Data Governance Operations Manager CBRE Group IncData Governance Operations ManagerRichardson, TXp>The Data Governance Operations Manager will be responsible for collaborating with business and platform teams to define, develop, and implement data governance, data management and data quality-related processes and tools for various BOE-related initiatives. Manage multiple data governance and BOE initiatives, leveraging project management skills to execute tasks, track progress, and ensure alignment with the overall project plan, including the enhancement of the myData property data mastering platform.
Night Senior Operations Manager Fanatics IncNight Senior Operations ManagerTXFanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Senior Operations Manager Fanatics IncSenior Operations ManagerWaxahachie, TXFanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Operations Manager WayfairOperations ManagerLancaster, TX$83,125–$91,675 / yearWe’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment.
Senior Electrical Operations Manager Tradesmen International, Inc.Senior Electrical Operations ManagerWILLS POINT, Texas$150,000–$185,000 / yearp style="margin:0px">The Senior Electrical Operations Manager reports directly to the Director of Construction and works closely with Business Development, Estimating, Project Management, and Field Operations teams. If in doubt, please call or visit your closest Tradesmen office to verify the request.
Retail Operations Manager, TurboTax - Dallas-Ft. Worth Metro Intuit IncRetail Operations Manager, TurboTax - Dallas-Ft. Worth MetroDallas, TX$41.50–$56 / hourYour team will include Local Tax Experts who provide tax filing services to customers, as well as Concierges, who are a customers first point of contact at TurboTax, experts at guiding customers to the right TurboTax solution for their specific needs. From guiding Tax Experts through complex situations, to inspiring your staff to deliver a best-in-class customer experience, youll create an environment where every interaction delights customers and reflects the TurboTax brand.
Operations Manager 5 Epitec, IncOperations Manager 5Plano, TX$49–$52 / hourThis role will focus on identifying inefficiencies, implementing process improvements, and ensuring seamless customer interactions across all touchpoints. Leverage NPS results, Medallia survey data and KPI results to provide actionable insights and drive process improvements.
Operations Manager (Operations Manager II) DHL GroupOperations Manager (Operations Manager II)TX$72,000–$85,000 / yearp>With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space. Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
Sales & Operations Manager Serenity Mental Health CentersSales & Operations ManagerFrisco, TXSerenity is seeking a Sales & Operations Manager to take the helm of a high-volume, premium service location — responsible for the people, the process, the member experience, and the bottom line. - Experience in hospitality, premium retail, or high-end service operations is an advantage — especially where the member or guest experience was the primary measure of success .
Senior Operations Manager (Operations Manager I) DHL GroupSenior Operations Manager (Operations Manager I)Wilmer, TX$85,000–$100,000 / yearWith over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space. Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
Operations Manager Janitorial Diversified Maintenance Systems, IncOperations Manager JanitorialRichardson, TXResponsibilities include, but are not limited to managing operations, controlling expenses and payroll budgets, leading other managers and guiding on handling employee issues, maintaining vendor relationships and managing risk and safety. The Operations Manager is a role model and leader and must solve problems, make informed decisions and manage the workforce and time to achieve maximum results.
Assistant Critical Operations Manager STACK Infrastructure USAssistant Critical Operations ManagerPlano, TexasAs a leader in STACK’s Critical Operations team, the ACOM must possess an expert level of knowledge and will be responsible for assisting the Critical Operations Manager in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. Expert understanding of electrical and mechanical systems used in a data center environment (e.g., UPS, Transformers, PDUs, RPPs, Chillers, CRAH, CRAC, STS, ATS, Pre-action systems).
Enterprise Operation Manager BearCom, Inc.Enterprise Operation ManagerGarland, TXp>The Enterprise Operations Manager directly supervises all Customer Service Representatives (CSRs), Service Support Representatives, and Service Coordinator roles and serves as a key manager and operational partner to the VP of Service, VP of Enterprise Sales, and Sr Program Managers ensuring accurate and timely Enterprise Service reporting, workflow coordination, and operational controls. With more than 75 branch locations and a robust nationwide service network, BearCom delivers mission-critical solutions including two-way radio systems, DAS/BDA, video surveillance, access control, and private LTE to enterprise clients, public safety agencies, education, healthcare, utilities, industrial and transportation customers.
