We believe that performing to the highest standards, encouraging and promoting excellence through innovation and creativity is fundamental to our ability as an organization.</div>
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<h4>INNOVATIVE:</h4>
We believe that challenging the status quo in a changing world demands embracing life-long learning, staying ahead of the curve, thinking outside of the box, and a dedication to growth.</div>
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<h4>CUSTOMER-FOCUSED PASSION:</h4>
We put our customers at the heart of everything we do. We believe that our people are our greatest asset and that our customers will never love our company until our people love it first. We strive to provide a talented workforce that is paid well, appreciated, listened to, promoted, involved in decisions, and challenged so they can enthusiastically and passionately deliver responsive, timely, quality work.</div>
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<h4>ETHICAL:</h4>
We promote honesty, integrity, and openness in all we do. We act with integrity and honesty in the work we do, the people we interact with, and in the decisions that we make. We are ethical in all interactions and maintain the highest ethical standards. We are accountable to one another and to our partner vendors and customers to whom we serve.</div>
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<h4>FAIRNESS IN ALL THAT WE DO:</h4>
We believe that our greatest potential can only be achieved in a collaborative solutions-oriented environment of common purpose and shared success where everyone is treated fairly.</div>
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YEAR

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linkup_via_bold

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Maintenance Manager Jobs in Largo, FL

Knowledge Manager SOSi

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