Fairfield, Connecticut30+ days ago
In addition to managing service desk and desktop support functions, the Technology Manager serves as an escalation point for more complex end-user issues and partners closely with infrastructure, security, and application teams to improve service quality, end-user experience, and support effectiveness. Leads the day-to-day activities of Bigelow Tea’s Information Technology (IT) End User Systems & Support which includes monitoring and managing desktop support, general IT service desk issues, and VIP support functions to ensure optimal service.