NewManager, People Operations (HR) Ace HardwareManager, People Operations (HR)Cumming, GA$65,000–$85,000 / yearFull timeThe position serves as a business partner to executive leadership while owning HR operations, employee relations, compensation, compliance, organizational development, HR technology, acquisitions, and continuous process improvement. The Manager, People Operations is responsible for leading the end-to-end people operations function across a multi-state retail organization.
NewSenior Customer Service Manager UlineSenior Customer Service ManagerBraselton, GAAs a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Staff - Registered Nurse (RN) - Manager - $74K-105K per year GentivaStaff - Registered Nurse (RN) - Manager - $74K-105K per yearGainesville, GA$74,000–$105,000 / yearWith more than 550 locations and thousands of compassionate clinicians across 38 states, our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon.
NewPC Operations Manager - Modular Solutions Sunbelt RentalsPC Operations Manager - Modular SolutionsOxford, GA$56,304–$77,418 / yearSunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service. Position Objective: The PC Operations Manager is responsible for the support of the operations at the PC with focus on customer service, employee development, fleet utilization and maximizing profits.
NewGeneral Manager - EVS - Northeast Georgia Health System AramarkGeneral Manager - EVS - Northeast Georgia Health SystemGainesville, GAIn order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.
Sales Manager Hendrick Automotive Group CorporateSales ManagerBuford, GeorgiaFull timeEnsure successful achievement of all monthly sales & CSI objectives for the dealership, as outlined by the manufacturer and the Hendrick Pre-owned Performance Plan Objectives. The Sales Manager is responsible for operations, sales performance results, employee supervision, and customer satisfaction in the Sales Department.
NewShow Tech/Stage Manager - Stone Mountain Park and Attractions AramarkShow Tech/Stage Manager - Stone Mountain Park and AttractionsStone Mountain, GAThe Show Tech/Stage Manager is responsible for operating sound and light boards for seasonal entertainment productions and assists in the load in and strike of productions. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
NewManager, Platform Engineering CargillManager, Platform EngineeringSuwanee, GA$120,000–$160,000In-depth knowledge of addressing the unique security challenges of Large Language Models (LLMs), Generative AI, or Agentic AI systems, including model misuse, prompt injection, hallucination risk, and data governance. Collaborate with AI platform engineers, cloud engineers, software engineers and other key stakeholders to create security solutions aligning to industry’s best practices while fostering trusted relationships.
Sales Manager UlineSales ManagerBraselton, GAConduct regular joint sales calls with Sales Representatives and Account Managers and work closely with strategic accounts. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations and 17 sales offices.
HR Manager Vaco LLCHR ManagerAthens, GA$40–$50 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewTerritory Sales Manager UlineTerritory Sales ManagerBraselton, GAUline, a name millions of businesses across North America know and trust, is looking for an experienced Territory Sales Manager to build our growing Huntsville, Alabama market. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations and 17 sales offices.
NewSales Account Manager UlineSales Account ManagerBraselton, GAUline, a name millions of businesses across North America know and trust, is looking for an experienced Sales Account Manager to build our growing Huntsville, Alabama market. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations and 17 sales offices.
NewRegional Marketing Manager Vaco LLCRegional Marketing ManagerDuluth, GA$120,000–$130,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Lead Product Manager, DMS Accounting Cox AutomotiveLead Product Manager, DMS AccountingTucker, GA$111,500–$185,900As a Lead Product Manager for DMS Accounting, you will own the product vision and execution for core accounting workflows - including Cash Receipts & Payment Application, Deal Posting Integrity, and Accounts Payable automation - that serve dealership controllers, office managers, and CFOs across some of the largest dealer groups in the country. Additionally, you have 5 or more years of product management experience with at least 2 years owning a B2B or enterprise software product, experience delivering software in Agile or SAFe environments using tools such as Rally or Jira, and a Bachelor's degree in Business, Finance, Accounting, Computer Science, or a related field - or equivalent practical experience.
NewLicensed Optical Manager Full Time BJ's Wholesale ClubLicensed Optical Manager Full TimeCumming, GAProvides support to Members in making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money related transaction, and completing paperwork necessary to place and process orders. Provides a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, being open and honest in communication and maintaining a friendly, pleasant demeanor with Members at all times.
NewGeneral Manager Capstone Logistics LLCGeneral ManagerLithonia, GACapstone is a North American supply chain solutions partner with more than 600 operating locations, 20,000 associates, and 60,000 carriers. Have direct oversight of all inbound, receiving, selection, product rotation, outbound, inventory controls, and customer service operations meet and exceed expectations.
