Marysville, OH30+ days ago
Manages, maintains, and owns the following operational components: 1) ITM strategic plan, vendor relationship, servicing, regulatory/compliance 2) Account/Loan Origination platform, vendor relationship, updates, and servicing 3) Member-facing QC strategy and procedures 4) Digital services testing, program testing, updates procedures to data processing systems as assigned. This leadership role is accountable for the overall performance of operational initiatives ranging from new product development, managing operational systems, overseeing and optimizing operational efficiency, member experience, staff experience, and performance of operational service delivery within the credit union.