Philadelphia, PA30+ days ago
Preferred candidate will have 3+ years supervisory/management experienceCompetencies, Knowledge, Skills, and AbilitiesOperational Ownership: Proven ability to own and manage critical systems or services end-to-endIncident Leadership: Ability to lead through high-pressure situations with clear decision-makingVendor Management: Experience holding vendors accountable and driving outcomesCommunication: Ability to operate effectively between business and technical teamsStructured Thinking: Brings clarity, prioritization, and process to complex environmentsLeadership: Builds accountability within teams and sets clear expectationsProject Governance: Ability to establish structure and enforce delivery discipline across projects and vendor teamsExperience/Required skills6+ years managing operations for complex systems or servicesExperience in billing, financial, or high-availability environments preferredExperience leading cross-functional teams including vendorsDemonstrated success managing incidents and operational riskExperience working directly with business stakeholders in high-accountability environmentsDesired Skills and AbilitiesExperience managing both operations and project delivery teams. What This Role IsOperational owner of systemsPrimary escalation point of contact between business and ITAccountable for system stability and billing executionResponsible for maintaining control during incidents and transitionWhat This Role Is NotNot a hands-on technical architectNot a passive operations coordinatorNot a role that avoids vendor or stakeholder tensionEssential FunctionsManagementAccountable for end-to-end performance of billing and customer account systemsEnsures billing cycles execute accurately and on timeLeads response to production issues, including escalation, communication, and resolutionHolds vendors accountable for delivery, timelines, and qualityGovernance of enhancement requests, project intake, prioritization, and delivery qualitySetting expectations, coaching, developing staff growth plansQualificationsQualificationsCompletion of a bachelor's degree program at an accredited college or university, which has included major course work in Computer Science, information science, systems analysis, software engineering, or a closely related field.