Skills That Will Lead To Success High level of proficiency in Microsoft Office Suite and Microsoft Teams Excellent understanding of commercial risk insurance products, including Property, Management Liability, and Casualty coverage Highly organized, proactive, and able to manage multiple priorities with confidence Outstanding attention to detail paired with advanced analytical and problem-solving skills Excellent verbal and written communication skills with the ability to build trust across clients and internal teams High school diploma or equivalent required Associate degree preferred 2+ years of commercial insurance experience required Property & Casualty insurance license required Day To Day Serve in a client-facing capacity, building excellent relationships and delivering responsive, high-quality service Ensures a clean paper trail is left on office shared drive for documentation/audit purposes Support the renewal process by coordinating requests, assembling materials, and ensuring timely, accurate communication between clients and account team members Gather and analyze client and market data to help shape renewal strategies and create polished, client-ready presentations Runs presentations in conjunction with Account Executive and account teams during client meetings Act as a key client liaison for certificates, auto IDs, location additions, invoices, policy transmittals, and other important service requests Monitors and follows-up on invoice generation, fee agreements, and other receivables Handles client open items list and responds to client ad-hoc requests Manage both routine and complex coverage inquiries and endorsement requests with professionalism and technical accuracy Provide guidance and mentorship to less senior Account Managers, helping support team development and success Delegates work to support staff where applicable. As an Account Manager II, you will partner with Account Executives and Producers to support complex risk accounts, deliver exceptional service, and help drive a smooth, strategic renewal process.