Analyst Service Desk 1 Artech LLCAnalyst Service Desk 1San Antonio, TX$18–$21 / hourThese notes can help diagnose and repair complex issues and provide IT departments with data regarding recurring issues and problems reported by multiple users. · Service desk analysts escalate user support requests to higher-level support teams and experts if they are unable to resolve the issue on their own.
Service Desk Analyst Macpower Digital Assets Edge Private LimitedService Desk AnalystSan Antonio, TX$20.37 / hourJob Summary: The Service Desk Analyst is responsible for supporting the functional and operational efficiency of Information Management and the Service Support Division and take ownership of resolving first level customer service requests related to both hardware and software and will use excellent problem-solving, communication, and interpersonal skills along with a patient, positive, and customer-friendly attitude within a team environment. Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets.
Service Desk Support Specialist Viridien SAService Desk Support SpecialistHouston, TXThis role focuses on troubleshooting complex issues, supporting Microsoft 365 and identity services, and ensuring a high level of customer satisfaction while contributing to operational stability and continuous improvement. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.
NewSenior IT Clinical Service Desk Associate - REMOTE NTT DATA Group CorpSenior IT Clinical Service Desk Associate - REMOTEFort Worth, TX$37,944–$62,000 / yearA recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Basic Qualifications: Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education).
Service Desk Lead Agent United Regional Health CareService Desk Lead AgentWichita Falls, TexasEmergency Communications Support: Supports operator functions including call routing, overhead paging for codes and critical communications, secure messaging, and monitoring of annunciator and alarm systems. The Service Desk Team Lead serves as a working lead responsible for coordinating daily Service Desk operations while providing guidance, coaching, and quality oversight to team members.
Service Desk Technician Tier 3 / Systems Engineer (MSP) Justice IT ConsultingService Desk Technician Tier 3 / Systems Engineer (MSP)Burleson, TX$95,000–$115,000 / yearWe're proud to be recognized industry-wide, including being named to CRN's MSP 500 Security 100 list and nominated as a 2025 MSP Titans of the Industry finalist for excellence in service and innovation. If you're driven to protect clients, solve complex problems, and contribute to a team that gets it , Justice IT Consulting is the place where your skills will thrive and your career will grow.
IT Service Desk Tier 1 Technical Support INSPYR SolutionsIT Service Desk Tier 1 Technical SupportDallas, TXRemote$25–$28 / hourTeammate should possess basic technical acumen with the ability to pick up new skills and knowledge (i.e. product and inner working of software and hardware,) and possess the ability to apply learnings gleaned from technical training. Teammates will answer technical support calls, work/prioritize tickets accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.
Service Desk Specialist FlashService Desk SpecialistAustin, TX$52,000–$67,000 / yearAccurately document & record customer calls and events (Call receipt, documentation entry, tracking, follow-up, escalations and reporting, shipping and dispatch requests) in the Flash's ticketing system (Freshdesk). The Service Desk Specialist candidate will be successful in this role if they have a technical and inquisitive nature, a strong sense of teamwork, and a desire to help resolve problems.
NewService Desk Analyst Capgemini SEService Desk AnalystAustin, TX$42,784–$97,940 / yearIt delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws.
Customer Service Clerk Youth or Adult City of HoustonCustomer Service Clerk Youth or AdultHouston, TX$17.98–$19.84 / hourSuccessful candidates will provide exceptional customer service at the customer service desk to find basic information and library material, assist customers with library services, policies, procedures, resources, basic technology, and computer usage, retrieve library materials and shelve returned materials, assist with programs and other library services, and enjoy interacting with people of all ages from diverse backgrounds. Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?.
Experience Team Service Desk Coordinator Paul Mitchell SchoolsExperience Team Service Desk CoordinatorAustin, TXNot only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests.
Service Desk Manager Alliance Defending FreedomService Desk ManagerDallas, Arizona$92,000–$147,900 / yearOur Service Desk team diagnoses, tracks, and resolves Tier 1 & 2 technical issues for the ministry staff, and escalates advanced technical support issues to Security, Infrastructure, and Engineering teams to address. Analyze Service Desk activities and develop tools and process improvements to optimize service and team performance, including daily, weekly, and monthly reports on Service Desk productivity.
