p>Position Overview: The Operations Manager is a strategic, process-driven leader responsible for ensuring consistent, predictable, and measurable operational performance across Cloud, Datacenter, End-User Computing, Applications Development/Support, and Security functions.
Success Measures:
Success will be measured by improved KPI attainment, SLA performance, IT wide adoption of ITSM processes, reduced incidents, enhanced observability, effective influence across IT, and successful organizational change leadership.