NewTax Manager (Hybrid) JobotTax Manager (Hybrid)Canfield, OH$85,000–$120,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. As a Tax Manager, you will be responsible for managing a diverse portfolio of clients, including C-corps, S-corps, and high net-worth individuals, and providing them with a broad range of tax services.
Registered Nurse (RN) - Home Health Manager, Clinic - $80K-100K per year Graham Healthcare GroupRegistered Nurse (RN) - Home Health Manager, Clinic - $80K-100K per yearCrescent, PA$80,000–$100,000 / yearGrounded by our belief that outstanding care is best delivered in a team-based environment, our Home Health Registered Nurse Clinical Field Staff Supervisor collaborate to provide management and delivery of patient care plans. Graham Healthcare Group, a subsidiary of Graham Holdings Company (NYSE: GHC), is comprised of Residential Home Health and Hospice, AHN Healthcare@Home, and Mary Free Bed at Home.
Staff - Senior Registered Nurse (RN) - Care Manager - $74K-98K per year GentivaStaff - Senior Registered Nurse (RN) - Care Manager - $74K-98K per yearNew Castle, PA$74,000–$98,000 / yearOur nationwide reach is powered by a family of trusted brands that include: Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon. With more than 550 locations and thousands of compassionate clinicians across 38 states, our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
NewAssistant Manager Arby'sAssistant ManagerSalem, OHSee Arby's Terms & Conditions at https://www.arbys.com/terms-of-use/ and Privacy Policy at https://www.arbys.com/privacy-policy/ and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. Arby's delivers on its purpose by celebrating the art of Meatcraft® with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes.
NewAssistant Culinary Manager - Sunnyview AramarkAssistant Culinary Manager - SunnyviewButler, PAAdopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins. The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes.
NewKitchen Manager | Quaker Steak & Lube | Cortland JDK Management CompanyKitchen Manager | Quaker Steak & Lube | CortlandCortland, OH$50,000–$60,000 / yearJDK has continued to build on Quaker Steak & Lube’s legacy by delivering memorable guest experiences rooted in great food, energetic service, and community connection. We’re looking for a Kitchen Manager who brings strong leadership, operational discipline, and a passion for delivering high-quality food in a fast-paced environment.
Shift Manager - Store 62 - Greenville Country FairShift Manager - Store 62 - GreenvilleGreenville, PAOverview: Have you been in an entry-level position within the retail, restaurant, or convenience store business? Shift Manager is an excellent introduction to store management at Country Fair.
Shift Manager - Store 47 - Oil City Country FairShift Manager - Store 47 - Oil CityPolk, PAOverview: Have you been in an entry-level position within the retail, restaurant, or convenience store business? Shift Manager is an excellent introduction to store management at Country Fair.
NewIT Manager Sisters of the Humility of MaryIT ManagerPulaski, PAFull timeThe role provides technical support, manages user access and security credentials, oversees software licensing and technology purchases, coordinates technology for meetings and presentations, develops technology budgets, and works with vendors and consultants to implement best practices for security, backups, and disaster recovery. The IT Manager administers and maintains the organization's networks, servers, telephone systems, Active Directory, Microsoft Exchange, wireless connectivity, cybersecurity measures, and business software applications.
Manager IT (API Infrastructure) Highmark IncManager IT (API Infrastructure)PACollaborating with company customers, staff, IT colleagues, and other stakeholders in identifying customer requirements, assessing impacts to other areas, considering available options, comparing costs and benefits, and recommending solutions. Communicate effectively with all levels of the organization by: Managing customer and expectations; facilitating, planning and meetings; translating customer expectations for staff and peers; representing Highmark with outside entities.
Case Manager Behavioral Health (Remote) Pennsylvania Highmark IncCase Manager Behavioral Health (Remote) PennsylvaniaPARemoteThe Case Manager assesses member needs, develops and implements care plans, coordinates services, and monitors progress, while containing the cost of health care services. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Senior Manager, Cybersecurity and IT Systems Westinghouse Electric Co LLCSenior Manager, Cybersecurity and IT SystemsCranberry Township, PARemote$179,000–$206,000 / yearAbout the role: As a Senior Manager, Cybersecurity & IT Systems you will oversee the leadership and execution of the Information Systems and Cybersecurity programs (Governance, Operations, Risk Management, Compliance and Support). Collaborate with the Security Team, Program Management, and MSP to address incidents, reportable events, and non-compliance findings, ensuring reporting to appropriate authorities and leadership.
