NewRestaurant General Manager Zaxby'sRestaurant General ManagerConcord, NCEnsure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance. Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience.
NewAccounting Manager : Hybrid JobotAccounting Manager : HybridCharlotte, NC$80,000–$95,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewQA/QC Manager JobotQA/QC ManagerCharlotte, NC$100,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewSenior Tax Manager JobotSenior Tax ManagerCharlotte, NC$130,000–$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewProject Manager (Solar)-Rock Hill, SC NucorProject Manager (Solar)-Rock Hill, SCRock Hill, SCThe responsibilities of the Solar Project Manager include but are not limited to establishing strong relationships with our customers and managing all post-sale activities with each assigned project. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability.
NewDialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNGastonia, NCOther: • Collaborates closely with, providing oversight as needed to, the Clinical Manager/Charge RN acting as nurse manager, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care, as defined by the FMS quality goals, and compliance with the pertinent company policies and procedures. • Demonstrated leadership competencies and management skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making.
NewSales Representative / Retail Account Manager (RAM) IDT CorporationSales Representative / Retail Account Manager (RAM)Charlotte, NCOur flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDTs mission of enabling people to keep in touch and share resources with family and friends worldwide. RAMs develop a weekly cycle to sell IDT Retail products into retail via a designated route established by his/her Regional Sales Manager.
NewProject Manager - Make Ready Design Sigma Technologies, Ltd.Project Manager - Make Ready DesignCharlotte, NCRemoteMust have the physical ability to perform activities such as preparing and analyzing data and figures, transcribing notes, and viewing a computer terminal; these activities require close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated.
NewStrategic Account Manager (Freight Brokerage) Wavepoint3plStrategic Account Manager (Freight Brokerage)Charlotte, NCGrassroots growth of individual trucking, warehousing, and brokerage enterprises brought together under new entrepreneurial leadership is now aligned with the shared visions of excellence, supported by a talented staff and best-in-class assets, and the all-important ‘can-do’ spirit. Description:The legacy that is today Wavepoint is a story of successfully creating and executing customer-driven solutions that align with ever-changing market conditions, born out of the demand for single-source logistics, both responsive and competitive.
NewInsurance Agent Trainee TTECInsurance Agent TraineeCharlotte, NCTTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
NewBranch Manager - Scaffolding Sunbelt RentalsBranch Manager - ScaffoldingCharlotte, NC$70,000–$110,000 / yearRelated experience may include: Operations Manager, Sales Manager, Director of Sales, Director of Operations, District Manager, Rental Manager, Store Manager, Business Development Manager. The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and evaluation of the rental center business unit.
NewCommercial Property Manager NorthPoint Development LLCCommercial Property ManagerCharlotte, NCCollaborate with the Lease Concierge team to provide new tenants with an Onboarding Resource Guide regarding emergency contacts, Vendor contacts, insurance requirements, rent collection procedures, and maintenance request procedures. Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff.
NewManager Enterprise Risk Management Risk Assessment City National BankManager Enterprise Risk Management Risk AssessmentCharlotte, NCRemote$99,000–$176,000 / yearWork with regulatory support function for continuous monitoring and exam management, business unit/corporate and enterprise-wide business support groups to manage with cross-functional level issues associated with risk appetite and metrics. MANAGER ENTERPRISE RISK MANAGEMENT RISK ASSESSMENTWHAT IS THE OPPORTUNITY?This position will be responsible for supporting the development and operation of City National Bank's (CNB's) Enterprise Risk Appetite and Metrics program.
Sr. Manager, Commission Program (ICM) Sunbelt RentalsSr. Manager, Commission Program (ICM)Fort Mill, SC$130,315–$179,183.40 / yearSunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
NewRestaurant Assistant Manager Zaxby'sRestaurant Assistant ManagerConcord, NC$19–$22To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food. Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals.
Project Manager - Top ENR General Contractor - Charlotte Michael Page USAProject Manager - Top ENR General Contractor - CharlotteCharlotte, NC$110,000–$140,000 / yearFull timeRequirements Project Manager - Top ENR General Contractor - Charlotte will be responsible for: - Leading commercial projects from start through completion - Review plans, specifications and client requirements - Process, review and track submittals - Prepare subcontractor scope of work letters - Initiate change orders to the owner and solicit bids to subcontractors - Maintain procurement, submittal and RFI logs - Managing deadlines and making sure timelines are met - Coordinating with necessary project team members - Positive client feedback/satisfaction - Building relationships with internal/external parties Due to their recent growth and deep backlog of work, they are in need of bringing on a Project Manager with 3+ years of experience running projects from start to close out.
