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Reporting to the Director, Specialty Customer Care Teams, you will serve as a leader of leaders, coaching and developing frontline managers responsible for Specialty and Licensed Customer Care teams. As the Senior Manager, Specialty Customer Care Teams, you will play a critical role in delivering exceptional service experiences that strengthen customer relationships to our policyholders and business partners.

Genworth Financial

Senior Manager, Specialty Customer Care Teams

This role is accountable for strategy, engineering execution, operational excellence, and continuous evolution of core cloud platform services including networking, identity and access management, infrastructure automation, landing zones, governance guardrails, and cloud-native shared services. Ensure that cloud platform services are designed and operated with a focus on reliability, scalability, security, and supportability within the platform-as-a-product context.

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Senior Manager, Specialty Customer Care Teams Genworth Financial

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