Student Employee-IT Engagement-IT Service Desk (MAIN CAMPUS ONLY) Sam Houston State UniversityStudent Employee-IT Engagement-IT Service Desk (MAIN CAMPUS ONLY)Huntsville, TXRequisition 202600277ST Title Student Employee-IT Engagement-IT Service Desk (MAIN CAMPUS ONLY) Employee Class Student Employee College Work Study Position No Department IT Engagement Division Information Technology Hours per week 15-26 Hiring Rate. International Students - please visit the following website for more information on employment requirements and eligibility: https://www.shsu.edu/dept/global-engagement/international-students-and-scholars/employment.html .
Bilingual Service Desk Engineer LTM LtdBilingual Service Desk EngineerFrisco, TX$55,000–$60,000 / yearTogether with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Responsible for providing technical assistance and support related to computer systems hardware or software Responds to queries runs diagnostic programs isolates problem and determines and implements solution.
IT Technician I - Service Desk IES Holdings IncIT Technician I - Service DeskSugar Land, TXThe IT Technician I works under close supervision, uses documented knowledge articles and runbooks to resolve common issues, and escalates complex issues to Tier 2 or higher with complete documentation. Company Overview IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets.
NewClient Services Coordinator /Front Desk Phaxis LLCClient Services Coordinator /Front DeskDallas, TXHotel or Concierge experience a plus Help set up Breakfast & Lunches.
Service Desk Technician II CornerStone StaffingService Desk Technician IIRichardson, TexasThis individual will serve as a critical escalation resource responsible for resolving complex technical issues, supporting end users across multiple business functions, and helping maintain a stable and secure technology environment. CornerStone Technology Talent Services specializes in connecting high-performing technology professionals with industry-leading organizations across infrastructure, cloud, cybersecurity, data, software enginee.
Service Desk Technician II Mytech Partners IncService Desk Technician IIAustin, TX$50,000–$80,000 / yearThis hybrid roles consists of working service desk tickets remotely as well as traveling to client locations, in the Austin, TX area for onsite work. Support for advanced client issues such as application support, outage resolution, and fulfilling advanced service desk requests that require IT involvement.
IT Service Desk Specialist Union Home Mortgage CorpIT Service Desk SpecialistHouston, TXThe goal is to support, educate and train decentralized office employees on applications and technology to diminish recurring future support requests and make each employee feel well supported and comfortable with technology. Familiarity with or experience in troubleshooting LAN hardware/software, desktop devices and end user applications on mid-range systems, cloud and mobile devices.
Korean Bilingual System Admin & Service Desk BTI SolutionsKorean Bilingual System Admin & Service DeskPlano, TexasExperience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies. Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
Service Desk Agent United Regional Health CareService Desk AgentWichita Falls, TexasFirst-Level Support: Responds to user inquiries and provides first-level contact and resolutions to customer issues related to IT and EMR systems via phone, email, and ticketing systems. This role serves as the first point of contact for technical support and plays a critical role in managing internal and external communications, including emergency paging and alarm monitoring.
Service Desk Technician II International Bancshares CorpService Desk Technician IISan Antonio, TXJob Summary: Service Desk Technician II will be serve as Single Point-Of-Contact for all incidents/service requests, based on prioritization and urgency/impact, as reported by business stakeholders. Provides technical assistance and support by phone for incoming requests from IBC internal customers, IT Staff, and end users.
Ambulatory Services Rep II - Outpatient Ambulatory Welcome Desk Texas Children's HospitalAmbulatory Services Rep II - Outpatient Ambulatory Welcome DeskTXTexas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston; and Texas Children's Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children's Health Plan, the nation's first HMO focused on children; Texas Children's Pediatrics, the largest pediatric primary care network in the country; Texas Children's Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world.
Lead Service Desk Supervisor USAALead Service Desk SupervisorSan Antonio, TX$114,080–$218,030 / yearIncident & Escalation Management: Effectively coordinating Service Desk activities with Incident Management and Availability Command Center functions, managing escalations, service-impacting issues, and ensuring clear operational communications. What Sets You Apart: Strategic Operational Leadership: Serving as a senior lead for Service Desk operations, with a proven ability to identify inefficiencies and translate business needs into actionable process, workflow, or technology improvements.
