li>As a member of the Campus Design and Facilities (CDF) leadership team, ensures programs and services within CDF meet the needs of the Gallaudet community, reflect best practices, and align with the University's mission and strategic goals; leads service improvements through the use of AI, smart technologies, and data-driven decision-making; develops and updates policies and procedures to ensure compliance with applicable laws, regulations, insurance requirements, and collective bargaining agreements; promotes a safe and healthy work environment; and fosters effective collaboration across CDF through training, procedures, and operational support.
Oversees Service Center operations, including work order management and customer service; leads the implementation of Smart Campus technologies and AI-powered systems to enhance service delivery, data utilization, predictive maintenance, and energy management; ensures scheduled, unscheduled, and emergency work requests are processed efficiently; and maintains effective communication and relationships with the campus community to resolve issues and improve the user experience.