OPERATIONS MANAGER, CUSTOMER EXPERIENCE BearCom, Inc.OPERATIONS MANAGER, CUSTOMER EXPERIENCETXp>The Operations Manager - Customer Experience is responsible for overseeing the end-to-end customer journey, managing support operations, and driving continuous improvement across all customer-facing processes. Project management: Proven ability to lead projects, manage timelines, and drive accountability across teams; PMP or similar certification is a plus.
Operations Manager - Hospitality Serenity Mental Health CentersOperations Manager - HospitalityFrisco, Texasp>We’re looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results. 10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees .
Operations Manager - Customer Experience Serenity Mental Health CentersOperations Manager - Customer ExperienceFrisco, TXp>This role is ideal for a hands-on leader who takes ownership of people, processes, and outcomes — someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high-quality experience. You’re comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.
Operations Manager Wayfair LLCOperations ManagerLancaster, TX$83,125–$91,675 / yearWe've been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy).
Associate SNF Dialysis Regional Operations Manager DaVita IncAssociate SNF Dialysis Regional Operations ManagerDallas, TXp>DaVita has an open position for an Associate Regional Operations Manager (AROM) is a key leadership role responsible for overseeing the day-to-day operations within multiple SNF Dialysis sites. Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
Senior Manager, HR Operations Keurig Dr Pepper IncSenior Manager, HR OperationsFrisco, TX$130,700–$185,000 / yearli>Familiarity with AI-assisted HR service delivery tools, including intelligent case routing, self-service deflection, or chatbot/virtual agent platforms within an HR context The shift toward intelligent employee services - replacing traditional call center models with AI-assisted agents - is accelerating, and an awareness of this landscape is increasingly valuable in shared services leadership. Company Overview: Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions.
General Manager | Sales / Operations Manager Amazing Lash StudioGeneral Manager | Sales / Operations ManagerDallas (Old Town), TexasAmazing Lash Studio® is looking for a sales manager / operations manager to oversee sales and operations for an eyelash extension and eyebrow service studio. Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.
Operations Manager (Accelerated Development Program) Compagnie Generale des Etablissements MichelinOperations Manager (Accelerated Development Program)TXDrawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare. We are expecting this new passionate leader to gain experience and rapidly promote into higher level operations roles within the company to include Plant Manager, multi-site Industrial Director and beyond.
Operations Manager Schneider National IncOperations ManagerWilmer, TXThis diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Job overview: Schneider is seeking an Operations Manager in Wilmer to provide leadership to administrative associates, drivers and other leaders.
NewOperations Manager Bunzl Retail Services LLCOperations ManagerDallas, TX$85,000 / yearPart timep>The Operations Manager will ensure execution of our customers’ fulfillment and distribution requirements, monitor, and maintain proper safety and security controls, and support appropriate inventory integrity controls within budget requirements, be responsible to provide direction to front line supervisors and hourly associates within the Retail Services newest location building in Dallas, Texas. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®.
Operations Manager - HOLT Industrial Rentals HOLT Industrial RentalsOperations Manager - HOLT Industrial RentalsSunnyvale, Texasdiv>Physical Requirements: This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc. Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately.
Operations Manager 3 Celestica IncOperations Manager 3richardson, TXAs a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development \u2013 from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Ensures we are providing best of breed solutions in areas such as product/engineering data exchange, data issues resolutions, data setup integrity and customers data collaboration.
Sales Operations Manager Dude PerfectSales Operations ManagerFrisco, TexasThis role is the operational center of gravity for the sales team: you will own our CRM, run pricing and deal support, manage our sponsorship inventory, and turn raw sales data into the insights that guide decisions. 5+ years of experience in sales operations, revenue operations, or a closely related role, ideally within media, advertising, sports, entertainment, or a creator/content business.
Operations Manager Compass Group North AmericaOperations ManagerDallas, TX$60,000–$70,000 / yearTwice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. As an Operations Manager for Levy at Netflix House, you will lead venue food & beverage operations, drive service excellence, and champion innovation to bring hospitality to life in an immersive, guest-centered environment.
Store Operations Manager CubesmartStore Operations ManagerLancaster, Texasli>Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments. Keeping a clean and safe storage facility to ensure conditions meet company guidelines (i.e., clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space.).