NeweCommerce Product Manager Sunbelt RentalseCommerce Product ManagerFort Mill, SC$98,573–$135,537.60 / yearJira and Confluence for product user stories and agile developmentLeading digital product development throughout all phases of the product lifecycleTrack record of successfully translating business-to-technical requirementsIdentifying and solving real consumer and business problems, and proven ability to prioritize high value opportunities to deliver to marketUsing data and qualitative insights to create exceptional digital experiencesWeb and mobile product technologies and user experience best practicesWorking relationships across many layers of an organization, outside agencies and suppliersSafety is key to our culture: The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. Education or experience that prepares you for success:Design, Computer Engineering, Business, Marketing or equivalent experience5 years of experience in digital product or experience management, developing strategy, roadmaps and businesses cases,3 years of working with internal creative and engineering teams or external development partners3+ years in managing eCommerce solutions with experience in either Direct-to-Consumer or Business-to-Business modelsRental, Logistics, Retail or Supply Chain industry experience preferredKnowledge/Skills/Abilities you may rely on:User-centered product development practicesAgile methodology and development practices including Scrum, Kanban, Lean software development, etc.
NewCommunity Manager Asset LivingCommunity ManagerCharlotte, NC$80,000–$85,000 / yearin all directions, lift and place objects up to 25 lbs., operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, traverse flat and non-flat terrain, be exposed to hazardous chemicals. The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs.
Project Manager - Multifamily/Commercial - Top ENR GC Michael Page USAProject Manager - Multifamily/Commercial - Top ENR GCCharlotte, NC$110,000–$150,000 / yearFull timeTheir culture blends the stability of a long‑standing builder with a modern, people‑focused approach-prioritizing quality work, team engagement, and continuous learning across three key divisions: Municipal (e.g., public schools), Healthcare (e.g., cancer centers), and Commercial (e.g., fire stations). Founded in the 1990s and generating over $300M in annual revenue, they operate with roughly 200 employees across five offices, including a thriving Charlotte division that continues to expand.
NewSr. Manager, HRIS - Reporting & Analytics Sunbelt RentalsSr. Manager, HRIS - Reporting & AnalyticsFort Mill, SC$130,315–$179,183.40 / yearBachelor 's degree in business, HumanHuman Resources, Information systems or Computer Science or equivalent experience plus 8+ years of experience and knowledge of Workday (across multiple products) and extensive knowledge of HR business processes and functions. Offers a continuous improvement lens to all processes within the HRIS team and HR Operations; serves as a key people leader on the HR Operations team, partnering across HR to deliver streamlined service and great team member care.
NewProgram Manager-Product Development Sunbelt RentalsProgram Manager-Product DevelopmentFort Mill, SC$85,680–$117,810 / yearSome Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
Diesel Mechanic Technician (Chrysler Dodge) Hendrick Automotive Group CorporateDiesel Mechanic Technician (Chrysler Dodge)Concord, North CarolinaFull timeIn this vital role at Hendrick Chrysler Dodge Jeep Ram FIAT, your expertise as a Diesel Technician will keep customer vehicles, trucks, and commercial fleet vehicles operating smoothly, supporting our operational excellence! Candidates should possess diesel repair expertise across various systems including transmissions, hydraulics, suspension, HVAC, air brakes, electrical systems, and tire service to be successful in this role.
Landscape Project Manager SavATreeLandscape Project ManagerPineville, NCFull timeSavATree is a rapidly growing, high-end residential lawn maintenance company dedicated to maintaining the beauty and health of our clients’ landscapes through expert care and innovation. In this role, you’ll be responsible for all aspects of landscape maintenance management—from customer relations and scheduling to workforce supervision and operational planning.