NewHome Health RN Clinical Manager, $10K Sign-on Bonus (Eligible) CenterWell Home HealthHome Health RN Clinical Manager, $10K Sign-on Bonus (Eligible)Cumming, GA$77,200–$106,200 / yearOur care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients.
Product Commercialization & Readiness Manager Cox AutomotiveProduct Commercialization & Readiness ManagerPeachtree Corners, GA$92,300–$153,900He/she must also be a strong people influencer and driver for a shared future vision, collaborating with and/or guiding the work of teams that include product management, business operations, change management, training, sales, performance management, project/program management, marketing, client care, and implementation teams to ensure a successful launch occurs for both internal and external clients. Define & Measure Success : Work with Business Operations leaders, Product Management, Product Marketing and Product Analytics teams to ensure key product value metrics are defined and can be measured during all stages of the launch using KPI's, metrics, analytics, dashboards, etc.
Sr Product Manager, AI Lead to Cash Cox AutomotiveSr Product Manager, AI Lead to CashPeachtree Corners, GA$101,500–$169,100AI Strategy & Vision: Provide leadership in defining and executing the short to mid-term AI strategy for Lead to Cash process enablement, including the creation and execution of AI product development plans, budget allocation, and definition of AI capability requirements that support sales cycle efficiency, revenue operations, and end-to-end Lead to Cash workflow optimization. Cross-Functional AI Integration: Drive alignment across Sales, Finance, Operations, and Technology teams by identifying opportunities for AI implementation that enhance Lead to Cash efficiency, automate manual tasks, reduce cycle times, and provide intelligent insights for better revenue decision-making.
NewExperienced CPA/Tax Manager Accountant - Duluth BJM Employer IncExperienced CPA/Tax Manager Accountant - DuluthDuluth, GAAs the Tax Manager Accountant you’ll oversee daily operations, coach, hire and inspire your team, strengthen current client relationships and build new ones, and implement strategies to drive performance revenue and review. At BJM Group, we’re more than just an accounting firm we’re a growing network of professionals who value teamwork, innovation, and community impact.
Clinical Capability Manager JouléClinical Capability ManagerAthens, GAActs as the document coordinator in the Vault Quality Documents (VQD) document management system facilitating activities related to coordinating review of, update and creation of local SOPs, upload of project critical documentation and protocols, reports, and amendments. Responsible for designing, developing, implementing, maintaining, overseeing, and continuously improving processes and technologies that empower clinical trial teams to efficiently plan and deliver clinical trials.
Sr Product Manager Cox AutomotiveSr Product ManagerNorcross, GA$101,500–$169,100Your responsibilities will span product discovery, roadmap definition in partnership with product leadership, stakeholder engagement, go-to-market planning, and identification of future platform opportunities based on organizational objectives and operational needs. You will collaborate closely with release train leaders and team members across product, engineering, UX, and operations to ensure timely, high-quality delivery of platform capabilities that maximize value.
Lead Product Manager - Service Enablement - Supply Chain Cox AutomotiveLead Product Manager - Service Enablement - Supply ChainNorcross, GA$111,500–$185,900You'll serve as the primary product partner for Supply Chain, delivering integrated capabilities across ServiceNow, Oracle, contract management systems, and any additional platforms required to support end-to-end supply chain operations. You'll spend the majority of your time embedded with Supply Chain stakeholders - understanding their workflows, processes, and policies - and translating those needs into well-scoped, prioritized capabilities that reduce manual effort, improve data visibility, and enable more scalable operations.
NewLead Product Manager Cox AutomotiveLead Product ManagerPine Lake, GA$111,500–$185,900Product Ownership : serve as liaison for the product(s); partner with development teams to establish acceptance criteria, manage priorities and backlog for team(s) ensuring delivery aligns with business strategy and requirements, support team planning; manage communication across stakeholder groups. Product Roadmap : Synthesize discovery into a transparent, outcome-oriented roadmap that sequences near-term wins and longer-horizon strategies; maintain the roadmap and ensure transparency in communication of deliverables with internal stakeholders and clients.
NewIT Manager, Ops Tech Solutions (OTS) Amazon.com Services LLCIT Manager, Ops Tech Solutions (OTS)Braselton, GAYour internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.
Director of Distribution & Operations UlineDirector of Distribution & OperationsBraselton, GA$260,000–$350,000 / yearJoin Uline as a Director of Distribution & Operations and lead from the warehouse floor, staying connected to daily operations while developing high-performing teams and delivering the exceptional service our customers count on. 10+ years leading high-volume distribution operations, including direct leadership of warehouse managers and teams of 400+ people.