IT Senior Project Manager Westinghouse Electric Co LLCIT Senior Project ManagerCranberry Township, PARemote$103,200–$129,000 / yearAbout the role: As an IT Project Manger you will be responsible for all project management processes on high complexity programs or a portfolio of moderate complexity projects. At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
Senior Manager, Cybersecurity And IT Systems Westinghouse NuclearSenior Manager, Cybersecurity And IT SystemsCranberry Township, pennsylvaniaRemote$179,000–$206,000 / yearAbout the role: As a Senior Manager, Cybersecurity & IT Systems you will oversee the leadership and execution of the Information Systems and Cybersecurity programs (Governance, Operations, Risk Management, Compliance and Support). Collaborate with the Security Team, Program Management, and MSP to address incidents, reportable events, and non-compliance findings, ensuring reporting to appropriate authorities and leadership.
IT Network Manager - Americas TIB ChemicalsIT Network Manager - AmericasMC Donald, PennsylvaniaKey duties include troubleshooting hardware, software, network, and connectivity problems; managing user accounts and access permissions; deploying and configuring workplace devices; and documenting support activities within the ticketing system. PHYSICIAL DEMANDS: The work requires minor physical exertion such as short periods of standing, walking over rough, uneven surfaces, some recurring bending, crouching, stooping, stretching, reaching, or similar activities.
IT Security Manager Farmers National Banc Corp.IT Security ManagerCanfield, OHThe IT Security Manager is expected to interface with peers in the Information Security, Applications & Development, and Infrastructure & Operations areas to solicit their involvement in achieving higher levels of enterprise security through information sharing and co-operation. Maintain up-to-date knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors.
IT Senior Project Manager Westinghouse NuclearIT Senior Project ManagerCranberry Township, pennsylvaniaRemote$103,200–$129,000 / yearAbout the role: As an IT Project Manger you will be responsible for all project management processes on high complexity programs or a portfolio of moderate complexity projects. At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
Product Engineering Section Manager- IT Cooling Mitsubishi Electric Power Products, Inc.Product Engineering Section Manager- IT CoolingWarrendale, PAThis is a leadership role ideal for someone with strong technical expertise in data center cooling, thermal management, HVAC, or liquid cooling systems , along with experience leading engineering teams and cross-functional product development efforts. Education & Experience: Bachelor’s degree in Mechanical Engineering with at least 7 years of experience designing data center cooling or thermal management systems, plus 3 years of management experience, or equivalent education and experience.
Product Engineering Section Manager- IT Cooling Mitsubishi Electronic Power ProductsProduct Engineering Section Manager- IT CoolingWarrendale, PAThis is a leadership role ideal for someone with strong technical expertise in data center cooling, thermal management, HVAC, or liquid cooling systems, along with experience leading engineering teams and cross-functional product development efforts. Education & Experience: Bachelor�s degree in Mechanical Engineering with at least 7 years of experience designing data center cooling or thermal management systems, plus 3 years of management experience, or equivalent education and experience.
Product Engineering Section Manager- IT Cooling Mitsubishi Electric Power Products IncProduct Engineering Section Manager- IT CoolingPAThis is a leadership role ideal for someone with strong technical expertise in data center cooling, thermal management, HVAC, or liquid cooling systems, along with experience leading engineering teams and cross-functional product development efforts. As a member of Mitsubishi Electrics global organization, youll help deliver mission-critical power solutions that support data centers, infrastructure, and essential services across North America all within a collaborative, growth-focused environment.
Senior IT Pharmacy Analyst Highmark IncSenior IT Pharmacy AnalystPAReviews routine changes related to operational support (i.e. CDM maintenance, charge order items, floor stock configuration, ADM number maintenance, Robot configuration maintenance, alternate name maintenance, multi-dose flagging, etc.) or to change control to ensure minimal impact on other areas of the application. Designs and implements complex changes to medication orders and changes related to system wide clinical initiatives in concert with the Inpatient IT Medical Director, the System Director of Pharmacy, and nursing.
Manager Strategic Program Delivery and Operations Highmark IncManager Strategic Program Delivery and OperationsPAThe Strategic Program Delivery and Operations manager is a strategic and influential role designed to steer and innovate cloud operations and lead the transformation through Oracle Cloud ERP (and other project) implementations within Enterprise Finance and Supply Chain organizations. Lead the strategic planning and execution of systems across Finance and other areas, ensuring operational excellence and alignment with business priorities through the management of the organization"s portfolio of technology and non-technology initiatives from initiation through execution, ensuring alignment with strategic goals.
