Contributes to the partnership among clinical practitioners, patients and families ensuring decisions respect patients' wants, needs and preferences, * Contributes to provide education and support to patients to enable patients to make decisions and participate in their own care, * Contributes as a member of a clinical team accountable for a patient's physical and mental health care needs including prevention, wellness, acute care and chronic care, * Participates in coordinated care across all elements of the broader health care system, including specialty care, hospitals, home health care and community services, * Contributes to offering patients the ability to access services with shorter waiting times, “after hours” care, 24/7 electronic or telephone access and communication through health IT, * Contributes to a care team of clinicians and staff to ensure that patients and families make informed decisions about their health. * Answers patient calls with accuracy and properly document patient needs, * Appointment scheduling, including financial counseling for day surgery, reminder calls, patient financial responsibility and future appointments, Arrives patients including preparation of paperwork/charts, collection and receipting of copays, tokens distributed and authorized deferments, * Registration including eligibility, demographics and Medicare and third party coverage, communicates any obstacle to access or authorization to patient, referral source, UTMB Physician and clinical staff appropriately, * Dispositions patient within designated timeline.