Life Annuity Insurance Technical Architect Consultant, Manager PricewaterhouseCoopers LLPLife Annuity Insurance Technical Architect Consultant, ManagerNC$99,000–$232,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
Personal Lines Account Manager /Customer Service Rep- Movement Insurance Movement MortgagePersonal Lines Account Manager /Customer Service Rep- Movement InsuranceFort Mill, South CarolinaYou will be responsible for managing the relationship between Movement and your assigned client accounts, advocating for our customers to renew and expand their insurance portfolio and helping them obtain the best possible coverage and pricing. Movement Insurance is made up of passionate, talented and hardworking individuals who strive for excellence while demonstrating servant leadership in everything we do.
Insurance Tax Manager - United States PricewaterhouseCoopers LLPInsurance Tax Manager - United StatesNC$99,000–$266,000 / yearAs a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop quality deliverables. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Dental Insurance Manager Dental OfficeDental Insurance ManagerCharlotte, NC$25–$30 / hourThis role serves as the primary liaison between our dental practices and insurance carriers and plays a key role in ensuring accuracy, compliance, and operational efficiency across multiple locations. We are a large and growing dental group in Charlotte, NC, seeking an experienced Dental Insurance Manager to join our expanding organization.
Insurance Account Manager Allen Tate Insurance ServicesInsurance Account ManagerCharlotte, North CarolinaPart of the Howard Hanna Family of Companies, we're designed to assist customers with every stage of their homeownership journey - from buying/selling, to mortgage, insurance, relocation, title and new construction services. As part of one of the nation's largest family-owned real estate organizations, we combine the strength of a trusted brand with a collaborative culture focused on people, relationships, and long-term success.
Tax Manager - Insurance Tax Deloitte Touche Tohmatsu LtdTax Manager - Insurance TaxCharlotte, NC$100,350–$205,000 / yearOverseeing complex federal tax compliance and consulting projects requiring tax analysis for a variety of entities and their affiliates and ensuring the integrity of tax results using technology solutions, as well as supporting the development and implementation of tax strategies and planning opportunities. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Insurance Tech Senior Manager Deloitte Touche Tohmatsu LtdInsurance Tech Senior ManagerNC$180,200–$355,100 / yearBuild and manage delivery teams, budgets, roadmaps, governance, risk management, vendor coordination, user acceptance testing, training, release readiness, and production support operating models. As a Senior Manager, Package and Technology Enablement on the Insurance Solutions team, you will be responsible for leading end-to-end Guidewire programs across PolicyCenter, BillingCenter, and ClaimCenter, and driving market activation for our Insurance practice.
P&C Insurance (Personal & Commercial) Transformation Manager Accenture PlcP&C Insurance (Personal & Commercial) Transformation ManagerCharlotte, NCAs a Transformation Manager / Senior Manager, you'll lead cross functional teams to redesign operating models, digitize workflows, and scale AI enabled capabilities that support profitable growth, reduce loss and LAE, compress cycle times, and elevate the policyholder/claimant experience. Partner with engineering/data teams design and implement end-to-end agentic workflows (e.g., doc ingestion policy/coverage retrieval summarization suggested adjudication actions) with appropriate human in the loop controls.
Insurance Branch Manager Godfrey Insurance Agency NCInsurance Branch ManagerWaxhaw, NCWe are seeking a motivated Insurance Manager to provide leadership within the office and oversee business development, customer engagement, and operational processes. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.
Risk & Insurance Manager Assa Abloy ABRisk & Insurance ManagerMonroe, NCThis strategic role involves close collaboration with brokers, carriers, and internal stakeholders to ensure optimal coverage, cost efficiency, and effective claims management-particularly in the area of workers' compensation. ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide.
ConvergeProsperity - Product Forward Deployed Engineer, Insurance Growth Suite (Manager) - Innovation_Delivery_Transformation Deloitte Touche Tohmatsu LtdConvergeProsperity - Product Forward Deployed Engineer, Insurance Growth Suite (Manager) - Innovation_Delivery_TransformationNC$134,500–$265,100 / year8+ years of software engineering experience, with significant time spent in client-facing, solutions engineering, or field engineering roles; background in financial services (banking, capital markets, payments, insurance, or fintech) strongly preferred. This role is focused on Insurance Growth Suite, a managed composable insurance platform that helps personal and commercial lines insurance carriers launch new digital product propositions and services and transform the digital customer and Claim Adjustors experience.
Insurance Manager (Risk Management & Coverage Audit) SunEnergy1Insurance Manager (Risk Management & Coverage Audit)Charlotte, NCUnderstand the impact of current market trends, increased cost of materials, reconstruction costs and the impact felt on renewal premiums as a result of inflation. Ability to meet deadlines for providing replacement coverage, alternate quotes, conducting renewal reviews and inquiries.