NewMaterials Manager Ingersoll Rand IncMaterials ManagerNew Wilmington, PACore Competencies: Integrated Materials & Inventory Leadership: Leads end-to-end materials management across planning, procurement, and inventory in a Lean, MRP environment-ensuring material availability while optimizing flow, replenishment (Kanban), and inventory levels. Inventory Control: Plans, orders, executes and manages storage of critical raw materials in accordance with supplier selections and guidelines provided by Sourcing Operations using SAP/MRP system to achieve the Master Schedule and Service requirements.?
Construction Project Manager, BAS Controls Johnson Controls International PlcConstruction Project Manager, BAS ControlsCranberry Township, PA$100,000–$150,000 / yearYou will coordinate with HVAC Sales & Operations Managers, Construction Management Services, HVAC Installation Manager, Systems Team Leader, Service Operations Manager, and/or Branch Mechanical Project Team Leader for resource allocation to meet project objectives. You will collaborate with Owner and contractor sales managers, branch installation managers, and teams as necessary, providing sales support activities early in the TAS and development process to offer input on strategy, vendor/partner selection, scope enhancements, value engineering, risk assessment, etc.
NewProgram Manager Fairbanks Morse LLCProgram ManagerSalem, OHThe Program Manager drives all aspects of Hunt Valve's customer service relationship with designated shipyard customers, including US government entities such as Defense Logistics Agency & NAVSUP, which support US Navy and Coast Guard vessel deployment. Essential Job Functions and Responsibilities: Support the customer service strategy for Hunt Valve by working closely with scheduling, manufacturing, operations, and program management peers, acting as the voice of the customer primarily within the Salem, OH facility.
NewProgram Manager Fairbanks Morse DefenseProgram ManagerSalem, OHThe Program Manager drives all aspects of Hunt Valve's customer service relationship with designated shipyard customers, including US government entities such as Defense Logistics Agency & NAVSUP, which support US Navy and Coast Guard vessel deployment. Essential Job Functions and Responsibilities: Support the customer service strategy for Hunt Valve by working closely with scheduling, manufacturing, operations, and program management peers, acting as the voice of the customer primarily within the Salem, OH facility.
Branch Manager - Calcutta - East Liverpool, OH JPMorgan Chase & CoBranch Manager - Calcutta - East Liverpool, OHEast Liverpool, OHYou will represent our brand and culture with the utmost hospitality, delivering the latest banking solutions and cutting-edge financial technology, as well as collaborating with our team of experts to help with specialized financial needs for clients. You have outstanding leadership skills that shine through your proven track record of coaching and empowering employees, helping them achieve remarkable results and grow in their roles.
Branch Manager - Youngstown Market - Youngstown, OH JPMorgan Chase & CoBranch Manager - Youngstown Market - Youngstown, OHYoungstown, OHYou will represent our brand and culture with the utmost hospitality, delivering the latest banking solutions and cutting-edge financial technology, as well as collaborating with our team of experts to help with specialized financial needs for clients. You have outstanding leadership skills that shine through your proven track record of coaching and empowering employees, helping them achieve remarkable results and grow in their roles.
Engineering Section Manager Mitsubishi Electric Power Products IncEngineering Section ManagerPAWhat you'll bring: Education and Experience: Bachelors degree in electrical engineering, mechanical engineering, or a related discipline with at least seven years of experience supporting power and energy infrastructure projects, including at least three years of engineering management or leadership experience. Mitsubishi Electric Power Products, Inc. (MEPPI) is seeking an Engineering Section Manager to lead the engineering functions supporting substation and power infrastructure design projects within our Substation Division.
Senior Project Manager E Tech GroupSenior Project ManagerShippingport, PAWe'reone of the largest engineering and system integration firms in the United States providing value for our clientsthrough IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical, Metals& Mining, Warehousing & Distribution, and CPG/Food & Beverage industries. We are seeking a Senior Project Manager to lead a large project or multiple project efforts, which may include subcontractors, high dollar value material content and multiple resources within the Mission Critical Industry.
Restoration Project Manager Paul Davis Restoration of Eastern OhioRestoration Project ManagerYoungstown, OHFull timeRPM's work with homeowners, in-house carpenters and sub-contractors after traumatic events such as a fire or flood to clean up and repair damage to residential and commercial properties. Frequently required to use personal protective equipment, having ability to stand or walk, occasionally bending, squatting, climbing stairs and lifting up to 50 pounds.
