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Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Senior Consultant in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.

YEAR

Deloitte

Contact Center Operations And Transformation Functional Senior Consultant

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Collaborate with business stakeholders, functional leads, architects, developers, and onshore/offshore delivery teams to translate requirements into solutions, communicate technical decisions and trade-offs, support project delivery, and mentor junior team members. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

Microsoft Dynamics Senior Consultant, Technical Transformation

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. Manage environmental health and safety projects involving site characterization, remedial design, hazardous materials surveys, industrial hygiene surveys and safety and environmental compliance, ensuring deliverables, schedules, and budgets are achieved.

Lead Consultant, (Site Investigation And Remediation)

Here's what you can count on when you join our team: Meaningful Growth: Whether you're just starting out or looking to advance, we offer hands-on training, mentorship, and clear paths for professional development so you can grow with purpose. The focus of this position is to lead the development of the company’s civil engineering design services on a mix of projects throughout the region while working closely with our principals and multidisciplinary task leads.

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