pleasanton, CA30+ days ago
Promotes a guest-centric culture and holds restaurant managers accountable for continuously improving the guest experience, including: reviews guest experience reports (i.e. Voice Of Guest, Earn the Next Visit, guest relations calls), coaches and empowers restaurant management to deliver on all aspects of the guest experience including food quality and safety, speed of service, employee friendliness, problem resolution, cleanliness and order accuracy. Ensures a restaurant environment that is fun, clean and safe; ensures employees understand and acknowledge monthly safety lesson plans; conducts post injury investigations including reporting lost time claims to the Asset Protection Department and providing witness statements, videos and police reports to the Risk Management Department; understands and utilizes Jack in the Box systems, processes, and tools; and complies with policies, procedures, and regulatory requirements.