Field Delivery Location Manager - Buford GA Best BuyField Delivery Location Manager - Buford GABuford, GeorgiaAs a Field Delivery Location Manager, you'll oversee the final mile delivery and installation teams at warehouses in your designated region. In addition to final mile execution, you'll oversee day-to-day warehouse operations, including receiving, storage and dispatching.
Combo Locations Manager Service Corporation InternationalCombo Locations ManagerSnellville, GAResponsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture.
Location Procurement Manager Siemens AGLocation Procurement ManagerPendergrass, GA$109,670–$188,006 / yearExperience level Mid-level Professional Job type Full-time Work mode Hybrid (Remote/Office) Employment type Permanent Location(s) Pendergrass - Georgia - United States of America Position Title: Location Procurement Manager (New Factory Launch & CapEx)Location: Pendergrass, GA (Hybrid)Are you looking for a company that empowers talent? #Hybrid #LI-AB1 #transformtheeverydaywithus #siemens #procurement #PM #electricalproducts #sourcing #supplychainmangement #locationprocurementmanager You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees.
Combo Locations Manager SCI Shared Resources, LLCCombo Locations ManagerSnellville, GAResponsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth.
NewCNP Manager - Location TBD Alabama State Department of EducationCNP Manager - Location TBDAthens, GAJob Title: CHILD NUTRITION PROGRAM MANAGER Supervised by/Reports to: Principal/ Director of Child Nutrition Program FLSA Status: Non-Exempt Job Goals: To provide direction, planning, monitoring, and oversight of local school Child Nutrition Program (CNP). To supervise, direct, develop, and evaluate CNP personnel and designated staff to ensure quality and safety of school system food services that enhance student achievement and educational programs.
Operations Manager - Reverse Logistics ODP Business Solutions LLCOperations Manager - Reverse LogisticsBuford, GA$65,000–$83,000 / yearAbout The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Primary Responsibilities: Operational Leadership & Performance: Oversee daily receipt, scanning, and processing of store returns and recyclable items from Office Depot retail locations, including individual items, bulk, and boxed return inbound formats while maintaining a strong focus on KPIs, quality, Utilize forecasting tools and methodologies to align labor, capacity, and resources with current and anticipated volume.
Operations Manager - Reverse Logistics The ODP CorpOperations Manager - Reverse LogisticsBuford, GAAbout The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Primary Responsibilities: Operational Leadership & Performance: Oversee daily receipt, scanning, and processing of store returns and recyclable items from Office Depot retail locations, including individual items, bulk, and boxed return inbound formats while maintaining a strong focus on KPIs, quality, Utilize forecasting tools and methodologies to align labor, capacity, and resources with current and anticipated volume.
Operations Manager - Reverse Logistics ODP Business SolutionsOperations Manager - Reverse LogisticsBuford, GA$65,000–$83,000 / yearAbout The ODP Group : The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. . Operational Leadership & Performance: Oversee daily receipt, scanning, and processing of store returns and recyclable items from Office Depot retail locations, including individual items, bulk, and boxed return inbound formats while maintaining a strong focus on KPIs, quality, Utilize forecasting tools and methodologies to align labor, capacity, and resources with current and anticipated volume.
Area Operations Manager - Lawrenceville, GA BLUE STREAK COURIERSArea Operations Manager - Lawrenceville, GALawrenceville, GATechnical Skills - Strives to continuously build knowledge and demonstrate skills; Shares expertise with others; This may include, but is not limited to, being proficient in Microsoft Word, Microsoft Excel, Mapping Software, and current Blue Streak courier dispatch software. If an emergency or urgent issue(s) arise outside of the normal working schedule, Exempt employees are expected to respond in a prompt and timely manner to phone calls and/or texts and respond to urgent emails no longer than by end of day.
Operations Manager CrunchOperations ManagerBuford, GAThe company is rapidly expanding its club footprint throughout Florida, Georgia, North Carolina, Tennessee, Texas, and Arizona and is led by a veteran management team with over one hundred years of combined experience in the fitness industry. With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members regardless of fitness level and is well positioned to take advantage of consumers' increasing focus on health and wellness.
Operations Manager CR Fitness HoldingsOperations ManagerBuford, Georgia$14–$18.50 / hourOur gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more. The company is rapidly expanding its club footprint throughout Florida, Georgia, North Carolina, Tennessee, Texas, and Arizona and is led by a veteran management team with over one hundred years of combined experience in the fitness industry.