Manager, Patient Access & Pre-Access Ensemble Health PartnersManager, Patient Access & Pre-AccessWarren, OH$63,100–$78,875 / yearAdditionally, managing Financial Service Representatives and ensuring that proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by Financial oversight departments. Admitting staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and providing excellent customer service.
Product Manager, Marketing Technology Becton Dickinson and CoProduct Manager, Marketing TechnologyZelienople, PARemote$117,800–$188,600 / yearThe ideal candidate is an agile practitioner, fosters teamwork, and can build strong interpersonal relationships with the Operations teams, Technology team, Leadership, and Partners with a focus on building the right functionality in the right order and helping overcome obstacles. 3+ years in managing, supporting and optimizing CRM and Marketing Technology platforms integrated with an eCommerce stack (Salesforce Marketing Cloud, Personalization, Data Cloud, Google Analytics or similar behavioral analytics platforms).
Assistant Manager European Wax CenterAssistant ManagerYoungstown, OHFull timeWe're building from within and we want ACMs who are excited about the beauty and wellness industry, passionate about guest care, and hungry to grow into Center Managers and beyond. Boardman Poland Rd, Boardman, OH 44512 · In-Person · Full-Time · Competitive Pay + Bonuses THE OPPORTUNITY You're ready for more than a title.
Sales Manager VALUE CITY FURNITURESales ManagerCranberry Township, PAAssists Store Manager to ensure a deep talent bench by continuously developing internal talent and attracting external talent. · Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters.
PRINCIPAL DIGITAL PRODUCT MANAGER TE Connectivity plcPRINCIPAL DIGITAL PRODUCT MANAGERPA$153,200–$229,700 / yearThe successful candidate will use AI to accelerate research, analysis, prototyping, workflow design, experimentation, and decision-making; build functional prototypes and lightweight solutions directly where appropriate; and partner with Engineering, Data & Analytics, and enterprise technology teams to scale production capabilities. Demonstrated hands-on experience using AI-assisted development, automation, data, or low-code tools to build and validate functional prototypes, workflows, or proofs of value, with the ability to collaborate with Engineering to productionize and scale successful concepts.
Restaurant Manager Raising Cane'sRestaurant ManagerWarren, OH$20–$20.75 / hourFull timeIt also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers.
Quality Manager, Warranty & Customer Solutions MSA SafetyQuality Manager, Warranty & Customer SolutionsCranberry Township, PennsylvaniaYou will be counted on for the following: Lead a team focused on ‘Issues Resolution’ (IRG) for our customers which will consist of a network of direct and indirect reports across functions to ensure that MSA is effectively understanding, managing and communicating quality improvements for our customers, including the development, implementation and on-going management of policies, procedures, training and technology. The Warranty & Customer Solutions functions of MSA specialize in establishing processes to understand, characterize and communicate product quality concerns that customers have with MSA products keeping both customers informed, and ensuring internal MSA functions have high quality data and information to robustly solve customer concerns.
Supply Chain Manager II Cadence IncSupply Chain Manager IICranberry Township, PACadence Inc. in Cranberry, PA is seeking a skilled and dynamic Supply Chain Manager to oversee the flow of goods, resources, and information, ensuring the smooth operation of critical supply chain processes to meet organizational goals and KPIs. Position Purpose: The Supply Chain Manager will lead material management, resources, production scheduling, and information, ensuring the smooth operation of critical supply chain processes to meet organizational goals and KPIs.
SR MGR Engineering Methodology & Tools TE Connectivity plcSR MGR Engineering Methodology & ToolsPA$180,400–$270,500 / yearWhat your background should look like Education Bachelor's degree in Electrical Engineering, Mechanical Engineering, Materials Science, Physics, or a related technical field required Master's degree or advanced technical training preferred Experience 10+ years of engineering experience in product development, engineering systems, or process improvement Demonstrated experience implementing engineering methodologies, development frameworks, or quality systems Experience with Design for Six Sigma (DFSS) or similar structured design methodologies Experience leading cross-functional engineering initiatives or engineering transformation programs Skills & Capabilities Strong understanding of engineering development processes and product lifecycle management Experience implementing digital engineering tools, automation, or AI-enabled productivity solutions Ability to lead organizational change related to engineering processes and workflows Strong leadership and communication skills with the ability to influence across global engineering teams Experience developing engineering talent and building scalable training or capability programs Ability to balance strategic transformation initiatives with practical implementation across engineering organizations Competencies SET: Strategy, Execution, Talent (for managers) ABOUT TE CONNECTIVITY TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Industrial Sales Account Manager Trainee - Development Program SunSourceIndustrial Sales Account Manager Trainee - Development ProgramYoungstown, OHAs a technology company, we help our customers enjoy the benefit of a supplier partner intently focused on delivering strong value-for-value relationships while turning innovation into value. Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers.
