Birmingham, AL30+ days ago
p>• Apply AI and automation to reduce manual operational work, accelerate incident detection and resolution, and improve service predictability • Ensure AI-enabled operational tools (monitoring, service desk, analytics, automation) are production-ready, governed, and reliable • Operationally manage AI platforms and workloads used by the business, ensuring availability, performance, and cost discipline • Integrate AI outputs into daily operational decision-making, incident response, and capacity planning • Partner with Data, Security, and Applications teams to ensure AI usage is safe, observable, and aligned with production requirements • Prevent uncontrolled or unsafe AI usage that introduces operational, security, or compliance risk. • Own end-to-end operational performance across on-premises and cloud infrastructure, identity platforms, networks, and end-user computing • Ensure operational readiness and stability for ERP, PLM, CAD, and manufacturing-adjacent systems • Oversee virtualization, backups, core network services, and platform availability • Act as the senior escalation point for production incidents and systemic failures • Surface operational risks, capacity constraints, and technical debt with clear remediation paths • Partner with Security to ensure controls are operationally executed as designed.