p>Principle Duties and Responsibilities: Management of team and processes associated with vehicle production and servicing Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business Displays financial responsibility through P&L management Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience Interviews, hires, trains, and promotes associates to support Service Operations and company growth Serves as a member of the senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to team Champions and implements both company and store initiatives for consistent execution and procedures Resolves customer and associate issues Facilitates and participates in meetings and conference calls. Associate Development: Qualifications: Work requires the ability to: Read, interpret, and transcribe data in order to maintain accurate records Complete CarMax provided training in all areas of the Inventory, Cosmetic, and Production processes Multi-task in a high-energy, fast-paced work environment Speak, listen, and write effectively in dealing with customers and associates across departments Make independent judgments regarding critical business decisions Identify business opportunities and suggest improvements.