L1 Service Desk Engineer Culture Fits LLCL1 Service Desk EngineerRichardson, TXIn addition to handling Level I service requests, this position will play a key role in user onboarding, workstation provisioning, Microsoft 365 administration, and device deployment , ensuring new employees and client environments are prepared for success. The ideal candidate enjoys solving problems, communicating with end users, and continuously learning new technologies within a fast-paced MSP environment.
IT Service Desk Manager UNIVERSITY OF NORTH TEXAS SYSTEMIT Service Desk ManagerDenton, TXWorking in close partnership with a Cross Functional IT Specialist, this position coordinates the daily operation of the Library Helpdesk and collaborates with multiple IT and library teams to ensure reliable, secure, and well-maintained technology services and endpoints. The Library IT Support team delivers technology services for the UNT Libraries, including helpdesk support, endpoint management, and maintenance of public and staff computing resources.
Lead Service Desk Analyst (On-Site) WYN ConsultantsLead Service Desk Analyst (On-Site)Dallas, TexasThe ideal candidate is a motivated technical professional who thrives in fast-paced environments, enjoys solving complex technical problems, and can operate independently while maintaining a high level of customer service and professionalism. This role serves as the primary on-site technical resource responsible for managing incoming support requests, prioritizing technical issues, and ensuring timely resolution for end users.
Service Desk Analyst (Hybrid) WYN ConsultantsService Desk Analyst (Hybrid)Dallas, TexasThis role is responsible for providing Tier 1 technical support, troubleshooting hardware and software issues, and ensuring support requests are handled efficiently and professionally. We are seeking customer-focused and technically skilled Service Desk Analysts to support end users within a fast-paced IT services environment.
IT Technician I - Service Desk IES Holdings, Inc.IT Technician I - Service DeskSugar Land, TexasFull timeThe IT Technician I works under close supervision, uses documented knowledge articles and runbooks to resolve common issues, and escalates complex issues to Tier 2 or higher with complete documentation. Company Overview: IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets.
Service Desk Analyst Global Data Consultants LLCService Desk AnalystMcKinney, TXPosition Overview: The Service Desk Analyst is a critical member of the Information Services Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. Respond promptly and within determined SLA to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Enterprise Service Desk Technician Aleut CareerEnterprise Service Desk TechnicianSan Antonio, TexasProvide basic knowledge and support on the Microsoft operating system and common applications such as Office; diagnose and resolve client-level issues; and understand networking principles, hardware components and exchange, and the use of common ITSM and ITIL service support tools. Identify and contribute to resolving recurring incidents and coordinate escalation with higher Tier support levels when ticketed incidents exceed the service desk's capabilities to resolve.
Tier 2 Service Desk Engineer Culture FitsTier 2 Service Desk EngineerDallas, TexasRequired Skills: BASICTechnical DocumentationEscalationFirewallsArticlesWindows ServerSoft SkillsOnboardingActive DirectoryCommunication SkillsServersNetworkingTroubleshootingWindowsAdministrationDocumentationMaintenanceCustomer ServiceCommunicationManagement. We are a reputable Managed Service Provider (MSP) in North Dallas, dedicated to delivering exceptional IT solutions to our diverse client base.
Service Desk Specialist FlashParking IncService Desk SpecialistAustin, TX$52,000–$67,000 / yearAccurately document & record customer calls and events (Call receipt, documentation entry, tracking, follow-up, escalations and reporting, shipping and dispatch requests) in the Flash''s ticketing system (Freshdesk). The Service Desk Specialist candidate will be successful in this role if they have a technical and inquisitive nature, a strong sense of teamwork, and a desire to help resolve problems.
Patient Service/Front Desk Coordinator Part Time MyEyeDr.Patient Service/Front Desk Coordinator Part TimeBedford, TXPart timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
Patient Service/Front Desk Coordinator MyEyeDr.Patient Service/Front Desk CoordinatorBedford, TXFull timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.
Service Desk Analyst (Tier I / Tier II) Julie HaganService Desk Analyst (Tier I / Tier II)The Woodlands, Texas$22–$28 / hourThis role serves as the primary point of contact for end users, helping resolve technical issues, maintaining system functionality, and delivering a high level of customer service. This organization is a global IT services provider delivering enterprise technology solutions across cloud, data, security, and infrastructure.
