Duties may include: - Serve as the primary point of contact for end-user technology support, resolving incidents and fulfilling service requests - Manage and maintain endpoint platforms (e.g., Intune, device configuration, patching, compliance policies) - Provision, configure, and support user devices across their lifecycle (onboarding through retirement) - Troubleshoot hardware, software, access, and connectivity issues across a range of systems - Troubleshoot and support a range of endpoint technologies, including user devices, conferencing systems, printing services, and related peripherals - Maintain clear communication with users on request status and resolution - Identify recurring issues and partner with product teams to improve services and workflows - Develop and maintain internal documentation and user-facing knowledge resources - Coordinate with internal IT roles and external vendors as needed to resolve issues - Other duties as assigned rr**Required Experience:** r - Five or more years in an information technology role with a strong focus on end-user support, or combination of a Bachelors Degree in an Information Technology field and one or more years in an information technology role with a strong focus on end-user support - Experience managing endpoint platforms (e.g., Intune, SCCM, Jamf, or similar) - Experience supporting modern workplace technologies (e.g., identity/Entra, M365, collaboration tools) - Experience troubleshooting across hardware, operating systems, and applications - Ability to communicate effectively with both technical and non-technical users rr**Required Education:** r - High School Diploma or equivalent This role serves as the primary point of contact for user-facing technology needs, resolving incidents and service requests while maintaining ownership of endpoint management platforms such as Intune and related device configuration, compliance, and patching systems.