NewHealthcare Operations Manager DaVita Inc.Healthcare Operations ManagerConyers, GAMinimum of one year experience required in management (healthcare, business, or military) or equivalent renal experience (nurse, dietitian, social worker, LPN, etc.) at discretion of DVP and/or ROD. Drive operational excellence by overseeing clinic operations, including staffing, budgeting, financial performance, inventory management, and quality outcomes.
NewOperations Manager Detail DawgsOperations ManagerWatkinsville, Georgia$22–$25About Us: Detail Dawgs is a premium automotive appearance company specializing in ceramic coatings, paint correction, detailing, and paint protection services. You'll be responsible for leading the team, delivering an exceptional customer experience, and ensuring the business runs efficiently every day.
NGHS - Environmental Services Operations Manager - 2nd Shift AramarkNGHS - Environmental Services Operations Manager - 2nd ShiftGainesville, GAThe Environmental Services Operations Manager - 2nd shift is responsible for servicing and/or maintaining a physical location or site to client specifications, leads the operations of facility accounts by ensuring areas of responsibility meet objectives and client expectations. Aramark Healthcare+ is seeking Environmental Services Operations Manager - 2nd shift to join their team at Northeast Georgia Healthcare System in Gainesville, GA.
Service Operations Manager - GA - On Site Vensure Employer ServicesService Operations Manager - GA - On SiteDuluth, GAOther Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO).
Service Operations Manager - GA, On Site Vensure Employer ServicesService Operations Manager - GA, On SiteDuluth, GAOther Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO).
NewLive Operations Manager JBS USA LLCLive Operations ManagerAthens, GA$133,698–$162,442.80 / yearESSENTIAL DUTIES & RESPONSIBILITIES: Manages, directs, and coordinates the efforts of the live operations at a processing facility, including breeder production, broiler production, hatcheries, feed mills and nutrition to produce least-cost live broilers at the desired quantity and quality to meet broiler requirements of the organization. Also directs all live haul, feed haul, and garage activities to ensure timely delivery of live birds for processing, the timely delivery of feed to growers, and the maintenance of vehicles and equipment in good working condition.
NewIT Operations Manager Herschend Entertainment Company LLCIT Operations ManagerPeachtree Corners, GAPart timeHerschend is the world’s largest family-held themed attractions company, with a portfolio of over 40 family entertainment brands across North America, including destinations, resorts, theme parks, water parks, immersive experiences, and content enjoyed by audiences worldwide. . Builds rapport with hosts & contractors; records, tracks, and documents help desk request problem-solving process in HaloITSM, including all successful and unsuccessful decisions made and actions taken through to final resolution.
Assistant Operations Manager The Joint ChiropracticAssistant Operations ManagerTucker, GAThe Joint Chiropractic is looking for an organized and proactive working Assistant Operations Manager to support multiple clinics across the Northeast Georgia / Gwinnett County area. That role includes oversight of daily operations, supporting clinic teams, and ensuring each location delivers an excellent patient experience.
Nghs - Environmental Services Operations Manager - 2Nd Shift Aramark Corp.Nghs - Environmental Services Operations Manager - 2Nd ShiftGainesville, GAThe Environmental Services Operations Manager- 2nd shift is responsible for servicing and/or maintaining a physical location or site to client specifications, leads the operations of facility accounts by ensuring areas of responsibility meet objectives and client expectations. Aramark Healthcare+ is seeking Environmental Services Operations Manager- 2nd shift to join their team at Northeast Georgia Healthcare System in Gainesville, GA.
Manufacturing Operations Manager Lincoln Electric Holdings IncManufacturing Operations ManagerGainesville, GA$104,000–$140,000 / yearThe ideal candidate is a hands-on operational leader with strong financial acumen, proven Lean/Six Sigma experience, SAP/ERP discipline, and the ability to identify, evaluate, and implement new and emerging technologies that improve safety, quality, throughput, labor productivity, asset reliability, customer delivery, and cost structure. Evaluate and champion practical applications of AI/GenAI, agentic workflow tools, machine vision, IoT sensors, connected equipment, predictive analytics, digital twins where appropriate, automated material movement, robotics/cobots, digital work instructions, and advanced scheduling tools.
Operations Manager Quality Custom Distribution ServicesOperations ManagerConyers, GAManages assigned staff, including recruiting and selecting employees, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. Golden State Foods (GSF) is one of the largest diversified suppliers in the food industry, manufacturing a range of products including sauces, dressings, condiments, syrups, and toppings for leading restaurant and retail brands.
Service Operations Manager - GA, On Site Vensure Employer Services IncService Operations Manager - GA, On SiteDuluth, GAOther Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO).
Service Operations Manager - GA - On Site Vensure Employer Services IncService Operations Manager - GA - On SiteDuluth, GAOther Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO).