ESRs will rotate through all roles, which include but are not limited to: • Front desk reception and administrative • Clerical support - Patient appointment scheduling, point of service payment collections, and registration processes • Support • Patient navigation from point of entry to exit of clinic • Perform periodic regulatory and compliance checks • Room reset and readiness tasks - Organizing cleaning and prepping of patient care areas, completing equipment maintenance requirements, and supply ordering.
• High School Diploma or equivalent • Epic Cadence scheduling • One or more years of experience in a customer service role, preferably in an outpatient medical setting • Knowledge of general MS office systems, including Outlook, Word, and Excel • Proficiency with keyboarding • Ability to multitask with frequent interruptions • Exceptional attention to detail • Exceptional communication skills, both written and verbal • Knowledge of insurance - obtaining benefits, submitting authorizations, etc.