NewYouth Sports Operations Manager Super Soccer StarsYouth Sports Operations ManagerRockwall, TX$50,000–$55,000You'll spend your time leading coaches, building relationships with schools and families, representing our programs at community events, and helping create amazing experiences for thousands of children throughout North Texas. We're looking for an organized, energetic leader to help grow two of the nation's leading youth enrichment programs: Super Soccer Stars and Amazing Athletes.
Data Center Operations Manager Google LLCData Center Operations ManagerLancaster, TXYou aren"t afraid to have fun with your job, and bring an enthusiasm, dedication and a collaborative spirit to build and maintain office spaces that facilitate some of the world"s most cutting edge innovation. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google"s product portfolio possible.
Operations Manager M. A. Mortenson CoOperations ManagerForney, TX$118,600–$178,000 / yearBy utilizing DfMA principles (design for manufacturing and assembly), BLUvera leverages technology in the manufacture and fabrication of off-site construction products- enabling our customers to realize the schedule and cost savings that the industrialized process creates. BLUvera, Mortenson's vertically integrated manufacturing and fabrication affiliate, utilizes advanced design, engineering, 3D modeling, and manufacturing to deliver a safer, faster, and more predictable experience to the built environment.
Kids' Dentistry Assistant Manager PDS HealthKids' Dentistry Assistant ManagerFrisco, Texas$23.25–$32.50 / hourThe Kids’ Dentistry Assistant Manager needs to work with their KD Operations Manager to understand and leverage our knowledge of dental services in their local market, support in ensuring the Perfect Patient Experience (PPE) to gain Patients for Life (PFL). Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change).
Data Center Operations Manager , DCC Communities Amazon.com IncData Center Operations Manager , DCC CommunitiesGarland, TXIn addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.
Operations Manager Amazon.com IncOperations ManagerTXp>Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
[Mid Level] Operations Manager 5 - MX Care+ System Integration & Operations (17469-1) JND[Mid Level] Operations Manager 5 - MX Care+ System Integration & Operations (17469-1)Plano, TX$48–$52p>#Samsung #OperationsManager #BusinessOperations #MidLevel #ProcessImprovement #BusinessAnalysis #SystemIntegration #KoreanBilingual #Operations #CarePlus. Our team of business professionals supports a wide range of operations including data analytics, financial analysis, program management, and strategic planning.
Pharmacy Operations Manager Walgreen CoPharmacy Operations ManagerGreenville, TX$22.50–$31 / hourAssists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience.
Service Manager Team Builder RecruitingService ManagerPalmer, TX$150,000–$200,000 / yearService Managers, Operations Managers, Service Operations Leaders, Shop Managers, and Transportation Service Professionals interested in building a high-performing service operation and leading a growing team are encouraged to explore this opportunity with MH Eby. We build products known for quality craftsmanship, durability, and innovation while creating an environment where employees can learn, grow, and contribute across multiple areas of the business, making a meaningful impact for our team & customers alike.
Central Market, Operations Manager, Preston Central MarketCentral Market, Operations Manager, PrestonDallas, Texasli>Majority of the time spent using independent judgment in making employment-related and business decisions, or effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engage in resolving Partner-related matters. Other duties to include - preparing Capital Request for GM review; monitoring store/company licenses and registrations are updated; covering Receiving back door security; expense management; and other duties as necessary to ensure a clean, safe customer experience.
ARTIST & EVENT SERVICES MANAGER (FULL TIME) City of RichardsonARTIST & EVENT SERVICES MANAGER (FULL TIME)Richardson, TX$26.97–$39.84 / hourPrior to the execution of all events, assure that information is received from the artist and/or event producer and distributed to the appropriate Eisemann Center staff, including: all times associated with an event (show start, intermission, show end, artist and/or event producer arrival/departure, technicians' arrival/departure); number of performers, travel/hotel/local ground transportation arrangements and information for artists; caterer information, insurance information, parking arrangements; facilitating the advance of as much technical and set-up information as can be ascertained prior to the artist and/or event producer's arrival; and all contact information necessary for each aspect of the event. EXPERIENCE, TRAINING, KNOWLEDGE, AND SKILLS: Minimum of three years of experience required as arts administrator, house manager, event coordinator, facility operations manager, patron services manager, meeting planner, volunteer coordinator, or equivalent combination (for total of three years of experience).
