p>Key Job Responsibilities: Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required Serving as a contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors Performing on-call duties and participating in scheduled maintenance and change management activities Contributing to documentation and process improvement initiatives based on your analysis of operational issues Successfully completing the 12-month Work Based Learning Program training curriculum, including all required safety certifications, technical competencies, and performance milestones.
Physical Requirements (reasonable accommodations available):
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed Working in cramped and/or elevated and/or noisy environments Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely and without limitation Tolerance for working in non-climate-controlled environments with temperature fluctuations.