Restoration Project Manager Paul Davis RestorationRestoration Project ManagerYoungstown, Ohio$50,000–$60,000 / yearRPM's work with homeowners, in-house carpenters and sub-contractors after traumatic events such as a fire or flood to clean up and repair damage to residential and commercial properties. Why The Team Needs You Serving people in their time of need requires more than just technical skill—it takes leadership, empathy & trust.
Facilities Manager Jones Lang LaSalle IncFacilities ManagerMars, PAThis role demands a versatile professional who can balance technical facility knowledge with strong relationship management, ensuring that buildings operate at peak performance while delivering exceptional experiences for occupants and stakeholders. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
AI Security Manager Westinghouse Electric Co LLCAI Security ManagerCranberry Township, PARemote$130,400–$163,000 / yearAbout the role: As an AI Security Manager, you will lead an international team responsible for securing Westinghouses AI platforms, AI-enabled digital solutions, data architecture, data fabric, and core data services. Forecast new technology needs based on an evolving technology landscape and promoting to leadership steering committees to obtain approval to integrate into the Westinghouse digital services.
Construction Project Manager, BAS Controls Johnson ControlsConstruction Project Manager, BAS ControlsCranberry Township, Pennsylvania$100,000–$150,000 / yearJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. You will coordinate with HVAC Sales & Operations Managers, Construction Management Services, HVAC Installation Manager, Systems Team Leader, Service Operations Manager, and/or Branch Mechanical Project Team Leader for resource allocation to meet project objectives.
General Manager Leetonia Operations Metal Exchange CorpGeneral Manager Leetonia OperationsLeetonia, OHWith state-of-the-art technology and facilities across Ohio and Pennsylvania, we're proud to offer the capabilities and expertise to cast billet, extrude custom shapes and fabricate finished components for customers across a range of markets - including automotive, transportation, building and construction, electrical and machinery, consumer durables and distribution. This position works with the President, Manufacturing and the executive team to formulate and administer operational plans to ensure the growth opportunities and business objectives are met to achieve operational excellence and delight the customer.
Engineering Section Manager Mitsubishi Electric Power Products, Inc.Engineering Section ManagerWarrendale, PAEducation and Experience: Bachelor’s degree in electrical engineering, mechanical engineering, or a related discipline with at least seven years of experience supporting power and energy infrastructure projects, including at least three years of engineering management or leadership experience. Mitsubishi Electric Power Products, Inc. (MEPPI) is seeking an Engineering Section Manager to lead the engineering functions supporting substation and power infrastructure design projects within our Substation Division.
General Manager - Leetonia Operations Pennex Aluminum CompanyGeneral Manager - Leetonia OperationsLeetonia, OhioFull timeWith state-of-the-art technology and facilities across Ohio and Pennsylvania, we’re proud to offer the capabilities and expertise to cast billet, extrude custom shapes and fabricate finished components for customers across a range of markets - including automotive, transportation, building and construction, electrical and machinery, consumer durables and distribution. This position works with the President, Manufacturing and the executive team to formulate and administer operational plans to ensure the growth opportunities and business objectives are met to achieve operational excellence and delight the customer.
Manager, Commercial Enablement Westinghouse Electric Co LLCManager, Commercial EnablementCranberry Township, PA$130,400–$163,000 / yearYou will provide strategic oversight, lead the team responsible for managing the delivery of these programs, and ensure a smooth transition from implementation to ongoing platform maintenance and continuous improvement. Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members.
Product Manager - Health Plan Capabilities Highmark IncProduct Manager - Health Plan CapabilitiesPAUnderstand the department"s and the company"s strategic roadmap and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value- clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels. You will focus on proactively identifying and addressing customer friction points, ensuring that our capabilities -spanning across omnichannel contact center as a service (CCaaS), agent tools, and knowledge management-is optimized for both self-service and assisted-service excellence.