Chesapeake, VA30+ days ago
Create engaging eLearning, instructor-led, and blended learning content focused on product knowledge, policies/procedures, and customer service excellence - Work closely with subject matter experts to translate complex information into clear, learner-friendly instructional materials - Develop online competency-based assessments to measure learning outcomes and training effectiveness - Partner with product teams to deliver timely and relevant training for new features, tools, and systems - Regularly update training materials to ensure alignment with operational needs and business changes - Facilitate or co-facilitate training sessions, gather feedback, and refine content to improve learner engagement and retention - Create SCORM-compliant materials compatible with Learning Management Systems - Continuously enhance instructional materials, design skills, and apply best practices to ensure effectiveness and relevance - Assist with other duties as assigned to ensure the success of training initiatives About You: The Skills & Expertise You Bring. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.