Service Desk Analyst Julie HaganService Desk AnalystIrving, Texas$60,000This role serves as the primary onsite IT presence for the Texas office, supporting approximately 50 corporate users while partnering with global teams to deliver reliable, secure, and well‑documented IT services. Serve as the first point of contact for internal staff seeking technical assistance via phone, instant message, email, or a ticketing system, ensuring all work and correspondence are documented.
Analyst, AACU Technology Service Desk (Fort Worth, TX, US) American AirlinesAnalyst, AACU Technology Service Desk (Fort Worth, TX, US)Fort Worth, TXOur 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. The role is responsible for providing Tier 1 first level support of technology services & support to employees/vendors (internal and external) through the Credit Union’s 24/7 Service Desk.
Sr. Analyst, Enterprise Service Desk Abacus Group, LLCSr. Analyst, Enterprise Service DeskFrisco, TXWhile this is a client facing support position, it entails a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations. Analyst, Enterprise Service Desk, you will play a crucial role in resolving technical issues for our Hedge Fund and Private Equity clients.
IT Service Desk Manager First Financial BanksharesIT Service Desk ManagerAbilene, TXHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ESSENTIAL FUNCTIONS: Operational Excellence: Oversee daily ticket flow and phone support; prioritize workloads to meet Service Level Agreements (SLAs) across all FFB locations.
Member Services (Front Desk) Representative Planet Fitness El PasoMember Services (Front Desk) RepresentativeEl Paso, TexasJob Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Service Desk Tech Analyst I The University of Texas at AustinService Desk Tech Analyst IAustin, TXHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The Service Desk Tech Analyst I provides entry-level technical support for endpoint devices, enterprise applications, and Epic client environments across clinical and administrative operations.
Front Desk Guest Service Agent Crescent Hotels & Resorts LLCFront Desk Guest Service AgentHouston, TXPart timeDoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering great guest service and enjoy engaging with people. If you have an outgoing personality and previous direct customer service experience submit your to apply!
IT Service Desk @ BAMC VetRampIT Service Desk @ BAMCHouston, TexasCertifications: IAT II ( Please see Section 3.0 Commercial Certificates for DoD 8570.01-M certificate requirement ); CE: Associate (professional preferred) level certification for supported technology as approved by the COR. Responsibility: Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
Service Desk Tech Analyst III The University of Texas at AustinService Desk Tech Analyst IIIAustin, TexasThis role serves as the highest level of escalation for endpoint and application support, partners with clinical and technical teams to improve service delivery, and supports the continued growth of a scalable healthcare service desk. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
IT Support Specialist (Advanced Service Desk) ParriedIT Support Specialist (Advanced Service Desk)Austin, TexasYou’ll handle the same queues and tickets as the rest of the team, but bring deeper technical expertise, better judgment, and stronger ownership to your work. Troubleshoot issues involving Windows, macOS, Microsoft 365, networking, security tools, and line-of-business apps.
Service Desk Technician Level I Inserso CorporationService Desk Technician Level ISan Antonio, TXWe provide 24x7x365 support and everyone must have the ability to multitask in a fast-paced environment, possess the knowledge and expertise to resolve customer issues efficiently and accurately. Responsibilities: Answer phones, chat, and/or email and create tickets, using ServiceNow, to help resolve/track user issues.
Service Desk Engineer Tata Consultancy Services LtdService Desk EngineerIrving, TX$29,000–$30,000 / yearFunction as part of a complete service team providing the most effective solution to meet our customers' needs, to deliver the services they require and to improve our products and services to them. Liaise with business areas providing guidance and solutions, identifying technology enhancements proactively with a view to improving day-to-day productivity.
Hotel Front Desk / Guest Service Rep Raymond Management CompanyHotel Front Desk / Guest Service RepFort Worth, TexasAt Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. Recibir y asistir a los huéspedes durante el check-in y check-out, asegurando un servicio fluido con una actitud amigable.
Service Desk Analyst II CAIService Desk Analyst IITexasWe are looking for a Service Desk Analyst II to be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Act as the single point of contact for users of Information and Technology Services (ITS) and address questions or problems regarding services.