Partnership Development Manager (Auto & Insurance) USAAPartnership Development Manager (Auto & Insurance)Charlotte, NC$93,770–$179,240 / yearThis includes partnering with manufacturers, marketplaces, and automotive service providers to enable member discounts, warranties, and ancillary products that enhance the end‑to‑end automotive experience. Success in these roles requires strong partnership development skills, comfort operating externally in the market, and the ability to balance strategic vision with execution across multiple product lines.
Insurance Account Manager IIGNC Insurance Group, LLCInsurance Account ManagerConcord, NC$50,000–$60,000 / yearManage all aspects of day-to-day servicing for existing personal lines accounts (homeowners, auto, renters, umbrella, etc.), including timely processing of policy changes, renewals, cancellations, reinstatements, and documentation. Respond promptly and professionally to client inquiries via phone, email, or in person, providing clear, informed guidance regarding personal lines insurance matters such as billing questions, claims support, policy coverage explanations, and endorsement requests.
Operations Manager - Insurance - Midland The PNC Financial Services Group IncOperations Manager - Insurance - MidlandCharlotte, NCPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Account Manager - Commercial Insurance (Eastern or Central Time Zones) Insurance Office of AmericaAccount Manager - Commercial Insurance (Eastern or Central Time Zones)Rock Hill, SCRemote$70,000–$90,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and growth periods.
Account Manager - Commercial Insurance (Eastern / Central Time Zones) Insurance Office of AmericaAccount Manager - Commercial Insurance (Eastern / Central Time Zones)Rock Hill, SCRemote$70,000–$90,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and growth periods.
Account Manager - Commercial Insurance (Construction / Contractors) Insurance Office of AmericaAccount Manager - Commercial Insurance (Construction / Contractors)Rock Hill, SCRemote$65,000–$80,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Commercial Lines Insurance Account Manager, Small Business Unit Hub International LtdCommercial Lines Insurance Account Manager, Small Business UnitCharlotte, NCProvides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.
Staff Business Development Manager - Insurance Intuit IncStaff Business Development Manager - InsuranceCharlotte, NCOwn the end-to-end execution roadmap for strategic partner initiatives, translating a deep understanding of partners' needs into successful, high-quality delivery via collaboration with Product, Engineering, Operations, and Marketing. Exercise sharp business judgment to balance partner requests with Credit Karma's long-term strategic goals, ensuring optimal resource allocation and material business outcomes.
SaaS Insurance Digital Marketing Manager- US DXC Technology CoSaaS Insurance Digital Marketing Manager- USFort Mill, SCDXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.
NewConsultant, IT Project Manager with P&C Insurance Experience Voyage AdvisoryConsultant, IT Project Manager with P&C Insurance ExperienceCharlotte, North CarolinaConsultant, IT Project ManagerROLE TITLEIT Project ManagerROLE LOCATION(S)Charlotte, NCROLE SUMMARYThe IT Project Manager oversees the planning and execution of mid‑sized to large IT initiatives, ensuring projects are delivered on time, within scope, and within budget. ROLE RESPONSIBILITIESLead end‑to‑end project management activities for complex IT initiatives, including application, integration, and AI‑enabled solutions.
NewAccount Manager- Commercial Insurance Insurance Office of AmericaAccount Manager- Commercial InsuranceCharlotte, NCRemote$45,000–$75,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. The scope, autonomy, and complexity of responsibilities increase by level, ranging from task execution (Account Associate) to independent account management and technical advisory (Account Manager Associate).
Senior Account Manager- Commercial Insurance Insurance Office of AmericaSenior Account Manager- Commercial InsuranceLancaster, SCRemote$90,000–$115,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Work Mode: Remote (Eastern and Central Times Zones only | Location/Supporting: Longwood, FL | Book Focus: International/ Reverse Flow, General.
Account Manager- Commercial Insurance, SBU Insurance Office of AmericaAccount Manager- Commercial Insurance, SBURock Hill, SCRemote$65,000–$80,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Senior Account Manager- Commercial Insurance (Transportation) Insurance Office of AmericaSenior Account Manager- Commercial Insurance (Transportation)Lancaster, SCRemote$90,000–$100,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.