(USA) Operations Manager - Floor (Grocery) Walmart Inc(USA) Operations Manager - Floor (Grocery)LANCASTER, TX$84,000–$126,000 / yearMinimum Qualifications:Bachelor''s Degree in a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 1 year experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas OR 1 year experience as a Walmart Logistics Area Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates OR 3 years experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas. Supervise and manage associates and leaders in area of responsibility by giving direction monitoring performance and providing feedback identifying training and development needs and providing opportunities for learning and growth teaching supporting and modeling Logistics and company policies and procedures and participating in the hiring promotion coaching teaching and evaluation of associates leaders and managers.
Kids'' Dentistry Assistant Manager Pacific Dental Services IncKids'' Dentistry Assistant ManagerFrisco, TX$23.25–$32.50 / hourThe Kids' Dentistry Assistant Manager needs to work with their KD Operations Manager to understand and leverage our knowledge of dental services in their local market, support in ensuring the Perfect Patient Experience (PPE) to gain Patients for Life (PFL). Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change).
Operations Manager in Training ES FitnessOperations Manager in TrainingPlano, TexasThe MIT will work closely with the Regional Manager, District Manager, and Gym Managers, influencing Key Performance Indicators (KPIs) but as this role is not assigned to a specific gym location during the program, the MIT will not be accountable for monthly KPIs. To view more information on our CCPA policy, click HERE..
Branch Manager Sunbelt Rentals IncBranch ManagerPlano, TX$70,000–$110,000 / yearRelated experience may include: Operations Manager, Sales Manager, Director of Sales, Director of Operations, District Manager, Rental Manager, Store Manager, Business Development Manager. The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and evaluation of the rental center business unit.
Assistant Branch Ops Manager WorldpacAssistant Branch Ops ManagerPlano, Texas$50,500–$58,000 / yearOpportunity Information: Worldpac, a leading name in automotive parts distribution, is looking for an Assistant Branch Operations Manager to be responsible for learning all aspects of branch operations and assisting the Branch Operations Manager in providing day-to-day direction to team members within the branch location. Assists Branch Operations Manager to learn all functions of Branch Management, including operations, staffing, training, reviewing team member performance, expense management and budgeting.
Regional Operations Manager Quipt Home Medical CorpRegional Operations ManagerRichardson, TXli>Develops a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory clinicians, and other staff whose goal is to enhance customer service. Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry undergoing a fast expansion to the Gulf Region.
Emerging Store Manager Walgreen CoEmerging Store ManagerRockwall, TX$45,000–$71,550 / yearBachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports). Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
New(USA) Operations Manager - Floor Walmart Inc(USA) Operations Manager - FloorLANCASTER, TX$84,000–$126,000 / yearp>Minimum Qualifications: Bachelor''s Degree in business or a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 1 year''s experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas OR 1 year''s experience as a Walmart Logistics Area Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates OR 3 years'' experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas. You'll sweep us off our feet if… You're a process visionary with an entrepreneurial heart You're a seasoned servant leader who can lead and grow a team You're ambitious, considerate and model a goal-oriented outlook You're a bold communicator who empowers a team with equal parts clarity and kindness You know how to maximize your resources to create a winning game plan You're a master at telling a story with data and inspiring a team to act on it You're invigorated by challenges and are ready to engage at Fortune 1 scale You'll make an impact by: Leveraging data - Managing your business' key metrics and propelling that information into a strategy that executes on our Customer Promise.
NewRetail Operations Manager PetSmart LLCRetail Operations ManagerFrisco, TXli>Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well as benefits, as described at https://benefits.petsmart.com/us/.
Store Manager Unassigned Walgreen CoStore Manager UnassignedMesquite, TX$24.04–$43.27 / hourDemonstrates the ability to supervise merchandising tasks, including sets, resets, and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. Shadows Store Manager, gains experience, performs and demonstrates proficiency supervising the operation of the store and team members, including gaining exposure to opening/closing/changing shifts, and delegating tasks to team members.
Operations Manager CVS Health CorpOperations ManagerFrisco, TX$19–$29 / hourThe Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including: Overall store management, supervision, and policy implementation.