Responsibilities Resolve account level and portfolio level issues and ensure exception volume and aging is maintained within SLAs, guidelines, and risk tolerancesEnsure systems are optimally configured to support loan-servicing operations based on the needs of our clients, business partners and investorsLeverage technologies available to process transactions accurately and efficientlyAnalyze transactional data to identify situations where actual results differ from expected resultsConduct account and process level analysis utilizing knowledge of mortgage servicing processes to assist in process improvement initiativesMonitor automated business processes involving an average of 5000+ transactions daily that has impact on borrower credit, portfolio metrics, and regulatory requirementsIsolate, model, and replicate complex issues using tools available to understand, present and resolve issuesCollaborate and interact with vendors and other business units to integrate internal and external processesBuild strong relationships with investors, clients, and other internal customers by serving as a point of contact for deliverables, questions and issuesSupport management by providing qualitative insights to trends and exceptions, and process deficiencies, and assisting with the execution of enhancements and/or new controlsAssist with special projects required to meet the department goals, objectives and any other duties as assigned to meet department goals and objectivesMaintain professional and technical knowledge by attending educational workshops or classes; as well as completing internal training and development to meet all RPMS compliance requirementsQualifications Required:BA/BS or 3-5 years' experience in accounting or financial services related fieldThe ability to quickly learn new systems and business processesProven data, research, and problem-solving skills, with the ability to synthesize information and communicate insights effectivelyAptitude to carry out duties accurately and timely in a fast-paced deadline driven environmentExceptional organizational skills, with a high attention to detail and the ability to keep track of both the high-level progress and the small detailsAbility to communicate in professional manner when dealing with peers of own department, vendors, inter-company contacts, and investorsAbility to manage change and navigate company structureDesire to perform operational, analytical and governance related activitiesMotivation to draw in additional work with limited directionCapability to comprehend servicing regulations, investor guidelines, and other applicable agreementsA team-oriented mindset, thriving in an environment that's collaborative, challenges the status quo and celebrates changeMortgage servicing background with Investor Accounting experienceCertification from the Mortgage Bankers Association or other related professional organizations is a plusPrior 3-5 years' experience within the financial industry. Ability to communicate effectively through speech and hearing, both in-person and over the phoneThe employee is required to sit for extended periods of time and is occasionally required to stand and walkRemaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawlRegular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documentsAbility to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionallyAbility to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysisThe noise level in the work environment is usually quiet to moderate, and no extreme conditions are presentAbout RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans.